PerfumeBox Reviews 

9,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers had a great experience with this company. Consumers consistently praise the impressive selection of authentic fragrances, noting that the prices are extremely competitive compared to other major online retailers. People often mention the fast shipping turnaround and the secure packaging that keeps every delicate bottle completely safe during transit. However, some customers also noted issues with shipping delays, with a few experiencing extended transit times or packages not arriving on schedule. Reviewers expressed frustration when orders failed to reach their destinations properly, requiring additional effort to resolve tracking problems with carriers. A small number of buyers mentioned occasional communication hurdles when trying to sort out fulfillment discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great variety of authentic... See more

Delivery service

Reviewers share mixed opinions and divided feedback about the delivery service. Many customers report fast... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. Many customers... See more

Price

Clients share positive opinions on price, highlighting that the costs are very affordable and competitive... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with authentic fragrances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume... See more

Company replied

Rated 5 out of 5 stars

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every del... See more

Company replied

Rated 5 out of 5 stars

Beyond impressed! The quickest turnaround delivery plus I like the gesture of being recognized for my first order. Will def purchase again! All my scents were amazing. Greatly packaged too.

Company replied

Rated 5 out of 5 stars

I always love my checkout process from your service, how simple it is and how quickly I receive confirmation of my order and all the details provided for my order when completed. I just wish you had a... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(9,275)

991 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mancera

Fast shipping.

June 11, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Simone,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Perfume box has always been great to…

Perfume box has always been great to me. Never received any damaged fragrances and they all came in time. Thanks for everting Perfume Box

June 30, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Derek,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Never had problem wit themgood

Never had problem wit them

June 30, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Kenneth,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 3 out of 5 stars

The scent is nothing like the one it is…

The scent is nothing like the one it is trying to copy.

June 13, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi John,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

5 Star Company

Ordered from perfume box multiple times, never any issues and even on a pre-order the product ships on the listed available date. Thanks! This last order put me over 400 fragrances 🍻💪

June 29, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi HKvpsk,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Smooth buying experience

Smooth buying experience. Item arrived on time.

June 11, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi EW,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 3 out of 5 stars

Be patient with shipping

Selection and prices are top notch but their processing time takes too long. I really wish they could improve their shipping it’s currently taking 2 weeks+ to get delivery.

June 29, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Mario,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

My go to place to buy fragrances

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every delivery has been flawless. Extremely reliable and their fragrances are 100% legit.

June 29, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Jeff,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Great service all the perfume that I…

Great service all the perfume that I bought I love how they smell and they lost a long time

June 28, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Esau,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

The company the shipping the fragrance…

The company the shipping the fragrance just an amazing overall experience

June 11, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Justin,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 1 out of 5 stars

Never received my fragrance

Never received my fragrance. Im not sure what happened with the shipping but ever since the update i received via email stated that the package was delivered, I’ve been checking the mail room each and every day and have not seen anything. Shopify is claiming that the package was delivered on June 11th but never got anything so I ordered from a different store.

June 10, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Anon,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com.

Rated 5 out of 5 stars

Perfume box did great with my order

Perfume box did great with my order, I got the azul aloha bundles. Luckily, I bought the aloha and got azul for free because I didnt like azul but aloha was great and I appreciate you all being of your word and sending my free bottle

June 10, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Masters,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 2 out of 5 stars

Prices are higher than retail stores

Prices are higher than retail stores, I think my last purchase will be the last one made with them.

June 27, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Ashbel,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Great price

Great price

June 10, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Prev,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Everything was smooth and easy!!!!!

Everything was smooth and easy but best of all the prices were GREAT!!!!!

June 26, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Ramon,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars
PerfumeBox logo

Reply from PerfumeBox

Hi Keisha,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Good price 👍🏻

Great online product pricing. Delivery was fast. Received my fragrances in 3 days.

June 8, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Roland Heritage,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

The shipping was fast & my friend enjoy…

The shipping was fast & my friend enjoy his gift. Thank you.

June 8, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi DPatton,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Wonderful experience and fragrances…

Wonderful experience and fragrances smell very good

June 7, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Maurice,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 4 out of 5 stars

Somewhat challenging at first

Somewhat challenging at first, because of a different person, then corrected my information, then all followed well!
Now to await the fragrance that has history along with the name.

June 23, 2026
PerfumeBox logo

Reply from PerfumeBox

Hi David G Rod,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

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