Theonlinewatchcompany 

Watch was received 48 hours after ordering and was as described.

Plus saved £80! Cant complain at that!

Found them very helpful and friendly over the phone hence the title!

Watch was delivered day after i ordered it as was in stock on the site. I couldnt find this particular watch any where locally ( tw steel TW608 ).

Price was keen for this model and delivery as free!

Very happy will use again

watch was recevied 5 days after ordering on a 10 day delivery. i had it checked out over the weekend at a authorised dealer and they were amazed at the price i paid for it.

would recomend to all!

I had an difficult request that I needed sorting out quickly. I was let down by another company on a particular watch that theonlinewatchcompany was showing in stock.

I called up and spoke to Richard who was very polite and helpful with my request.

Now the trickiness was that I need the watch the same day as I had a party to go to that evening and didn’t have a chance that afternoon to go into central London to try to find the watch (Armani ceramica ).

Richard said he would double check that the watch was in stock and call me back. He called back 10 minutes later to say that it was and if needed it today I could have it within 2 hours to my office on a bike. Now I understood I had to pay for that service but it was very reasonable compare to some London couriers!

I agreed and put my faith in him, paid and waited. 1 hour 43 minutes later I had it. The watch itself was 100% brand new and still had it stickers on it.

In short they were flawless and I couldn’t ask for more. They saved me from an embarrassing evening. The watch was given this evening and the recipient over the moon.

THANK YOU RICHARD!!!

I ordered a watch from my partner’s birthday and theonlinewatchcompany delivered.

The watch was below the RRP and delivered securely.

I had a slight issue with some of my card details and this was smoothly sorted out with minimal fuss. I was worried that it was going to delay the shipping but didn’t.

Watch was ordered at 3.45pm on tuesday and i recieved it at 8.50 the next day.

saved a nice amount off the RRP too!!

Pleasure to deal with.

I was looking online for a watch for my son’s birthday when I came across The Online Watch Company. I saw that they had for sale on their site the watch that I was looking for. I called them to enquire a bit more about it as I am not used to ordering online all too often.
I spoke to a gentleman called Richard who was very helpful and told me how they worked etc. He informed me that the watch I was after was on a 10 day delivery and that he could order me one in.
He told me that they wouldn’t charge my card until it was dispatched from them which I found reassuring. He helped me though the order over the phone despite me not having my card to hand and was very patient.
Once the order was completed he said that he would be in touch to let me know once it was ready to be sent out.
I received that call yesterday and received my watch today. I was also informed of the shipping on email with the tracking number from Royal Mail.
The watch itself is fantastic. Hence the title "couldn’t ask for more"!
It was on time and £90 cheaper than i saw in the shops. Staff are friendly and I would recommend.
THANK YOU!

I ordered a watch for my husbands birthday and was wouted 10 working days. Watch was recevied ontime and in all the correct packaging.

I was emailed when it left and i recieved it the next day as per the email.

In addition to this i also saved over £80 of the High street price.

Thank you James and the onlinewatchcompany!!

Recieved next Day and the watch was a great price.

Watch was ordered 20 days ago on a long delivery time due to being out of stock. I placed my order and waited patiently.
I wasn’t contacted during the time scale as I was told I would only be contacted if there was a problem. I had to hold back from contacting on a few occasion as it wasn’t past the 20 days. This gave me a few nerves as I was previously let down by another company.
On the 18th day I received a call to let me know that my card was being charged and that the watch would be sent out for next day delivery. I received an email later that day to inform me that the watch had been dispatched. The email had the tracking number on it which put my mind at rest.
The next day the watch was received and was perfect. Everything was as described and in perfect condition.
In summary they did what they said they would do and you can’t ask for more than that.
Very happy to recommend to all.

Watch was ordered on Friday afternoon for a birthday on Saturday. Richard informed me that he would have it sent Saturday guaranteed so that it arrived the next day instead of today ( due to the bank holiday )
I was a little concerned at first as the birthday was so close.
On Saturday morning i was very happy to hear the doorbell go and see the royal mail man there!
Once opened the watch was fantastic and everything that i had seen before in the shop.
Would 100% recommend

My new tw steel watch arrived today and is great i saved over £100 off the retail price. Took slightly longer to come in than first thought but well worth the wait. Its immaculate and with all the correct box and paperwork.

Very happy to recommend

Tim

Watch arrived onetime and is perfect. Couldn’t ask for more.

Genuine Watch from a Genuine Company.

Watch was ordered on a 2 week delivery and arrived when expected. Price was great and watch is as described. Brand new and genuine. Richard was great from start to finish and very helpful when placing my order.

I ordered a watch last Wednesday which was delivered to my home today 3 days before it was due.

From the moment i ordered the watch to when I received it I found them pleasant to deal with. I used the live chat feature more than the phone as on some occasion I couldn’t get though on it (small grumble over)

The watch was well priced and exactly as I had ordered. I took it this lunchtime to an authorised Armani dealer and have it checked to make sure it was fine and it was.

The contact I had was very minimal as I only had to change the delivery address to my place of work and then back again.

I received it well packaged and protected in bubble wrap and was emailed the tracking number yesterday so I knew it had left.

I would recommend this company to anyone looking to buy a watch and give them 5 stars.

I ordered a watch on Friday morning (22nd) and it arrived with me on saturday less than 24 hours after i ordered it. Watch is as described and perfect.

I ordered a TW Steel gents watch model CE1014. At the time of order it said "delivery within 5 days" so on day 4 when I received an email saying the order had been dispatched I was quite happy that I would receive the watch on day 5 as detailed at the time of order. However there was no tracking number in the email, just an empty space underneath the sentence "here is your tracking number"



So it begins. I was away from home on a short break visiting with a relative at the time the watch was due to arrive and as the watch was due to be a birthday gift for said relative I put the delivery address as my relatives address. Not an outrageous concept I'm sure you will agree.

On day 5 after the watch had not arrived before 1300pm as Royal Mail special deliveries should, I called the number provided on my email correspondence explaining that my dispatch email did not include a tracking number. I spoke to a man called Richard who said that he would contact the dispatch team and assured me I would receive a call back from him within 5 minutes. An hour and 20 minutes later I had received no such call.



I tried to call back numerous times to no avail so I sent an email highlighting my concerns about what appeared to be a very suspicious series of events. Richard soon emailed back to say that he had been busy and could not answer the phone. I then pointed out that when I spend £370 on a watch and the representative of the company selling me that watch says he'll ring me back in 5 minutes, I expect that call to come in 5 minutes. Basic customer service. Richard replied via email, (all of our correspondence was in email format from this point) apologised, gave me my tracking number and informed me that the watch had actually been delivered to my home address and not the specified delivery address under "instruction from the bank" due to the "suspicious" distance between my billing and delivery addresses (The west country to the north east of England is known to be particularly incredulous distance?) He went on to say that the dispatch team had tried to call me 3 times that day but were unable to get through or leave a message. Quite frankly a lie that does not go over in the 21st century. I had signal all day, I had not been on the phone all day and I have a voice mail facility set up to accommodate the aforementioned instances where one may be unreachable.



Having worked in the financial industry I was quite sure that this was an absurd reason to give for the watch being sent to the wrong address. So to be thorough I called the bank to enquire. The bank confirmed this was a nonsense reason and that the bank has nothing to do with the delivery of an item. By this point I had used the tracking number and true to Richard's word the watch had indeed been sent to my home address. Needless to say I was no longer suspicious about not receiving the watch however I was now furious that the watch had clearly been sent to the billing address by mistake and rather than just admit it, a elaborate story had been made up to cover the mistake.



When I put this to Richard and explained how embarrassing it was for me that I would not be able to present the watch as a birthday gift as intended the story was tweaked. Apparently what the dispatch team meant when they said "bank" was that they use a fraud screening company that gives each order a fraud score and my order must have had such a low score that the order was not cancelled no no no, but sent to my home address. Which is to say if I indeed was an impostor trying to obtain this watch by deception and using stolen card details I would have not received the watch. However some poor guy would be out of pocket £370, sure he'd have the surprise of a watch he didn't order but he'd be down £370 just the same. The Online Watch Company are so concerned about fraud that they not only still take payment and dispatch goods when they suspect possible fraud but they tell the potential fraudster that they suspect him! which is illegal I should add.



After a ridiculous series of argumentative emails between Richard and myself I decided to call it a day since he would not accept that he had been caught out. The Online Watch company's customer service is so appalling that Richard insists that they delivered on everything they said they would and he does not see where they have failed. All I wanted was for the guy to be a man and tell me they had made an error with the delivery details, instead what I got was a laughable hole of lies dug with the inexperienced shovel of a man well out of his depth in the relatively easy art of selling watches. There is a reason why they're cheaper than anywhere else, they have no idea how to deal with the average customer. Avoid. Spend a little bit more and pay for a good service as well as the product. Exactly what I intend to do next time.

I ordered a Tissot Visodate as a present for my Son's Graduation. Like most people I was a little apprehensive about ordering a watch online, so I called the company and spoke to a gentleman called richard who was very reassuring. The order was placed and the watch delivered to my office the following day. On close inspection there was a very tiny flaw in the finish of the watch face, which I debated whether to raise as a problem. In the end I e-mailed Richard and he arranged for another one to be delivered to their offices, which is only 5 minutes from my own. I popped down there and exchanged the watch - The new one is absolutely perfect. In my experience the measure of a company is in how it deals with the occasional problem, as they are bound to occur. On that basis they fully deserve a 5-Star rating.

I ordered a Tissot PRC200 watch which I'd been trying to buy for a while. Most places listed it as not in stock, and a couple of places took my order, but then admitted (after a few days) that they didn't have any stock, and they couldn't get any more for a month.

Eventually found Theonlinewatchcompany, who seem to list a lot fewer brands than most online watch sellers, and have a smaller range, but that does seem to be because they actually hold some stock. Ordered the watch late on Monday, it arrived on Wednesday morning. Very happy, especially as it was £40 cheaper than anywhere else I'd seen.

Only complaint would be that the company was fairly low-ranked on google, so I spent a long time searching before finding it!

(order 464)

I ordered a Tw steel watch which was delivered next day. I saved a good amount off the Retail price and the watch was immaculate. Staff where knowledgeable and friendly over the phone and was email the tracking details once it was dispatched. Couldn’t ask for more. Would recommend