The One With The Diamond Art  Reviews 38

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Ordered a blank canvas and was told the latest date i'd receive tracking when I enquired. Day came and went and had to follow up for an update. More than once was told by customer service... See more

Rated 5 out of 5 stars

This website was easy to navigate through. There's lots to choose from for all your diamond painting needs and lots of choices of canvase too. Placing my order was simple, and I created an account so... See more

Rated 5 out of 5 stars

Another beautiful diamond painting from this small company. Lovely to support them. Have bought another one and probably will buy many more. Thank you.

Rated 5 out of 5 stars

This company was recommended by a friend and am so glad that I went with it as the custom was fabulous quality. The ladies have great customer service and have helped with any query I've had. I loved... See more

Company details

  1. Hobby Store

Written by the company

Specialists in Diamond Art and Hobbycrafts


Contact info

4.0

Great

TrustScore 4 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, the canvas was perfect and I really enjoyed doing my picture without having to fiddle with misshapen gems or gems being stuck together. Highly recommend to anyone who enjoys diamond painting

November 29, 2021
Rated 5 out of 5 stars

This is the biggest challenge I have…

This is the biggest challenge I have taken on but very much looking forward to the end result!! I love the fact that the beads are bagged, sealed and numbered. The canvas comes neatly packaged and not all crumpled! There’s different payment methods too. I would definitely recommend ordering from here

October 13, 2021
Rated 5 out of 5 stars

I love my canvas

I love my canvas! The personal attention this company offers is rare!!! I worked with them on a custom canvas and I was so satisfied with the product I received. It was packaged perfectly for shipping and my canvas went on a very trip to get here. It arrived in beautiful condition! I look forward to a long working relationship with this company.

October 12, 2021
Rated 4 out of 5 stars

The company could not be more helpful…

The company could not be more helpful sorting out what size picture I needed to look the best and giving me advice, I was extremely grateful for their help and advice. My only slight downside was that I assumed a UK company had UK delivery but it wasn't and so it took weeks to come which I didn't realise when ordering. when it did come the box was damaged in transit but I cannot fault the company for how they dealt with it, they gave me advice and also offered a replacement if it was damaged beyond repair.

September 25, 2021
Rated 5 out of 5 stars

Amazing customer service

I ordered a custom that needed editing, the editing was quick and professional and my order arrived 3 weeks early it’s a lovely canvass which resembled my idea perfectly. Two lovely owners and I can’t wait to order my next one from them.

July 11, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Absolutely perfect service, friendly, quick delivery and items arrived in 100% perfect condition.

Would definitely order again

July 5, 2021
Unprompted review
Rated 1 out of 5 stars

I am still waiting for my order

I am still waiting for my order. Which was a custom but ordered on 27 May. Flight departed 14 June and ther has been no tracking update since

June 28, 2021
The One With The Diamond Art  logo

Reply from The One With The Diamond Art

Hi Andy,
I’m really sorry you feel you have received a 1 star service. Our usual delivery time is 3 weeks which means your order should have arrived by the 17th June, however when you emailed to chase your order, I mentioned there are some delays at customs at the moment which your order seems to be held up in. Unfortunately we can’t do much about customs delays as this is controlled by the border force and not the haulier. With Brexit and Covid, this is happening more than we’d like and unfortunately is a waiting game. We hope that your order arrives soon and you will consider using us again in the future and have a better delivery service.
Many thanks,
Meg

Rated 5 out of 5 stars

Very impressed with the product…

Very impressed with the product purchased from The One With The Diamond Art. Fantastic quality for a fantastic price! The canvas was very clearly printed and the glue is perfect. The drills are all the same size and very bright colours. Will definitely be buying more from them.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

1st class service

Ordered a couple of times now from here and have not been disappointed. They have a nice selection of items for diamond painting. Excellent Customer service and nothing is too much hassle for them. Items took about 3 weeks to arrive, and items were traceable. Will highly Recommend and will use again

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great Diamond Painting Website

This website was easy to navigate through. There's lots to choose from for all your diamond painting needs and lots of choices of canvase too. Placing my order was simple, and I created an account so my details are saved for future purchases. As is now the case for all oversea transactions, custom fees are paid at point of sale, so there was no hold up at customs, or extra fees to pay when my parcel arrived in the UK. Very swift delivery. I'm most certainly going to be ordering from this website again!

June 21, 2021
Unprompted review

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