The order was not delivered and the courier used was Amazon an not Royal Mail. There was no follow up by the company to offer an explanation as to what went wrong. I have requested a refund. The co... See more
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The beakers were delivered when promised and they were well packed. I was disappointed that they were both the same design, even though their names were on them. I had previously bought for other ch... See more
Company replied
I used this company for the first time this Christmas and bought a game that was out of stock at many other places. It was good value here and postage was free. It was sent out very quickly and arri... See more
Very easy and straight forward to order. Fast delivery and kept updated with emails to let me know it had been sent out etc. Well packaged item. Will definitely order from them again. Highly recommend... See more
Company details
About The Online Toy Store
Written by the company
Let your child's imagination run wild!!!
Keep them outside with our fun and safe outdoor toys. Whether it’s summer or winter, our kids will be having lots of fun playing on their new slide or getting splashed in the pool.
Find your ultimate fancy dress costume here! From Easter to Hen parties, Halloween and many more, we have thousands of costumes for kids and adults to choose from.
We're all about making, creating, and discovering. Show off your inner Artist with arts and crafts selection or just enjoy making a mess with your little ones.
Here we have an amazing collection of the best toys and costumes to suit any taste or budget. With new Items being added each day there will something for everyone, from whats new and popular to some amazing classics. We strive to give each visitor the best possible experience from start to finish. So enjoy your visit and please don't hesitate to get in touch regarding your visit or simply to add your own input and suggestions.
Email Us: support@theonlinetoystore.co.uk
Contact info
4.2
Great
599 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Product came on time and has described…
Product came on time and has described really happy with the service, would buy from them again
May 1, 2023
Reply from The Online Toy Store
Thank you
I ordered Cluedo for my granddaughter
I ordered Cluedo for my granddaughter. Came on time and we had great fun
May 1, 2023
Reply from The Online Toy Store
Thank you
I expected better quality for the price…
I expected better quality for the price to be honest. Jacket was a very thin sheet of material and a cheap zip that broke when first wearing, material frayed a lot around the zip line too.
May 2, 2023
Reply from The Online Toy Store
Hi Sam, sorry to hear of your disappointment, if you contact us direct we will try and rectify the situation
Excellent
The item was as described. Swift efficient service, it arrived earlier than stated.
I can recommend this company
May 1, 2023
Reply from The Online Toy Store
Thank you
A great supplier
Easy to order, quick to deliver and no errors with the order. Simply a great supplier.
May 1, 2023
Reply from The Online Toy Store
Thank you
Lovely item
Lovely item, only problem it got a bit squashed in the box, but it repaired and got admired
May 1, 2023
Reply from The Online Toy Store
Hi thanks for the feedback sorry it got a little squashed but very happy you got admired,
Regards
Ordered a large as sizing on your site
Ordered a large as sizing on your site
Shirts too small
May 1, 2023
Reply from The Online Toy Store
Hi Sorry to hear this we will look at our size guides.
The pool was easy to set up and has…
The pool was easy to set up and has provided my family with endless hours of fun and relaxation. I highly recommend this store for anyone in need of a high-quality swimming pool.
April 14, 2023
Unprompted review
Reply from The Online Toy Store
Thank you
delivery time
I have made an order a week ago it said it will take max 4 days to get it delivered but its 7 now and I cant even track it
April 28, 2023
Reply from The Online Toy Store
Hi sorry but the customer rejected delivery of this order on the 01/05 at 12.32 and has been fully refunded, so do not understand the comment. If you would like to get in touch with us direct we can hopefully sort it out
Excellent product and delivery earlier…
Excellent product and delivery earlier than stated
April 17, 2023
Reply from The Online Toy Store
Thank you
Really prompt delivery
Really prompt delivery. Our grandson loved his birthday present and playing with this on our driveway with us yesterday.
April 13, 2023
Reply from The Online Toy Store
Thank you. Glad to hear your grandson is happy with his present.
Reply from The Online Toy Store
Thank you
First time have shopped with you well…
First time have shopped with you well pleased with your service and quick delivery
April 13, 2023
Reply from The Online Toy Store
Thank you
it was simple and easy
it was simple and easy, but the paying methods could be more clear
April 3, 2023
Reply from The Online Toy Store
Thank you for this feedback we will look into ways to simplify this process.
The toys didn’t arrive my money refund…
The toys didn’t arrive my money refund no explanation why this happened
April 10, 2023
Reply from The Online Toy Store
Hi Kerry, Apologies for this I can not see any reason why this has happened as we have no communication from you regarding it either. Please get in touch directly if we can help in any other way.
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