Thepassportoffice Reviews 613

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more

Company replied

Rated 1 out of 5 stars

This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more

Rated 3 out of 5 stars

Elizabeth was great fast service and good customer service. There was a disconnect on day i was told it was ready to pick up. Girl i spoke with I asked are you sure its there, however after an hour of... See more

Rated 1 out of 5 stars

The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

613 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5 Stars all the way

5 Stars all the way! Avoid the hassles and pitfalls of dealing with government workers at the post office or elsewhere. These people have all the answers to your specific needs to obtain your Passport. Go ready with all your documentation and ask them before you go what you have in identification for them to better serve you. Show up with two passport photos. They have it all and will make the process fast and easy.

September 15, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! So helpful and such a quick turnaround.

September 12, 2019
Unprompted review
Thepassportoffice logo

Reply from Thepassportoffice

Thank you Laila

Rated 5 out of 5 stars

Good

Good and fast

September 5, 2019
Unprompted review
Thepassportoffice logo

Reply from Thepassportoffice

Thank you for the review

Rated 5 out of 5 stars

Renewing my passport couldn't have been…

Renewing my passport couldn't have been easier. Tony at the Passport office was very friendly and well spoken. Everything I needed was clearly communicated and I got my renewed passport faster than expected.

August 30, 2019
Unprompted review
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Reply from Thepassportoffice

Thank you Alex

Rated 5 out of 5 stars

Thank you for your prompt attention to…

Thank you for your prompt attention to all things related to my getting my first US Passport. You made a very anxious process very much smoother. I am so glad I didn't go to the 1501 office! I paid for the 5-7 day service. Started the process on Friday 23rd and had it in my hand by Wednesday 28th! And that included a weekend so it actually took 3 working days! Fantastic. All very friendly and helpful and they gave me chocolate too! Well done all of you!

August 29, 2019
Unprompted review
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Reply from Thepassportoffice

Thank you for the review

Rated 5 out of 5 stars

This was a great experience

I am blown away by how fast my passport arrived. Both women in the office were great in assisting me. Thank you so much ladies for all your help. I’d recommend this to anyone!!

August 27, 2019
Unprompted review
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Reply from Thepassportoffice

Thank you for the review

Rated 2 out of 5 stars

Paid extra for expedited passport…

Paid extra for expedited passport services. Missed my plane because of their lack of expediency and clarification. Find some service more reliable with better customer complaint service.

August 19, 2019
Unprompted review
Rated 5 out of 5 stars

The passport office processed my…

The passport office processed my daughter's passport,
I was truly Satisfied with how soon they finished the whole thing.
Specially Raven , she was the one who met us , very welcoming ,professionl and keen to satisfy the customers which gave me a feeling ...these people k ow what they are doing :)
Good luck guys :)

August 16, 2019
Unprompted review
Thepassportoffice logo

Reply from Thepassportoffice

Thank you for the review Mr. Farrag

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