Excellent customer service so friendly and helpful. David went over board to help us pick our favourite scent! We will be back x
Company replied
Location
Switch locationUnit 24b, Bridgewater Outlet Park, BT43 6UF BANBRIDGE, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
David in the Boulevard Banbridge shop was truly amazing. Attentive, knowledgeable and exceptionally customer focused. His bright smile to his conversation made my visit outstanding. He helped with my... See more
Company replied
I was served by an amazing young man who was so enthusiastic and had perfect communication skills. I was looking for Miss Dior and he explained that they dont stock it instore but he could order it an... See more
Company replied
Thanks to Olivia for all her help recently - didn’t know what I wanted and she spent a lot of time giving me great advice and ended up getting exactly what I needed. Great customer service which doesn... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 24b, Bridgewater Outlet Park, BT43 6UF, BANBRIDGE, Ireland
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Firstly the staff made us feel very…
Firstly the staff made us feel very welcome. Especially mentioning to us about the offer and being patient with us as we decided our perfumes. David & ilze made our experience much better. Really rate them! Thank you so much!
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
David was great help
David was great help. Got me sorted for my bridesmaids gifts for the morning of the wedding. So pleasant went over and beyond
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Top customer service
We had the best customer service ever. The staff was very helpful, went in there for one item, left the shop with 3.
Olivia, you’re in the wrong business. You should be a negotiator. For real. 😂
Happy to visit again.
August 11, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great experience today in your…
Great experience today in your Banbridge store, super friendly staff. Nothing was too much trouble, Cheryl was a wealth of knowledge. Would highly recommend this store and will definitely return.
August 11, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Banbridge store
Really happy with the service I got today from Olivia in the Banbridge store. Such a helpful friendly woman. People like her is the reason I always come back to the store for top up makes you feel so welcome.
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Banbridge The Boulevard
Friendly, polite and extremely helpful staff in the Banbridge store. Served by Olivia today and such a lovely, patient girl.
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great service in Banbridge today
Great service in Banbridge today, thanks for the help
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
bainbridge store
customer service was excellent, helped me choose new fragrence, very nice staff
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Olivia was fantastic great personality…
Olivia was fantastic great personality to have inshore in banbridge
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Superb experience in the Banbridge…
Superb experience in the Banbridge store- super knowledgable, professional and helpful staff and very happy with our purchase. Will definitely be back!
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great service
Called into the Banbridge store and was given great service by David on my Tom ford purchase. Recommended to call up here for some good deals
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great experience in the Banbridge store…
Great experience in the Banbridge store with David and Harriet they were more than happy to help and showed me all the latest scents and had great enthusiasm and energy will definitely be back soon .
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
David was very helpful in the banbridge…
David was very helpful in the banbridge store at helping us pick a scent for my husband
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great service and friendly staff
Great service and friendly staff, David and Zara were more than helpful in finding me the perfect gift
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Ilze was a great support and helped me…
Ilze was a great support and helped me choose a nice perfume
August 5, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you for your response and positive feedback!
The Perfume Shop Team
Staff really pleasant and helpful …
Staff really pleasant and helpful thay are all star 🌟
July 30, 2025
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Banbridge
Visited shop in banbridge and was served by ILZE. Very good experience. Would recommend to anyone who came here. Happy customer. Thank you very good will deffo come here again.
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Lovely experience in store
Dealt with David in store, he and Cheryl were both really helpful and got a great deal on 2 of my favourite perfumes which were on offer.
July 20, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Banbridge store was class
Banbridge store was class, perfect service. Really tailored and personal got exactly what I needed.
July 13, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.