My overall impression was that they did not care at all - almost glad to get rid of me. I got a new contract, transferred my number and shut the account.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Verification sms/text messages are now part of many online systems e.g. eBay, Google and most banks. Unfortunately TPO don’t support business texts so you can’t use your mobile for account verificat... See more
Customer service is a absolute disgrace. The way that fella spoke to me was insulting. My home Internet failed so my mobile TPO kicked in charging me for 50mb data £16. When I finally found got th... See more
My sim did not receive incoming texts or phone calls constant promises day after day that my old number would be transferred that day. I lost out on a weeks worth of business phone calls and income a... See more
Company details
Information provided by various external sources
TPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good. They launched it in late 2012 in the UK and it's been growing ever since. In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company. Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made. 10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.
Contact info
United Kingdom
- thepeoplesoperator.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would not hesitate to recommend TPO
Been with TPO a while now and never had any issues, easy to manage account and all up to date information online when you want it. Would not hesitate to recommend.
Good service and response if any …
Good service and response if any problem arises.
If you are looking for a good deal and …
If you are looking for a good deal and user friendly network, then the TPO is what you want.
TPO Mobile has excellent value options …
TPO Mobile has excellent value options for mobile users, and three months into my time with TPO I am happy and satisfied with the service provided.
Very pleased with TPO as I am getting …
Very pleased with TPO as I am getting double the minutes for half the price of my last provider, as well as contributing to charity. I had a bit of a problem getting started but realised after reading the help page that's because I had a 2G phone which doesn't work with my new sim, so had to get a new phone as well- but the money I'm saving will pay for it!
It's cheap and easy to change from my …
It's cheap and easy to change from my previous mobile company.
Sim only deal is very good
Sim only deal is very good. Customer service is good. Billing and charges could be improved by being more detailed
I have had good service all the time …
I have had good service all the time I’ve been with you I have no complaints at all keep up the good work and thank you 😊
Works like other networks
Works like other networks, but cheaper and gives to charity. brill!
If only the coverage was better!! Otherwise Very good service and communication and
Very good service and communication and certainly very keenly priced BUT the coverage is disappointing at least in North Wales anyway.
Great service and 10% goes to charity.
Great service and 10% goes to charity.
No problems switching to TPO mobile, excellent customer service and what you pay each month is good price.
Good to support these smaller companies rather than big mobile phone companies.
Was with 3 as was my mother before …
Was with 3 as was my mother before switching over to TPO and for the same service now pay about 75% less than I did with 3 per month and on top of that TPO's mobile network service is provided by 3 so win win and didn't have to pay to get the phones unlocked.
Simple user
TPO provides the service I require in a cost efficient way. As an elderly customer I don't need vast quantities of texts or data and the package is fine for my requirements
Great prices and do what they say
Great prices and do what they say they are going to!
Perfect
Perfect. No issues, good service. A company providing a service that many people need, with heart.
Good service at a reasonable monthly …
Good service at a reasonable monthly cost!
And donating to a well known charity too!
Simply the worst
Had a credit limit of £1 on the bill ,so if anything goes over free allowance and reaches £1 credit it will not allow to use the chargeable mins,texts or data. My daughter used data upto £9.75 over the limit before it stopped.I am sure she she wouldn't use data over as I have set the limit on the phone and also she has WiFi in school and home.Never had this problem in past since joining 6 months ago through uswitch. But to my horror she wasn't allowed to text or ring either as she still had 950 mins left out of 1000 and 900 texts out of 1000, which caused lot of anxiety and inconvenience, requested for a pac code to move.
Roaming in EU not automatically enabled
I visited France where I expected roaming to be available as required by EU. Found that it is disabled and that you have to request it. Took 6 days for them to do it by which time I was back in the UK.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








