Wonderful products. Only issue was shipping. When I contacted the company, they got back to me quickly saying they would look into what was happening. Usually 24hrs later I had an answer of where my b... See more
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Review summary
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Reviews shaping this summary
The product is beautiful but the delivery service was horrible. I had the product shipped to my office building to prevent porch pirates from stealing it while I was at work. Delivery was made after b... See more
Company replied
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shi... See more
Company replied
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for tw... See more
Company replied
Company details
Written by the company
Welcome to TheNoteBags, a haven for bookworms who love to flaunt their literary obsession with pride! Our store specializes in handcrafted leather handbags that are inspired by classic literature and can be personalized with your name, making them a unique addition to your wardrobe. Each of our handbags is carefully designed with intricate details that are inspired by popular books and their characters. Whether you're a fan of Harry Potter, Jane Austen, or The Great Gatsby, we have a bag that will transport you to the world of your favorite novel. Our bags are made with the highest quality leather, ensuring durability and longevity. They are available in a variety of sizes, shapes, and styles, so you can choose one that suits your personality and your reading preferences. At TheNoteBags, we understand the importance of personalization, and that's why we offer a free service where you can add your name or initials to your bag. This not only makes your bag unique but also helps to prevent mix-ups with your book club buddies. So, whether you're browsing through our collection online or visiting our store in person, we guarantee that you'll find a bag that speaks to your inner bookworm. Shop with us today and take your love for literature to the next level!
Contact info
400 Rella Blvd Ste. 123-298, 10901, Montebello, United States
- cs@thenotebags.com
- thenotebags.com
4.4
Excellent
698 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Awesome
Communication was great told me it was shipped audit came earlier then expected and the product is great
January 17, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Sue! We're thrilled that your order arrived earlier than expected and that you're pleased with the product.
Your appreciation of our communication throughout the process means a lot to us. We strive to keep customers informed every step of the way.
Thank you for taking the time to share your awesome experience with TheNoteBags!
My ACTUAL personal bag
It was beautiful and so perfect. The bag seems to be well made and it's the perfect size for me.
January 16, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Stephanie! We're thrilled that your bag feels truly personal and perfect for you.
Your appreciation of both the beauty and quality craftsmanship, plus finding exactly the right size, is everything we hope for when creating these pieces. There's nothing better than knowing you've found a bag that feels authentically yours.
Thank you for taking the time to share your positive experience!
Totally successful purchase
The communication during the whole process was outstanding. I was able to see the tracking of my parcel in real time, which was fantastic, especially as I live in Australia. I am so impressed with the quality of both my purse & my handbag. I love my handbag as it's predominently blue in colour & blue is my ultimate favourite colour. Just wish my purse was the same design as my handbag so they match, but that's ok. Leaves me open to potentially purchasing another handbag that will match my purse. Thank-you for a wonderful experience from start to finish.
January 16, 2026
Unprompted review
Reply from TheNoteBags
Thank you for this wonderful review, Wendy! Your parcel's journey across the ocean from our hands to yours in Australia is always a story we love to follow - watching it travel thousands of miles, knowing that anticipation grows with each tracking update.
We're delighted that your beloved blue handbag arrived as the perfect match for your favorite color. Blue, the color of endless skies and open seas, now carries your books and stories wherever you go.
As for your purse and handbag not quite matching - we love how you've turned this into an opportunity rather than a disappointment! You've already written the next chapter: another handbag to complete the set. That's the spirit of a true collector!
Thank you for trusting us with such a long-distance order and for sharing this fantastic experience from start to finish!
Love the quotes on the bags and that…
Love the quotes on the bags and that they are personalized on both sides.
January 14, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your lovely feedback, Mary! There's something special about a bag that tells your story from every angle - whichever way you turn, your name and your chosen words announce to the world: "I am a reader, and I'm proud of it."
These quotes aren't just printed on leather; they're declarations of identity. Front or back, your bag speaks the language of book lovers everywhere, celebrating the joy of reading with every step you take.
Thank you for letting us create such a personal literary companion for you!
Perfection
I received my bag today and couldn’t be happier. The bag is actually better than I thought. Thank you so much.
January 15, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Kylie! We're thrilled that your bag exceeded your expectations.
Your happiness with the quality and design is exactly what we strive for with every piece we create. Thank you for taking the time to share your excitement with us!
I absolutley love my tote and wallet
I absolutley love my tote and wallet. Very nice product. My mom is ordering one too!
January 10, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Terri! We're thrilled that you absolutely love your tote and wallet.
It's especially exciting to hear that your mom is ordering one too - there's nothing better than sharing the joy of our bookish accessories with family. Thank you for the recommendation and for choosing TheNoteBags!
Form and Fashion - I love the awesome designs AND the…
I love the awesome designs AND the awesome customer service! In a world where queries are often unanswered or dismissed, it is fantastic to come across a company that cares and takes pride in their work. This is my second bag from The Notebags - beautiful artwork, well made sturdy composition and a fun fashion accessory!
Who knew someone like me who uses their handbag to death before buying a new one, would be inspired to buy a second bag.
Thanks The Notebags
January 9, 2026
Unprompted review
Reply from TheNoteBags
Thank you for this beautiful review, Kelly-Anne! Your journey from "one bag until it dies" to "inspired to buy a second" is the ultimate compliment - you've broken your own rule because something resonated deeply.
In a world where messages disappear into automated responses and customer care feels like an afterthought, we believe every query deserves a real answer from someone who genuinely cares. Your recognition of this means everything to our team.
From your first bag to your second, you've trusted us to create pieces that are both functional companions and expressions of your literary passion. The fact that these bags inspired you to expand your collection rather than wait years for a replacement? That's the story we hoped to write.
Thank you for being part of our journey and allowing us to be part of yours!
Great quality & vibrant colors
I ordered the tote with no name…I personally do not want strangers to know my name, however, it is a nice touch. I also received the matching wallet.
Since these are made to order it does take some time to arrive, but totally worth it. The quality is wonderful & the colors are vibrant. I’m looking forward to showing them off.
January 7, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, RC! We're thrilled that you love the vibrant colors and quality of your tote and matching wallet.
Your point about personalization is well taken - we offer it as an option because some customers love that personal touch, but we completely understand and respect the choice to keep things private. The designs stand beautifully on their own!
We appreciate your understanding about production time for made-to-order items. Your recognition that the quality makes it worth the wait means a lot to us.
We can't wait for you to show off your new literary companions. Thank you for choosing TheNoteBags!
I didn't put the wallets in my cart but…
I didn't put the wallets in my cart but customer service team got me my wallets. They were super nice and helpful. The statement to add your wallets to the cart should also be in bold big letters when you add your bag to the cart. Also on the shopping cart page a note "Did you include your free wallet". The current notification is too small and easy to miss.
December 9, 2025
Unprompted review
Reply from TheNoteBags
Thank you for sharing your experience, Cathrine! Your story perfectly illustrates why our customer service team exists - to catch those moments when the checkout process moves too quickly and important details slip through.
We're grateful they could rescue your wallets and turn what could have been a frustrating discovery into a positive resolution. But you're absolutely right - our job isn't just to fix problems, it's to prevent them from happening in the first place.
Your suggestions about bold, big letters and a shopping cart reminder are exactly the kind of feedback that helps us improve the journey for everyone who comes after you. We're taking these ideas seriously because you shouldn't need a rescue team when the signposts should have been clearer from the start.
Thank you for both your patience and your thoughtful recommendations!
Excellent
Excellent! the items are beautiful, vivid. The customer service is exceptional
January 6, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback! We're thrilled that you find the items beautiful and vivid.
Your recognition of our exceptional customer service means so much to our team. We put our hearts into both creating quality products and ensuring every customer feels valued.
Thank you for taking the time to share your excellent experience with TheNoteBags!
The bag is so perfect
The bag is so perfect! It is roomy, the colors are vivid and beautiful and I know it will be with me forever!
January 6, 2026
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback! Your bag has found its forever home, and we couldn't be happier.
From the moment you opened it and saw those vivid, beautiful colors, to discovering just how roomy it is for all your essentials, your bag has proven itself worthy of being your constant companion. Now begins the real adventure - the one where it travels with you through countless chapters of your life, holding your books, your stories, and your memories.
Years from now, this bag will carry the patina of a well-loved friend who's been everywhere with you. That's the kind of forever we create our bags for.
Thank you for welcoming your new literary companion into your life!
It’s really nice!
January 4, 2026
Unprompted review
Reply from TheNoteBags
Thank you, Kody! We're thrilled that you're pleased with your purchase.
Your satisfaction means a lot to us. Thanks for taking the time to share your positive feedback!
Some good, some bad.
The bag is great! Beautiful. I am not as happy with the free wallet. I chose the custom quote one and the white writing on pale green is nearly indistinguishable from eachother. I can't read it. It would be better with darker writing. The bookmark I got not only has a similar issue (white writing on a pale background), but it came in a dusty rose pink when I ordered green.
***** from customer service has already contacted me back about the issues (within a day). Great customer service response.
December 30, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your honest feedback, Colleen. We're delighted that your bag's beauty lived up to expectations - that's the heart of the story we want to tell.
But the next chapters didn't unfold as they should have. A wallet with writing so pale it disappears into its background isn't a gift worth giving, and a bookmark that arrives in dusty rose when you ordered green? That's not just a design misstep - it's the wrong story entirely.
These aren't the quality companions your beautiful bag deserves. Please contact cs@thenotebags.com so we can rewrite this ending properly.
Thank you for giving us the chance to make this right.
Frequent communication on the status of…
Frequent communication on the status of my order. Product was wrapped carefully to ensure that they arrived intact. I love the bookmarks. My friends will too.
December 30, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Alice! Your bookmarks embarked on quite a journey - from our careful hands wrapping each one like a small treasure, to the steady stream of updates tracking their progress, until finally arriving safely at your door.
Now they're ready for the next chapter of their story - finding homes with friends who will tuck them between beloved pages, marking moments in countless literary adventures yet to come.
We're honored that you chose our bookmarks to share the joy of reading with the people you care about. Thank you for being part of our community of book lovers!
The bag is a Christmas gift for my wife
The bag is a Christmas gift for my wife. It looks great! I love that it arrived in time! She’s going to love it! I’m very happy!
December 24, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, David! There's a special kind of joy in watching a gift arrive just in time, knowing it's going to light up someone's face on Christmas morning.
We can feel your excitement radiating through your words - that anticipation of seeing your wife's reaction when she unwraps a bag made just for the book lover in her life. These moments, where thoughtful gifts meet perfect timing, are what the holiday season is all about.
We're honored to be part of your Christmas story this year. Here's to the magic of gift-giving and the smile we know is coming!
Easy Order with Exceptional Communication
The ordering process was easy, except for the part about making up my mind which item I wanted (I wanted them all!!) Communication was the best I've ever seen, with emails at every step of the process.
December 1, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Joyce! We know that moment all too well - standing at the crossroads of choice, surrounded by designs that each whisper a different literary promise. "Choose me!" they seem to say, each one calling to a different chapter of your reader's heart.
We're delighted that once you made your choice, the journey became seamless. Every email you received was like a bookmark in your order's story - marking progress from creation to your doorstep, keeping you connected to the craftsmanship unfolding behind the scenes.
Your recognition of our communication as the best you've ever seen truly makes our day. Thank you for sharing this experience!
One company in a million--or more
This company responds when you write them a note! Yes, they care. Yes, they Answer. They produce a quality product and run a caring, individualized company. I have four of their bags and each one is well constructed or quality material.
December 10, 2025
Unprompted review
Reply from TheNoteBags
Thank you for this beautiful review, Marlene! In a world where messages often disappear into the void, we believe every customer deserves to be heard and valued.
Your journey from one bag to four tells its own story - each purchase a testament to quality that stands the test of time. We're honored that you've chosen to fill your collection with our literary-inspired pieces, each one crafted with the same care we put into every conversation with our customers.
Being called "one in a million" reminds us why we do what we do - creating meaningful connections with fellow book lovers, one bag and one conversation at a time.
Thank you for being part of our story!
Great communication and product
Great communication. Fast and arrived early even leading up to holiday season
December 16, 2025
Unprompted review
Reply from TheNoteBags
Thank you, Nathan! There's something magical about a package arriving early during the busiest season of the year - like finding an unexpected bookmark tucked between the pages of your favorite novel.
We're delighted that our communication kept you in the loop and that your bag beat the holiday rush to reach you ahead of schedule. That's the kind of plot twist we love to deliver!
Thank you for taking the time to share your experience with us during this special time of year!
The purse is exactly what I ordered
The purse is exactly what I ordered. It arrived on time. Good service.
December 14, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Carolyn! We're pleased that your purse arrived exactly as ordered and on time.
Your satisfaction with our service and product is what we strive for. Thank you for taking the time to share your positive experience!
Great service and a lovely product
Company was great to deal with and kept you informed every step of the way. The bag and wallet itself are well designed. This was a gift for a bookworm and university student who I am hopeful will get years of use out of it with proper care.
December 9, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback! We're delighted that our communication kept you well-informed throughout the process.
Your thoughtful gift choice for a bookworm and university student is perfect - our bags are designed to be both beautiful and durable companions for years of academic and literary adventures.
We hope your gift recipient enjoys their bag and wallet for many years to come. Thank you for choosing TheNoteBags for such a meaningful gift!
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