I’m really upset that this is what it has come to. I’ve been a loyal customer of yours since 2022 with a recurring subscription. A month ago, there was a problem with my subscription not auto-... See more
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Alex is the best! They helped me several times with order changes and questions while being gracious as I navigated my own crazy schedule and life. The personal support (no bots) was impressive, espec... See more
Company replied
They lost my order in transit about two weeks before Xmas. I thought It’d be fine given the time I had to contact them but 48-72hrs between loose responses concluded in them re-dispatching my order o... See more
Terrible. The products always seem so good but they are very average. Great comm and PR. The truly worst thing about this company is the lack of customer service, support and follow up. Beware. I will... See more
Company replied
Company details
Written by the company
We pair potent ingredients with proven formulations to craft supplements for whole body health. Find us in every room of your home and every part of your day. Because health is about what you put in your body, feel on your skin, and breathe through your lungs. It all matters.
Contact info
United Kingdom
- info@thenueco.com
- thenueco.com
2.7
Poor
70 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
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The Nue products are amazing
The Nue products are amazing.
The supplements are great quality and I order them on subscription.
My favourite is the probiotic and prebiotic.
I’m going to order one of their fragrances next.
I thoroughly recommend them.
Thank you
February 26, 2025
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We're so happy to hear that you love The Nue Co. supplements and that you're enjoying your subscription especially the Prebiotic + Probiotic! It’s one of our favourites too.
If you're looking to enhance your routine, Debloat+ is a great addition to take alongside Prebiotic + Probiotic, as it helps support digestion and gut health even further. Let us know if you’d like more info!
We’re also excited for you to try one of our fragrances next and would love to hear what you think. If you ever need recommendations, feel free to reach out.
I love this brand
I love this brand. I used their hair thickening serum and a perfume. I'm so pleased with every product I've tried so far. Looking forward to trying out other products in the future as well.
February 26, 2025
Unprompted review
Reply from thenueco.com
Thank you so much for your wonderful review! We're thrilled to hear that you love The Nue Co. and have had such a great experience with our Supa_Thick Hair Serum and Fragrance. It means the world to us that you're enjoying our products!
We can’t wait for you to try more from our range, and we’d love to hear what you think. If you ever need recommendations, feel free to reach out we’re always happy to help!
He was very accommodating in my…
He was very accommodating in my request. I received the face cleanser broken and he helped me resolve the issue.
February 5, 2025
Unprompted review
Reply from thenueco.com
Thank you so much for taking the time to share your experience! We're sorry to hear that your face cleanser arrived damaged, but we're so glad we could quickly resolve the issue for you.
Providing great service and ensuring our customers are happy is our top priority, and we truly appreciate your patience and support. If you ever need anything else, please don’t hesitate to reach out!
SHOCKING STUFF
SHO,, ,, CKING STUFF ,, THE ITEM THEY CHARGE £45 FOR I CAN BUY ON E-BAY FOR £5,99 ,, IT NEVER CAME AND THEY HAVE NO DELIVERY PHOTO ,, AFTER A LONG PAINFULL BATTLE WITH ON LINE ROBOTS I GOT A REFUND BUT WOW WHAT A NIGHTMARE ,, NO PHONE NUMBER TO TALK TO JUST CHATBOTS ,, ASK ANY QUESTION AND GET THE SAME ANSWER ,, MY BANK DETAILS HAVE NOW BEEN CHANGED ,, BUY AT YOUR RISK ,,,,,,,,,,
February 1, 2025
Unprompted review
Reply from thenueco.com
We’re really sorry to hear about your experience and completely understand your frustration. This is absolutely not the level of service we strive to provide, and we regret any inconvenience this has caused you.
We appreciate your feedback regarding our pricing, delivery process, and customer support, and we’re always looking for ways to improve. While we’re glad your refund was processed, we understand that the journey to resolving this issue should have been much smoother for you.
We truly value our customers and would love the opportunity to improve your experience in the future.
Such great customer service
Such great customer service. I reached out to ask for some help with ordering supplements. The person I spoke with had very thorough product knowledge and I was advised on which products would best suit my concerns. Order arrived very quickly and was packaged well. I also love the new supplement packaging!
January 31, 2025
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our customer service team and that they were able to provide helpful recommendations tailored to your needs.
It’s also fantastic to know that your order arrived quickly and that you love our new supplement packaging we’re so glad you like it!
Your support means everything to us, and we truly appreciate you taking the time to share your experience. If you ever have any questions or need further recommendations, we’re always happy to help!
Great customer service
January 31, 2025
Unprompted review
Reply from thenueco.com
We’re thrilled to hear that you had a great experience with our customer service team. Providing the best support to our customers is always our top priority, and we’re so happy we could assist you.
Gorgeous
Bought shampoo for thinning hair. Smells amazing, too soon to see if it works. Colleagues at work commented on the gorgeous fragrance. Alex was a great help and delivery prompt. Looking forward to trying fragrance next.
January 24, 2025
Unprompted review
Reply from thenueco.com
Thank you for sharing your experience! We’re so glad you’re enjoying the Supa_Thick Shampoo and even more so that your colleagues have noticed the gorgeous fragrance too!
It’s great to hear that Alex was able to assist you and that your delivery arrived promptly. We can’t wait for you to try one of our fragrances next, let us know which one you choose!
We truly appreciate your support and look forward to hearing more about your experience. If you need any recommendations, we’re always happy to help!
Initially poor but promise of improvement
Initial review: The worst customer service I have experienced in some time (but after posting this review Nue Co have upped their game to rectify!)
Much like other reviews, I have placed an order and still not received it. It has now been 5 weeks and took 3 e mails separately chasing it up to even get a first response.
It seems that the parcel is stuck somewhere with Royal Mail but when I e mail The Nue Co to ask where my order is they have just sent me the tracking number again. Helpful.
Now I am being asked to send more information to make a ‘claim’ for this failed delivery.
I was really looking forward to trying these supplements but now all I want a a refund and nothing to do with this company!
Follow up: having reviewed the issue I was experiencing and the poor communication I received an e mail from the Customer Experience Executive at Nue Co apologising and seeking to effectively resolve my complaint. I will give them another try and hope my next interaction is more fruitful.
January 16, 2025
Unprompted review
Reply from thenueco.com
Thank you for taking the time to share your experience. We sincerely apologise for the initial frustration and delays you encountered, and we truly appreciate your patience while we worked to resolve this for you.
We completely understand how disappointing it must have been to wait for your order and not receive the level of communication you deserved. Please know that we take your feedback seriously and are actively working to improve our service to ensure a smoother experience for our customers in the future.
We’re really grateful that you’re giving us another chance, and we hope your next interaction with us is nothing short of exceptional. If there’s anything more we can do to support you, please don’t hesitate to reach out.
This Company has not only the most…
This Company has not only the most beautiful fragrances, but I received excellent customer service. Thank you Alex. I highly recommend
December 19, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your lovely feedback! We're thrilled to hear that you’re enjoying our fragrances and that you had an excellent experience with our customer service team especially Alex!
Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything, don’t hesitate to reach out we’re always happy to help!
Awful customer service
Awful customer service. I wrote originally 11th December as I’ve suffered constant hair shedding for 3 months taking the growth phase tablets. I even sent pictures of my scalp. I would not advocate taking growth phase unless you speak your doctor. There is no clinical evidence with a safety profile for the supplement. I stopped taking the tablets over a week ago now and trying to get my funds back. I’m sticking to PRP. I honestly feel the company should and needs to declare all adverse reactions to this supplement.
Alex still hasn’t replied. There cannot be just one person manning these emails?? For such an expensive product why is there not a response in a decent turnaround time?
I have lost so much hair and I know a great deal about hair loss!
100% awful customer service and lack of follow up for my concerns.
December 18, 2024
Unprompted review
Reply from thenueco.com
I’m truly sorry for the experience you’ve had and for the distress this situation has caused you. We take all customer feedback and especially concerns about our products very seriously.
I sincerely apologise that you haven’t received a timely response, and I want to personally ensure that your concerns are properly addressed. I understand how frustrating it must be to experience hair shedding, and I appreciate you reaching out to share your experience with Growth Phase.
We never want any of our customers to feel unheard, so I’d like to resolve this for you as soon as possible, please let us know if you would like to discuss this further or if there’s anything else I can do to assist you. Your feedback is incredibly important to us, and I appreciate the opportunity to make things right.
Alex is the best!
Alex is the best! They helped me several times with order changes and questions while being gracious as I navigated my own crazy schedule and life. The personal support (no bots) was impressive, especially holding up the fort of a large company, which I think they do alone as they have been the only person I've communicated with. I hope Alex gets a giant raise for being awesome!
December 12, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We’re so happy to hear that Alex has been such a great support in helping with your orders and questions I'll be sure to pass along your lovely message!
Providing personal, human support is something we really value, and we’re thrilled that you’ve had such a positive experience. Your appreciation truly means the world to us!
If you ever need anything in the future, don’t hesitate to reach out we’re always here for you.
Two unshipped subscription orders in a row
The products themselves are excellent, but I'm giving one star due to unacceptable shipping and customer service issues.
As a £100+/month subscriber, I've experienced shipping failures for two consecutive months. While customer service does respond, they consistently dodge important questions and offer empty promises to "check on it" without taking actual action. I've had to follow up multiple times per week just to receive my orders, which arrived weeks late, disrupting my supplement routine.
Despite the quality of their products, I cannot recommend this company. The constant need to chase orders and the unreliable shipping make the subscription more trouble than it's worth. Potential customers should be aware that they may face significant delays and ineffective customer service, regardless of how much they spend.
November 26, 2024
Unprompted review
Reply from thenueco.com
I’m truly sorry to hear about your experience, and I completely understand your frustration. As a valued monthly subscriber, you should never have to chase your orders or deal with inconsistent shipping and communication. This is not the experience we want for our customers, and I sincerely apologise for the delays and the way your concerns have been handled.
We take your feedback seriously and want to make things right. I will personally escalate this issue to ensure your subscription orders are processed smoothly moving forward. Additionally, I’d love to connect and discuss how we can restore your confidence in our service.
Your loyalty means a lot to us, and I appreciate you taking the time to share your honest feedback. Please let me know how I can best support you, and I will do everything I can to improve your experience.
Each and every product I have tried…
Each and every product I have tried from The Nue Co has been exceptional. The only thing that has compared to the quality of their goods is the quality of their customer service. They have always been quick to respond whenever I have had inquiries, and they have gone above and beyond to ensure my needs are met. Plus, they just seem like lovely people. If you are on the fence for any reason, I think they are worth trying. Personally, I am a customer for life.
December 3, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We’re absolutely thrilled to hear that you’ve had such a positive experience with both our products and our customer service. Knowing that we’ve been able to meet your needs and go above and beyond means the world to us.
Your support and trust in us truly mean everything, and we’re so grateful to have you as part of The Nue Co. family. If you ever need anything, we’re always here for you!
Thanks again for your incredible feedback, we can’t wait to continue this journey with you!
Great CX team
Thank you for a great product and wonderful customer experience. You listened to my needs and found a solution quickly. Thank you.
November 18, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your lovely feedback! We’re so happy to hear that you had a great experience and that we could quickly find a solution that met your needs.
Your support means the world to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!
Very good effective products and…
Very good effective products and excellent customer service and support
November 7, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We're delighted to hear that you're enjoying our products and have had a great experience with our customer service and support.
Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything, we’re always here to help!
Great skin products
Great skin products, thoughtfully designed.
Environmentally friendly packaging, great customer service
October 25, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We're thrilled to hear that you love our skin products and appreciate the thought that goes into their design. Sustainability is so important to us, so it’s great to know you value our environmentally friendly packaging too!
We’re also delighted that you’ve had a positive experience with our customer service, your support means everything to us. If you ever need anything, we’re always here to help!
Amazing support and quick response to a…
Amazing support and quick response to a recent query! Fantastic product and brilliant customer service rolled into one!
October 11, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our support team and that we could respond quickly to your query.
It’s fantastic to know you’re loving the product too! We truly appreciate your support and look forward to continuing to provide you with the best experience possible. If you ever need anything, we’re always here to help!
Slightly freaking out
Slightly freaking out. I've been struggling with IBS for almost 15 years. I've taken a bunch of other probiotics and nothing has worked. Finally, after only 4 weeks (!!!) I feel so much better. No more gas/ bloating after every meal and going to the toilet regularly. Wonderful product
September 29, 2024
Unprompted review
Reply from thenueco.com
Thank you so much for sharing your experience! We’re truly thrilled to hear that after 15 years of struggling with IBS, our product has made such a difference in just 4 weeks that’s incredible!
Hearing that you're feeling better, with less bloating and more regularity, is exactly why we do what we do. We’re so happy that you’ve found something that works for you!
If you ever have any questions or need any further support, we’re always here to help. Thank you again for your feedback it means the world to us!
Where are my tablet?!
Where are my tablet?!
I made an order in January and signed up for the 3 month subscription, but only needed to get a further supply this month. I set the order date to the 4th September expecting the tablets to arrive on this date but nothing. I then clicked force order and on 5th they FINALLY placed the order and took my payment.
I’ve had absolutely no email correspondence confirming the tablets have been dispatched, I gave them the benefit of the doubt and waited 3-5 days and nothing. I emailed on 11th and was advised by Alex that he’d check with the warehouse. I’ve chased AGAIN today being the 13th and said for them to be sent today for next day delivery and Alex advised he cannot add or remove anything from the order. How does this respond to my email?!
Thank god I’ve ordered with PayPal as I’m now having to raise a dispute but have been left with zero tablets!!!
September 5, 2024
Unprompted review
Reply from thenueco.com
Hi there,
Thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience you experienced with your subscription order. We understand how disappointing it must have been to wait for your tablets and feel unsupported in the process.
While we’re unable to change the past experience, we would love the opportunity to assist you further if you still have any questions. Please contact our customer care team directly at info@thenueco.com and they’ll be happy to help!
We genuinely appreciate your patience and feedback, as it helps us improve our service.
The Nue Co
no products arrived after pad for
after being bombarded with endless emails i finally purchased vitamin b and gut health.
still waiting for my parcel to arrive. no emails confirming delivery i have sent 5 emails asking where my products are just one bland response we will look into in . still waiting for my product to arrive. basically they have had £57.00 of my hard earned cash yet i have not received the product or delivery proof or any thing . utter nightmare
September 10, 2024
Unprompted review
Reply from thenueco.com
Hi Marie,
Thank you for sharing your experience, and we sincerely apologise for the frustration caused. We completely understand how upsetting it must be to have paid for your products and still be waiting without clear communication.
If there is anything you need further assistance with, please contact our customer care team directly at info@thenueco.com - we will be happy to help!
We truly appreciate your patience and your feedback, as it helps us improve our service and communication for all our customers.
The Nue Co
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