The Parking Spot Reviews 654

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and convenience of the shuttle buses, which are readily available and minimize wait times for airport transfers. The staff, especially the drivers, are frequently commended for their politeness, professionalism, and helpfulness with luggage, contributing to a smooth and pleasant user experience. Many appreciate the secure parking and the ease of the self-service options. However, some customers expressed dissatisfaction with the pricing, finding it more expensive than anticipated or compared to alternative parking options. A few also reported issues with the location, such as difficulty finding the lot or being dropped off at incorrect terminals, which caused inconvenience. There were also isolated instances of miscommunication regarding parking spots and charges, leading to frustration for some.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, efficiency, and reliability.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and attendants for their... See more

Location

Clients share ambiguous opinions on location. Many reviewers find the location convenient, easy to find, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers find the pricing reasonable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 m... See more

Rated 5 out of 5 stars

Location is perfect and the suttle will have you picked up quick. Drop off at the airport and picking you up is seamless. Drivers are polite and professional. My girlfriend, a retired flight attendant... See more

Rated 5 out of 5 stars

The valet service at STL parking Spot #1 is excellent. A customer service agent drives me over to the airport to drop of Me and my mobility Scooter. When I return an agent brings my car over to the... See more

Rated 5 out of 5 stars

I have been using The Parking Spot for 7 years, and I really like I park the car and lock it, whereas other places would park your car and change your seat, and touch other things in the car. It is... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy…

Office staff super friendly at drop off; super smooth pickup process. Easy overall! Always use Parking Spot fir my BDL trips!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

When you book early

When you book early, you get a discounted rate. It is easy to park, and the bus drivers pick you up immediately. They provide your parking spot, so you can easily find your car when you return. The drivers are very friendly.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I love the team at this location

I love the team at this location. The service is always top-notch, and they’ve been consistently diligent and reliable, even in rain and snow. They were also especially attentive when I was traveling with my family and children, which I really appreciated. The app that shows the bus location is a real game changer and makes the whole experience even better. Highly recommend.

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

2nd time is a charm

This time the pickup crew and drop of crew seem to care about doing a great job or a job at all. I was picked up behind my car and helped with my bags and then told about the extra shuttle I would need for the airline I was taking, everyone tipped the driver, coming back the driver was new and grabbed my bags and put them away on the shuttle and took us to our cars and helped us with our bags and even helped some that forgot one. We all tipped the driver and thanked him, nice guy. Unlike my last trip where the lady didn't move to help, even when I had a boot on one foot for a injury. Guess it does matter who works for you !! The one thing I would change is a longer exit turn off for the west lot when your coming off 183....

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and affordable

It was easy to get in, to find a parking spot, and the wait for pick-up to the airport was short. The wait for pick-up from the airport was a little longer and we lost our ticket but she allowed us to be dropped off in the parking spot anyway. It was also very affordable - we got a great deal! It was cheaper to do this than to pay someone to drive us to the airport and back. Plus, it was close to the airport, too, so we didn't have to worry about being late due to traffic or other issues.

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

Just the Right Spot!

The Parking Spot has consistently proven to be a convenient, safe and efficient way to avoid relying on other people or ride services to get to/from DFW airport. And, I think the advantages of the Premium location are well worth the difference in fees.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great advanced rates

I enjoyed the whole experience right up until my return to BWI. I and several other people waited at minimum 30 minutes for a shuttle to arrive to the North parking lot. During this time, we saw multiple shuttles and return shuttles from your competitors. Other than this, your rates are great, secured parking is good, though spots are a bit on the smaller side. I will definitely use again.

March 31, 2026
Unprompted review

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