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The Parking Spot Reviews 651

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TrustScore 4.5 out of 5

4.7

Transportation Service
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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and convenience of the shuttle buses, which are readily available and minimize wait times for airport transfers. The staff, especially the drivers, are frequently commended for their politeness, professionalism, and helpfulness with luggage, contributing to a smooth and pleasant user experience. Many appreciate the secure parking and the ease of the self-service options. However, some customers expressed dissatisfaction with the pricing, finding it more expensive than anticipated or compared to alternative parking options. A few also reported issues with the location, such as difficulty finding the lot or being dropped off at incorrect terminals, which caused inconvenience. There were also isolated instances of miscommunication regarding parking spots and charges, leading to frustration for some.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, efficiency, and reliability.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and attendants for their... See more

Location

Clients share ambiguous opinions on location. Many reviewers find the location convenient, easy to find, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers find the pricing reasonable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 m... See more

Rated 5 out of 5 stars

Location is perfect and the suttle will have you picked up quick. Drop off at the airport and picking you up is seamless. Drivers are polite and professional. My girlfriend, a retired flight attendant... See more

Rated 5 out of 5 stars

The valet service at STL parking Spot #1 is excellent. A customer service agent drives me over to the airport to drop of Me and my mobility Scooter. When I return an agent brings my car over to the... See more

Rated 5 out of 5 stars

I have been using The Parking Spot for 7 years, and I really like I park the car and lock it, whereas other places would park your car and change your seat, and touch other things in the car. It is... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Covered parking/Clean Car

Covered parking, very organized and efficient trip to and from the airport. Taking advantage of the interior detail and car wash was an awesome experience. It made my day returning from my trip to a clean car!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Customer for life!

It is obvious there are a lot of parking options at PHL, but I am and will always be super loyal to the Parking Spout South!! The staff absolutely makes a HUGE difference!! every time! From the attendant at the booth when I arrive, to the drivers who are ALWAYS friendly and go above and beyond, I am assured that my trips will start and end pleasantly. And another factor is the amazing convenience using the app!! It makes checking in and out a breeze and I don't need to call or wonder when a shuttle will be there to pick me up because it is clear and incredibly accurate.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Choice

Conveniently located
Reasonably priced
Courteous & helpful drivers
Spacious parking spots
Clearly numbered to avoid any confusion or ambiguity
Well maintained and clean coaches
Usually NO PICKUP Delays

April 22, 2026
Unprompted review

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