The One Glove Reviews 992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the durability and excellent grip of the gloves, with many noting they are the best their children have ever worn. The customer service is frequently described as exceptional, with staff members being helpful, efficient, and providing quick, personalized responses to inquiries and issues. However, some customers were dissatisfied with the product's durability, reporting that gloves ripped or sustained damage after minimal use. A few people also felt that the packaging made it difficult to remove a protective film, leading to damage to the gloves. Additionally, some reviewers experienced issues with customer service regarding product replacements or refunds for these quality concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the outstanding quality and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the responsiveness and... See more

Staff

Consumers find staff to be exceptionally helpful and professional. Many reviewers specifically praise a staff... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the outstanding quality and durability... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Son has tried all the other big name gloves- latex lasting 4x longer, no need for sprays etc.in inclement weather, durability and performance second to none, as well as fit and style- by far the best... See more

Rated 5 out of 5 stars

We’ve used one glove for for over 8 years. My young lad does 4 sessions a week, plus a fake and plays at a good level. But that is hard going on gloves. A couple of times we’ve come away from wha... See more

Rated 5 out of 5 stars

My 9 year old son loves this brand. We now have a collection of gloves, bags, clothes, cleaning kits to help his goalkeeping. For him being able to get rewarded is another bonus, especially as he has... See more

Rated 5 out of 5 stars

One Glove have always provided excellent service and top quality products. When reordering this time I chose the wrong size and was late returning them. Shannon was an absolute star, gave full instruc... See more


Company details

  1. Soccer Store

Written by the company

With every single glove on offer worn by professional goalkeepers from the Conference all the way up to the Premier League you are guaranteed a quality mitt that has stood the test of time for over a decade - when you choose "ONE" you make the right choice, you make the professional's choice. Not only did we pioneer such quality and accessibility, we delivered. And we continue to deliver more than a decade later. We are the original alternative, we are The One Glove.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not order from these!!!!!

Do not order from these!!!!!

Ordered gloves for my sons Christmas and recieved a email sayin the gloves i ordered are out of stock and they are making them it will take 2 weeks and i cant have a refund absolute disgusting behaviour

December 2, 2025
Unprompted review
The One Glove logo

Reply from The One Glove

Hi Ryan!

I think there has been some confusion as I have reviewed the ticket and at no point did our Customer Service team refuse a refund.

I can see that they simply informed you that our production team are working around the clock to rectify and that they will arrive before Christmas.

Here is that response for review again in-case you missed it:

---

These will be with you in time for Christmas, we plan to begin shipping these out around December 15th. Production is currently working around the clock on them and as soon as they are ready they will be shipped. As you're based in the UK, you will receive these with time to spare :)

If there are any changes to the timeline I will be sure to let you know and if you require an update at any time, feel free to reach out and we'll be able to advise on how production is going and provide an updated estimated delivery date.

We would never want to leave a child without their Christmas present so if it starts getting close we can always look at another option for you to ensure you're not left with nothing to give on Christmas morning.

Let me know if you have any questions, and thank you for your patience and understanding. If, after reading the above, you would still like to cancel the order for a full refund, let me know and I'll get this sorted for you :)

---

I can confirm that everything went as planned and orders have been shipping out all week. It looks like yours was delivered on the 13th :)

Have a lovely christmas,

Team OG

Rated 5 out of 5 stars

Unparalleled Customer Service

I wrote to One Glove Australia about a stitching issue with my son's gloves. As we are due to leave for an overseas tournament in 4 days I was nervous I wouldn't get a reply in time. Chad responded within the hour to let me know he had a new pair of gloves on their way to me and I'd receive them next day. My son swears by One gloves and now their customer service stacks up too. Massive thanks to Chad for getting it sorted so quickly!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Order issue resolved

There was an issue with my order, due to something I had missed. I emailed The One Glove Support team and they resolved it within the hour. Excellent response and communication especially being Black Friday weekend. Definitely will use again.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had ordered the wrong size gloves for…

I had ordered the wrong size gloves for my Granddaughter i ordered size 6 but i had picked zjunior size 6 as soon as the gloves came it was obvious to me that i had made a mistake i notified them and a return postage label was sent electronically to me i went to the local shop and they are on there way back as i have asked for a refund..

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Have used them both past and present

Have used them both past and present, never had any issues with tue company or product, tried a new provider and my son wants to come back.

Asked a sensible question and got a quick response, for the price of the gloves you won’t find any better.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Communication

The moment, I sent them an email that I forgot to add my free gloves, the next next they messaged me with they will try to catch my shipping package to add it. They communicated throughout the whole process and they were able to resolved the problem. I would totally recommend this company!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to customer support…

I reached out to customer support because I made a mistake while ordering. Even though it was the weekend and a busy one at that, they responded quickly and helped resolve my issue. Even the auto response confirmation that they reached my message was helpful with a bunch of FAQs.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of gloves for my…

Ordered a pair of gloves for my daughter in the Black Friday deal and the free pair hadn’t been added to my order. I emailed them on a Sunday at 8 at night and within half an hour they had emailed and sorted it. Amazing customer service and will definitely use again.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had ordered the wrong size glove for…

I had ordered the wrong size glove for my child's birthday and emailed in regards to this thankfully they caught the order in time and updated my order to the right size. They was very quick to respond and very helpful with resolving the issue.

Very professional and helpful 100% will order again from them

November 28, 2025
Unprompted review

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