Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Advisor was very helpful and…
The Advisor was very helpful and knowledgeable. She explained my options in language I could understand
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was never sent a pension pack so was…
Was never sent a pension pack so was unable to cancel your reclaim any pension monies paid in within my first 3 months
August 19, 2026
Reply from People's Pension
Hello
We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
After we receive your opt-out request, we let your employer know the date they should stop taking pension contributions from you. As they’re responsible for deducting these directly from your salary, it’s also their responsibility to stop taking contributions from you.
We credit all refunds back to your employer, who will then give you your refund through their payroll. It’ll usually take your employer around 3-6 weeks to process your refund. This is a refund of your own contributions and doesn’t include tax relief or contributions from your employer.
You can also find out more about how your employer refunds you on our website: thepeoplespension.co.uk/refund.
If this hasn’t answered your concerns, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.
We hope this helps to give you some clarity and reassurance.
Many thanks
Rhiannon
The People’s Pension, provided by People’s Partnership
Great communication
Great communication.
Helped me go through the process step by step there and then on the phone. All done in 10minutes.
August 11, 2026
Knowledgeable answer
Good communication skills, Knowledgeable answer , details at hand and problem solved
August 6, 2026
The team was very helpful at all times
August 7, 2026
Helpful & knowledgeable
Helpful, knowledgeable and answered all my questions.
A very helpful lady
August 15, 2026
Direct, clear and quick
August 11, 2026
I have had no contact with you even…
I have had no contact with you even though paper wlrk been sent
August 15, 2026
Reply from People's Pension
Hello Alexander
We’re sorry your claim is taking longer than expected. We understand how important and time sensitive this can be. Delays can happen for reasons like missing paperwork, outdated account details, or third-party processing times.
If you email us at tellusmore@peoplespartnership.co.uk, we can check what’s causing the delay and move things forward. We aim to reply within 3 working days.
Thanks for your patience.
Kind regards,
Taliah
People’s Pension, provided by People’s Partnership
Services provide towards the pagreatyment. Great.
Services provide towards the payment.
August 15, 2026
I received an excellent customer…
I received an excellent customer service and a quick payment
August 8, 2026
Easy and clear to talk to
August 15, 2026
The service and staffwas very good
The service and the stuff was very nice and halp full
August 15, 2026
Pension money when needed most.
Getting the money was simple and easy to get it done online.
Did not give a five because I was taxed heavily. HMRC guided me to get in touch with People's pension to work the correct tax. Overall good experience.
August 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.