Theo2 Reviews 

We went to see Disney on ice, blimey our holiday in Disney Florida was cheaper then this place!!!
The food restaurant where disgusting and as for the VIP seats, we were so far back the show might as well been in Disney Florida.
Thankfully the Sky VIP staff where great.

First of all, the parking organisation ( or should I say, lack of ) was awful. Charge you £36 to find there is no parking spaces. Get told to go to another car park which again had no space.. to then be told you could park in car park 2..which if they had told us in the first place.. we would have been OK. Once we entered the building.. we were told to provide a negative lateral flow result OR bring our covid passport.. of which we did both.. and the staff did not take notice of this and didn't even bother checking. Lastly, we went to order drinks ( 1 bottle of water and 1 bottle of fanta ) .. £8!!! Extortionate ! Pay £8 to then be told we weren't allowed the bottle tops on our drinks!! Although there has been an increase in drinks being spiked.. this was a prime time for spikers to spike our drinks.. we weren't given a reason to why we weren't allowed tops on our bottles.

Great service from abbie and co ealing broadwy! Not sogood Westfields stratford.......

Security intimidates customers shouting and being abusive. One had the nerve to say *I am the law and I don't want you to go in just because I don't want".

Their team protect each others back and don't give you access to non-security personnel in order to address the issue.
Will escalate.

Needs police patrolling the surroundings to witness and address these episodes.

Awful car park charges are very very expensive and takes forever to get in or out no staff helping or support traffic moving would never come back to see concert and definitely not to shop or eat out about time they got it sorted !!

Do not go! This venue is awful. We queued for 60 mins to get in, the "screening" was just put your stuff in a bowl and walk through a metal detector, they don't actually check your coat or anything you put in the bowl so how does that stop drugs or a knife? Once you get in the bar queues are ridiculous, they've completely sold themselves out to sponsors so all the main bars offer Budweiser or Coke, thats it. If you want a cider/wine/spirit and mixer they've converted a tiny place down the side they used to sell food out of to a bar, the queue was at least 40 minutes for that. Absolutely ridiculous that this place is that bad now. O2 have clearly sold up.

Terrible experience with the ticket collection. Came to see Trevor Noah and had to queue for 2hrs to collect my tickets. There were so many people in the queue and there were only two booths manned.
Needless to say that I missed half of the show. Just a disgrace!
Avoid if you can.

The o2 is the biggest joke for a ticket experience. The o2 and AXS apps are pointless and not reliable for ticket transfer in a timely manor. Extremely disappointed to say the least.

Just the worst venue. Super slow and pointless airport style security. Not letting food or drinks in?ridiculous waits to get in every time. Dread coming here

Tried to book tickets through my sky app and was transferred to the o2 website. When I tried to book the tickets it seems o2 carry out a credit check. Cost me 12 points off my score for tickets that were not actually available.

Attended many concerts here, would not recommend the higher tier seats as you feel like you are tipping forward.. sound is good and a decent view from most lower blocks..
Food and drink is very expensive £3.50 for a can of coke!!
WiFi is terrible and had issues trying to get in on etickets and staff getting impatient!

Love going to the O2. Really nice venue. Although last year had a restricted view seat behind the control desk which isn't what it was sold at but still a good view, incredibly close to the B-Stage used for that concert.

Nice building. Clean and tidy.

Getting in was as bad as airport security. Queued for 40 mins.
Parking was a joke as it can change day to day. Was told there was a flat rate across car park 1-2-3 of £36. And car park 4 was closed for reserved parking only. Non of this was I able to find online in advance.

I’d recommend going to see a show in the west end.

We went to the O2 to see MUSE. Food there was a bit expensive, however the food and service was excellent. After a very enjoyable meal and a couple of drinks we went in and found our seats easily. From then on it went downhill .... As soon as Muse appeared almost everyone around us stood up and never sat down again. We paid a lot of money for seated tickets with a great view, but sadly due to the ignorant people around us standing up for the whole concert we couldn't see the stage at all. If people want to stand up and dance, then they should buy tickets for the standing areas, not seated areas!!! Muse were great from what we could hear, but not see! I will never go and see a concert at the O2 again until they put a policy in place where PEOPLE WITH SEATS SHOULD REMAIN SEATED like they do at a football ground. Such a shame as the O2 is actually a great place.

Extremely frustrating phone line which makes it difficult to speak with anyone.

In all honesty The O2 is my favourite weekend place to come and chill. Selection of dining places, recently shopping and the cinema. The venue is dated but I love that they're trying to keep it fresh with opening The Icon and now expanding it. First impressions are not great when you have to pass via the smoking area outside and (most of time) rude security. False sense of security with those bothersome x-ray is just ridiculous, I don't think it makes anyone safer and it's just for a show - it's been proven that it doesn't make airports safer so I doubt it would make The O2 safer too.
Arena toilets are plain horrible and I've seen better bio toilets on BSF in Hyde Park.

I like the O2. It's a nice venue, view from all seats I've been in is good, it's clean, there's a lot of choice around, parking attendance appear to be on the ball and in my experience have handled large scale exit as best they can. Food is a bit expensive but it's good quality - I'd rather that than pay less for rubbish. The situation over getting everyone in on time could be addressed - there must be a way. In theatres, if you're not through in time you can't be admitted until half time. would be harsh but perhaps people would be more inclined to allow enough time?

the only let down is in the choice of AXS as ticket provider - lots of problems which are really letting down the O2 and its reputation

Disgraceful.
Yes Buble concert was wonderful. Three issues. The price of food and drink is disgraceful -£7.50 for a 50p hot dog. The inability of some to get to their seats by 8.pm, consequently it started 20 minutes late. The 02 should continually remind those who wander slowly to their seats 15 and 20 minutes late that 90% of us made the effort to get there on time. Lock the doors and let them in between numbers. And to those selfish ones who stood in the non tiered areas blocking views for those who were unable to stand for two hours. Thanks.

Went to the Olly Murs concert with my son on Saturday
Great concert but three issues:
1. At the end of the concert, all exits apart from the main entrance were closed, I think this was a mistake.
Not only does it mean you have. greater amount of people all walking in the same direction, its slows the flow and speed of people all clearly wanting to get home. when you have an 11 year old it just adds to the stress as some people are barging through without any consideration for children.
2. What is the point of paying for V.I.P tickets and being told entry is via the THE LOFT when you have to come all the way down again and walk miles to enter through a general security entrance.
3. Please sort the WIFI out it was very poor and non existence which was very frustrating, especially when one wants to post things there and then and you can't.
4. Also, it was far too hot, there was definitely inadequate cooling in the building.

Great day out and great choices for food.
Been to a few event as well and always had a great night

Recently did up at the o2 which was amazing