The Parking Spot Reviews 647

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and convenience of the shuttle buses, which are readily available and minimize wait times for airport transfers. The staff, especially the drivers, are frequently commended for their politeness, professionalism, and helpfulness with luggage, contributing to a smooth and pleasant user experience. Many appreciate the secure parking and the ease of the self-service options. However, some customers expressed dissatisfaction with the pricing, finding it more expensive than anticipated or compared to alternative parking options. A few also reported issues with the location, such as difficulty finding the lot or being dropped off at incorrect terminals, which caused inconvenience. There were also isolated instances of miscommunication regarding parking spots and charges, leading to frustration for some.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, efficiency, and reliability.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and attendants for their... See more

Location

Clients share ambiguous opinions on location. Many reviewers find the location convenient, easy to find, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers find the pricing reasonable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 m... See more

Rated 5 out of 5 stars

Location is perfect and the suttle will have you picked up quick. Drop off at the airport and picking you up is seamless. Drivers are polite and professional. My girlfriend, a retired flight attendant... See more

Rated 5 out of 5 stars

The valet service at STL parking Spot #1 is excellent. A customer service agent drives me over to the airport to drop of Me and my mobility Scooter. When I return an agent brings my car over to the... See more

Rated 5 out of 5 stars

I have been using The Parking Spot for 7 years, and I really like I park the car and lock it, whereas other places would park your car and change your seat, and touch other things in the car. It is... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

647 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Safe, Reasonable and Convenient

This is a great service. So much better and more reasonable than parking on airport site. They are prompt and I feel safe. I highly recommend using The Parking Spot when you can.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

The gentleman that picked us up from the airport (CMH) not only loaded and unloaded our luggage - 4 large suitcases and 4 carry-on luggage, but he also put every piece in our car. We very much appreciated him doing all of this because we were in the air about 9 hours thus extremely tired

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and Convenient

I have been using The Parking Spot for a few years now and have always been satisfied. The lot is huge and easy to find. The airport is within ten minutes and they pick and drop you right next to your car. Once you create a free account online the booking process is also a breeze.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

awesome parking spot

great driver, good driving, easy pick up and drop off. easy to navigate parking lot. My only suggestion is more handicap parking in the front. All of the spots were taken when I arrived

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent service from friendly, helpful staff. Frequent transportation to the Columbus, OH airport. Great price

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great prices! Lots of shuttles so you’re never waiting! They pick you up right at your car when you arrive and drop you off at your car when you return! No wandering through the parking lot!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

So fast and convenient

I pull up and scan my code and the attendant tells me where to park. In the 6 or 7 times I've used The Parking Spot, I think one time I had to wait longer than 5 minutes for the shuttle once. And then I'm taken to the airport and dropped off, just like that. And I've never waited more than 10 minutes for pickups, either (which is vital when it is the winter).One time, my flight was ridiculously delayed and I got in at 4am. I placed a call to the shuttle since I think it stops running regularly around midnight. The shutle was there to pick me up to take me to my car just 5 minutes later.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient

Convenient. Great customer service. Friendly drivers. Hassle free getting to the airport. They drop you off at your gate. No worries about being on time. So easy.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best airport parking.

It’s always a breeze booking, parking and getting to the airport. The drivers are awesome helping with luggage too. Love their rewards program.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfection!!!

Everything is done with perfection from assigning the row with the open spots, picking us up, dropping at the airport and be available to bring us back to the car upon arrival. Clockwork!!!!

April 13, 2026
Unprompted review

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