The One Glove Reviews 992

I bought some gloves for my son’s Xmas in the back Fri sale, which unfortunately turned out to be a little small. I requested to Exchange them. However due to Xmas and black Friday their normal delivery and responses were a little slower than usual so by the time customers service got back to me and I resent the gloves back etc, it looked like I wasn’t gong to receive them in time for Xmas. Having reached out to the team again explaining they were for a Xmas present they were so helpful going above and beyond to track the order and re send the gloves by next day delivery so my son wouldn’t miss out and get them in time for the big day. For a small business in such busy times they really made the effort. My son loves these gloves and can’t wait for him to see the new ones, such a cool design and amazing quality gloves. Thanks again.

Possible to buy gloves that are not in stock - no control over delivery - missing x-mas present for my son.
Ordered on November 30, got an update on December 2 that they stock ran out and have to await, still no delivery on December 23th. They took the money on December 12 before sending the gloves (probably not legal!)

Gloves are very keenly priced so as a consumable they are not surprisingly doing well in the UK market. Free pair after you build up so many loyalty points, happy days.

Style variations not the greatest but you have to sacrifice something to get to a price point. Endorsements from PL GKs so the quality is there. I had a customer service issue and Shannon dealt with my query promptly and efficiently.

I ordered the wrong size gloves twice & One Glove were quick the send out the replacement. Unfortunately Evri lost the last pair of returned gloves but One Glove still honoured my purchase & arranged another pair. Great service & communication from Shannon.

My son loves these gloves! I ordered some on black friday and had to return them because they were too small. Shannon kindly co-ordinated the return so I could receive the free pair of gloves on my re-order .

Very let down...

Ordered 30th November for Black Friday, with given delivery timescale of 3-5 days.

17 days later and still not despatched...

I had to contact company, who didn't get back to me for 2 days, to be told that the free gift offered at Black Friday was out of stock and delaying despatch; and all affected orders were sent an email to communicate issue which would be in my Junk folder

I received no email in Inbox or Junk folder...

Offered 15% discount off NEXT order - which I will not be making

Told order will definitely be shipped before Christmas

I need it DELIVERED before Christmas

There's a simple rule in sales:

"Don't overpromise and under-deliver"

Don't offer a free pair of gloves and then risk the original order because you can't deliver what you promised.

We have bought a number of gloves from One Glove, all have been great. Unfortunately one pair split along the seams.

The Customer Service from One Glove has been fantastic, the faulty gloves have been replaced without any issue.

We would highly recommend One Glove

I’ve bought so many different styles of gloves for my son - he likes gloves to match his kits! All have lasted months with training 4 times a week and matches , every day at school and practicing every evening after school. His a tad obsessed! Couldn’t recommend this company enough! Great styles and great communication!

Big let down,while the products may be good the customer service is poor.I ordered gloves and paid for them as the delivery time specified was what I wanted.Only after paying I received an email stating because of Black Friday the free gift element was causing delays and they would wait until both items were together before posting.I stated that I was not concerned with free gift and could they please just send the gloves I paid for,they agreed but the goods still weren't received until even after their initial delay.I feel fobbed off by lame excuses,they offered a 15% discount of my next order,I am afraid they will be waiting a long time before I use this company again.

Had a manufacturing defect on the gloves I purchased, but Kallie from One Glove sorted it out instantly.
Very helpful, quick to respond, and couldn’t have asked for more.

Great gloves and Kallie was really helpful in assisting me with my order. Defo recommend

Fantastic quality. My son will only wear these gloves. He trains and plays for 3 different teams and these gloves have seen him through. Hard wearing but excellent grip and the best comfort!

I am extremely happy with my purchase from The One Glove. The gloves feel amazing, have excellent grip, and fit comfortably. You can tell they are made with real quality.

I also want to highlight their customer service — absolutely brilliant! I had a minor issue with one pair, and they responded immediately and arranged a replacement straight away, without even asking me to send anything back. Very friendly, fast, and supportive team.

The One Glove truly stands behind their products. I highly recommend them to any goalkeeper looking for reliable, top-quality gloves.

The deliveries took very little time and the quality is outstanding. Even with my second order there's been a bit of a delay but the staffs response has been so lovely

Very very helpful and understanding and clearly care a lot about customers

Quick response. Dealt we my questions very promptly.

Customer service was great. Cant wait for my son to recieve his gloves! Highly recommend 👌

Terrible experience. Gloves ordered initially with no issues (or so we thought). You have to pay £5 delivery and realised we were charged £2.50 as a "delivery guarantee" which is easily missed.

The gloves arrived and they were too big for our son so we arranged a return/replacement pair. Had to spend another £5 to return via Evri. Turns out Evri lost the parcel and after 7 days of tracking One Glove issued a refund and told us to re-order some new gloves.

We were refunded £28.99 from our original order that cost us £41.48! It's not a large sum of money lost, but it comes down to the principal. Why should I be out of pocket when ordering a replacement?

I will absolutely never order from this company again and will certainly not be recommending this company to anyone!!!

I had an excellent experience with the customer service team, especially Kallie. She was incredibly helpful, quick to respond, and kept me fully informed throughout the whole process. Even when there was an issue with stock, she handled everything professionally and made sure my main order was processed straight away.

Her communication was clear, kind, and genuinely reassuring. It’s rare to receive customer service that feels this personal and attentive, and I really appreciate the effort she put in to help.

Overall, outstanding service — thank you, Kallie

Excellent, I made a small error on my order it was all sorted that evening and the correct order delivered within a day or 2. Really good service and great gloves thanks!