I placed an order in July ‘25. It is now December’25. Nothing has been sent. No emails have EVER been answered. I think it is clearly obvious that the company has gone under. It’s so sad. Sad they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order in July. It has been over 2 months and nothing has arrived. No contact from the company. I have reached out many times, through email, through instagram and through Facebook and I a... See more
The art work is simply beautiful. I had an issue where Royal Mail posted my original print bent (and had been attacked by my dog despite signs to not post through my letterbox!) Pawtrait sent me anoth... See more
Commissioned a pet portrait of my God-daughters dog for a special birthday…. she was over the moon with it!! This is the second Pawtrait i have done…. would highly recommend… absolutely beautiful! Sad... See more
Company replied
Company details
Written by the company
Welcome to The Pawtrait, where your beloved pets are celebrated in art! At The Pawtrait, we specialize in creating stunning, personalized pet portraits that capture the unique spirit and personality of your furry, feathered, or scaly friends. Our talented artists pour their hearts into every piece, ensuring each portrait is a beautiful and timeless tribute to your pet. Whether you want a classic painting, a modern digital illustration, or a whimsical caricature, we offer a variety of styles to suit your taste. Our process is simple and enjoyable: share your favorite photos and tell us about your pet’s quirks, and we’ll craft a masterpiece that brings their character to life. From playful puppies and graceful cats to exotic birds and adorable reptiles, we love them all! The Pawtrait is not just about creating art; it's about celebrating the special bond between you and your pet. We pride ourselves on our friendly service, attention to detail, and commitment to quality. Every portrait is a labor of love, designed to bring joy to your home and a smile to your face. Join the Pawtrait family today and give your pet the artistic spotlight they deserve!
Contact info
United Kingdom
- hello@thepawtrait.com
- thepawtrait.com
3.3
Average
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I cannot recommend this company enough!!
I cannot recommend this company enough. Not only is the product fantastic (the likeness to our Maggie was incredible), the customer service I received was top tier! I emailed on a hope not expecting to hear back as is the way with most things, as I ordered the product late and needed it to come quick, they responded and informed me that they had pushed forward my order to get it on time and I am so grateful! I couldn’t disagree more with the negative reviews as my experience was the complete opposite! Keep up the good work, you have an amazing product and company ethic 🙌🏻
July 30, 2024
Unprompted review
Reply from Thepawtrait
Thank you so much for your amazing review! We are thrilled to hear that you loved the portrait of Maggie and that our customer service exceeded your expectations.
It was our pleasure to ensure your order arrived on time, and we’re grateful for your kind words and support. Your feedback truly means a lot to us and motivates us to keep providing the best service and products.
We appreciate you taking the time to share your experience and for your encouragement. Thank you again for choosing us and for being such a wonderful customer!
Commissioned a pet portrait of my…
Commissioned a pet portrait of my God-daughters dog for a special birthday…. she was over the moon with it!! This is the second Pawtrait i have done…. would highly recommend… absolutely beautiful! Sadly I don’t have a photo of the finished article as they don’t live near me but the response from my god-daughter and her fiancée was joyful.
July 1, 2024
Reply from Thepawtrait
Thank you so much for your wonderful review! We're thrilled to hear that your god-daughter loved the portrait of her dog and that it brought her so much joy on her special birthday. It means the world to us to know that our work is appreciated and brings happiness to our customers.
We're delighted that you chose us for a second Pawtrait and are grateful for your recommendation. If you ever manage to get a photo of the finished portrait, we'd love to see it and share in the joy it brought to your god-daughter and her fiancée.
Thank you again for your kind words and support. We look forward to creating more beautiful portraits for you in the future!
Lost my Dave (the Dog) last October
Lost my Dave (the Dog) last October. Had a portrait of both my dogs together. A bit pricey but worth it. Fits lovely with my home decor. I’d suggest paying for the preview. They will accommodate your views!
December 1, 2023
Unprompted review
Awful company to buy from …
Ordered a picture of one of the family pets in time for Christmas, as a present for my wife.
When it arrived the print was amateur and it didn’t bear any resemblance to the photo I sent them, they therefore sent a replacement - this was damaged.
They are now refusing a refund
They only publish positive reviews on their website so misleading - I would never use this company again
December 20, 2023
Unprompted review
Reply from Thepawtrait
We're sorry to hear about your disappointment with our service. We strive to ensure every customer is happy with their purchase, and we're saddened to hear that you feel we fell short.
Regarding the issues you faced, we want to clarify that we did send a replacement when you informed us about the initial print not meeting your expectations. Specifically, you wanted the drawing to be angled sideways, which wasn’t originally requested in your order. Despite this, we promptly sent a replacement to accommodate your preference.
When you reported the replacement as damaged, we kindly requested photos of the damage to investigate and improve our service. Unfortunately, without this cooperation, we couldn't proceed with the investigation or replacement process as you refused to send us photos of the damage. As our products are custom-made, we are unfortunately unable to provide refunds, but we are always more than happy to replace damaged items, which we offered in your case.
We also want to address your concern about our reviews. We remain a transparent business, showcasing both positive and negative reviews, and addressing concerns publicly. As a growing small business, we strive to improve continually and take all feedback seriously.
We truly regret any frustration or inconvenience caused
This company gave blocked me on…
This company gave blocked me on Instagram after sending messages chasing my order. I paid £75 for my prints and £12 for next day deliver. Still no sign. Must be a scam.
December 24, 2022
Unprompted review
Reply from Thepawtrait
We're sorry to hear about your negative experience. We take all feedback seriously and aim to address any concerns promptly.
Regarding your comments, we had to remove you from our social media due to the threatening manner in which you were contacting us. We prioritize the well-being of our staff and cannot tolerate abusive behavior.
As for your order, we can confirm that it was dispatched and delivered with next-day delivery as requested. The tracking information, which includes photographic evidence, shows that you received the parcel on time. Although you filed a chargeback, we successfully contested it, and the evidence supported our case.
We're deeply disheartened by your accusation of being a scam, especially considering the circumstances. Furthermore, it's worth noting that you have ordered more prints from us since this incident, indicating your satisfaction with our products.
Empty box delivered and no way to talk to anyone
I am really dismayed at this company, simply that you just can't talk to someone. I placed an order 10 days ago and paid for express delivery in time for a birthday tomorrow, 7th December. It should have been delivered yesterday but instead, all I got delivered, express by DPD was an empty box. It was simply folded and not sealed on either end (no tape had ever been applied) and was delivered to me. DPD took the box away. You know I get it that mistakes happen - that's ok, but it's how you resolve it when they do that matters. When you go on the website you will see the only way to contact them is to email or go onto their social platform, there is no chatbot and no phone number to speak to anyone. I sent an email straight away at 10:43 am firstly complaining that it was difficult to contact someone and then highlighting the issue. The response came at 15:44 pm telling me there are numerous ways I can get in touch and that email is the quickest route anyway - not so quick I think as a phone call or from their perspective as good for customer service. They said they would arrange for another to be sent and that I would get a tracking notice (still have not had one). I paid over £100 for this print and call me old fashioned but if there is an issue then I expect to be able to sort it out quickly and talking is always the best way. I don't know how you can operate a business in this way.
Update! 24th July 2024 I received a reply to my complaint from December 2022!! Don’t know how you guys are still in business!
December 5, 2022
Unprompted review
Reply from Thepawtrait
Hello Poppy Sue,
Could you please provide us with your order number or any other order details? Unfortunately, we couldn't find your name in our database linked with an order.
We're truly sorry to hear about your experience and the frustration it has caused. We understand how important it is to receive your order in time for such a special occasion, and we regret that this was not the case.
We appreciate your feedback and want to clarify that we do have multiple ways for customers to reach us, including an online live chat, a dedicated "Contact Us" page, and an online contact form that directly emails us.
Regarding the empty box, we want to assure you that we would never intentionally send an empty package. It must have been lost during transit by DPD. In such cases, we would, of course, send an express reprint to ensure you receive your order as quickly as possible.
We are always committed to making things right for our customers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.