Excellent customer service so friendly and helpful. David went over board to help us pick our favourite scent! We will be back x
Company replied
Location
Switch locationUnit 24b, Bridgewater Outlet Park, BT43 6UF BANBRIDGE, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
David in the Boulevard Banbridge shop was truly amazing. Attentive, knowledgeable and exceptionally customer focused. His bright smile to his conversation made my visit outstanding. He helped with my... See more
Company replied
I was served by an amazing young man who was so enthusiastic and had perfect communication skills. I was looking for Miss Dior and he explained that they dont stock it instore but he could order it an... See more
Company replied
Thanks to Olivia for all her help recently - didn’t know what I wanted and she spent a lot of time giving me great advice and ended up getting exactly what I needed. Great customer service which doesn... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 24b, Bridgewater Outlet Park, BT43 6UF, BANBRIDGE, Ireland
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Olivia for all her help…
Thanks to Olivia for all her help recently - didn’t know what I wanted and she spent a lot of time giving me great advice and ended up getting exactly what I needed. Great customer service which doesn’t always happen these days.
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Excellent shopping experience
The excellent service provided by friendly and helpful staff.
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you! We are so happy you shopped with us.
The Perfume Shop
Great service, very friendly
Went to the Banbridge store and the people there couldn’t have been more helpful. I was offered many samples and Olivia spent time helping me pick out a perfume for my wife. The Miss Dior is a must buy!
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Excellent customer service
Had my first visit into the Banbridge store last week and was very impressed with the customer service from the moment I entered the store. 2 ladies were working and both greeted me and my kids with smiles. There was absolutely no pressure to buy and the lady helping us was happy for us to take our time and helped us go through plenty of fragrances until we settled on one. My daughter was also very pleased that she had the same name as the lovely lady (Olivia)
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I had a lovely experience in the…
I had a lovely experience in the banbridge shop testing out which product was right for me with the amazing help from your staff member Olivia who took the time to let me try a lot of different brands and scents. I left the shop happy with my new purchase which I’m delighted with.
July 8, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Amazing service
Olivia went out of her way to help me, she is extremely friendly and helpful
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Just mate a visit to the store and was…
Just mate a visit to the store and was greeted by Olivia & David. Great held and knowledge and I came away with some great smells. I will definitely be back to the Banbridge store.
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you! We are so happy you shopped with us.
The Perfume Shop
Absolutely brilliant customer service
Absolutely brilliant customer service. I didn’t get the lady’s name but she had blonde, naturally curly hair and she was fantastic! So so helpful and really made me feel like a valued customer.
July 7, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Went in only for a look....
Just a wee shout out to Olivia in the Banbridge store today...I went in only for a wee look, no real intention to buy, but she was so helpful, knew her scents, happy to spritz on as many wee testers as I wanted, but wasn't overbearing or pushing a sale on me...as a result, I ended up buying a bottle! Thanks for all your help today.
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
I visited TPS in The Boulevard and was…
I visited TPS in The Boulevard and was kindly greeted by Olivia. I wasn’t sure what I was looking for, she went through a number of fragrances with me letting me test on card first then on skin with my favourites. She was kind and listened to my preferences and I end up finding a new fragrance. My experience was excellent and will be back again
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you for your review!
The Perfume Shop
Ilze Was incredibly helpful and patient…
Ilze Was incredibly helpful and patient with us today. Took the time to help us find the scents were were looking for. Decent deals as well.
June 22, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Today
Today, I was greeted with kindness and friendly smile. Olivia, from TPS Banbridge delivered exceptional customer service. I was not entirely sure what I wanted, but she worked with me and explained all on offer. She went the extra mile to ensure I was happy and we found the right fragrance for my skin type. I hope she gets the credit she deserves. Thanks Olivia!
Josh.
June 11, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Outstanding Service
In Banbridge Outlet today, got served by the wonderful Olivia.... extremely helpful and great patience... very kind at getting us lots of samples and I was very satisfied with my purchase
Ilze was also very helpful and kind at the till.
Great staff, I will be highly recommending to others.
May 14, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
TOP TIER WORKERS AT BANBRIDGE BOULEVARD
Wow, what fantastic customer service we received today, Dawn was knowledgeable and very helpful today whilst we made our purchase. She offered and registered our loyalty card, gave us little testers and the experience was 2nd to none! I would be proud to have Dawn on my sales force, her enthusiasm and passion was exceptional. Pay rise should be given for going over and beyond what you’d expect!
Banbridge boulevard
April 22, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hello,
We're thrilled to hear about your positive experience with Dawn! It sounds like she went above and beyond to make your purchase enjoyable. We're so glad you were impressed with her knowledge, helpfulness, and enthusiasm. We'll be sure to share your feedback with Dawn and the team.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Banbridge 251
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Wonderful Service
Was served by two very helpful ladies in the Banbridge store today. They were friendly, professional and very knowledgeable in helping me select a perfume.
Thanks for all the help!
February 28, 2025
Unprompted review
Reply from The Perfume Shop - Banbridge 251
Hello,
Thank you for your kind review! We're so happy to hear that you had a positive experience in our Banbridge store. We strive to provide our customers with excellent service and knowledgeable staff and we're delighted that you found our team helpful. We appreciate your feedback and hope you enjoy your new fragrance.
Best wishes,
Jasmyn
People in the shop was friendly and…
People in the shop was friendly and helpful and the perfume was delivered very quickly.
December 8, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.