Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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Review summary
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I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
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Reply from People's Pension
Hello Warren
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Rhiannon
The People’s Pension, provided by People’s Partnership
VERY QUICK AND VERY SIMPLE TO ACCESS…
VERY QUICK AND VERY SIMPLE TO ACCESS FUNDS .
A GREAT EXPERIANCE
August 11, 2026
Helpful advice.
August 15, 2026
Easy to contact and very helpful when I…
Easy to contact and very helpful when I called them to change my details.
August 12, 2026
Reply from People's Pension
Hello
Thank you for your feedback.
We're sorry that you found it difficult to understand the operative during your interaction. We know how frustrating that can be, and we'll make sure your comments are passed on to help us improve our service.
All the best
Rhiannon
The People’s Pension, provided by People’s Partnership
The enquiries I made were explained…
The enquiries I made were explained well and understood well very helpful
August 8, 2026
The staff that assited and processed my…
The staff that assited and processed my pension was helpful and was quick and easy to get my money.
July 4, 2026
My review of your company
Always had the feeling that you didn't really want to let go of the policy, you needed a ridiculous amount of my personal information to allow, eventually, the cash to be transferred to me. Would never recommend your company.
August 19, 2026
Reply from People's Pension
Hello Charles
Thanks for the feedback around your claiming experience. We always make it our goal to provide our customers with a quick and prompt service.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process, to name a few examples.
I am glad you have now received the funds, but if there are any further issues, if you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Rhiannon
The People’s Pension, provided by People’s Partnership
Friendly and extremely helpful staff
August 19, 2026
Opting out was easy A l using the online opt…
A little problem using the online opt out service but quickly was able to phone them and opt out that way. Friendly and polite representative reassuring and helpful.
August 19, 2026
Just brilliant service all the time and…
Just brilliant service all the time and so helpful
August 19, 2026
Pension Query
The first contact could not answer my query but passed my to someone who was able to answer my query fully and sent me the info I required on a secure site.
August 19, 2026
The Advisor was very helpful and…
The Advisor was very helpful and knowledgeable. She explained my options in language I could understand
August 19, 2026
Was never sent a pension pack so was…
Was never sent a pension pack so was unable to cancel your reclaim any pension monies paid in within my first 3 months
August 19, 2026
Reply from People's Pension
Hello
We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
After we receive your opt-out request, we let your employer know the date they should stop taking pension contributions from you. As they’re responsible for deducting these directly from your salary, it’s also their responsibility to stop taking contributions from you.
We credit all refunds back to your employer, who will then give you your refund through their payroll. It’ll usually take your employer around 3-6 weeks to process your refund. This is a refund of your own contributions and doesn’t include tax relief or contributions from your employer.
You can also find out more about how your employer refunds you on our website: thepeoplespension.co.uk/refund.
If this hasn’t answered your concerns, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.
We hope this helps to give you some clarity and reassurance.
Many thanks
Rhiannon
The People’s Pension, provided by People’s Partnership
Great communication
Great communication.
Helped me go through the process step by step there and then on the phone. All done in 10minutes.
August 11, 2026
Knowledgeable answer
Good communication skills, Knowledgeable answer , details at hand and problem solved
August 6, 2026
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