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The Parking Spot Reviews 651

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TrustScore 4.5 out of 5

4.7

Transportation Service
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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and convenience of the shuttle buses, which are readily available and minimize wait times for airport transfers. The staff, especially the drivers, are frequently commended for their politeness, professionalism, and helpfulness with luggage, contributing to a smooth and pleasant user experience. Many appreciate the secure parking and the ease of the self-service options. However, some customers expressed dissatisfaction with the pricing, finding it more expensive than anticipated or compared to alternative parking options. A few also reported issues with the location, such as difficulty finding the lot or being dropped off at incorrect terminals, which caused inconvenience. There were also isolated instances of miscommunication regarding parking spots and charges, leading to frustration for some.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, efficiency, and reliability.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and attendants for their... See more

Location

Clients share ambiguous opinions on location. Many reviewers find the location convenient, easy to find, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers find the pricing reasonable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 m... See more

Rated 5 out of 5 stars

Location is perfect and the suttle will have you picked up quick. Drop off at the airport and picking you up is seamless. Drivers are polite and professional. My girlfriend, a retired flight attendant... See more

Rated 5 out of 5 stars

The valet service at STL parking Spot #1 is excellent. A customer service agent drives me over to the airport to drop of Me and my mobility Scooter. When I return an agent brings my car over to the... See more

Rated 5 out of 5 stars

I have been using The Parking Spot for 7 years, and I really like I park the car and lock it, whereas other places would park your car and change your seat, and touch other things in the car. It is... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best airport parking.

It’s always a breeze booking, parking and getting to the airport. The drivers are awesome helping with luggage too. Love their rewards program.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfection!!!

Everything is done with perfection from assigning the row with the open spots, picking us up, dropping at the airport and be available to bring us back to the car upon arrival. Clockwork!!!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

They picked up my suitcases from the…

They picked up my suitcases from the concrete and put them in the shuttle and my suitcases were heavy. They were kind, efficient and very much appreciated. We have always used them and have been very happy with them.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Dependable

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 minutes for our return trip from the airport. The employees are all friendly, from the one greeting us at the gate to the drivers.

April 4, 2026
Unprompted review

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