The Perfume Shop - Blackpool 61 Reviews 

240
TrustScore 5 out of 5

4.9

Kiosks 3, 4 & 5, Hounds Hill Shopping Centre, Victoria St, FY1 4HY BLACKPOOL, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, offers and price. Tracey was great at advising which perfume to buy and helped set up membership to get future rewards and member prices. I purchased a gift set which was wrapped an... See more

Rated 5 out of 5 stars

We came here, to buy birthday and Christmas presents, We was served by magda, very polite,young Lady, She was very informative when asking her lots of questions, She wrapped the gifts up for us,... See more

Company replied

Rated 5 out of 5 stars

Tracey was beyond helpful, some of the best customer experience I’ve ever had. I came in really unsure about what it is I wanted and I left reassured and made a purchase. Excellent; will be back again... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Kiosks 3, 4 & 5, Hounds Hill Shopping Centre, Victoria St, FY1 4HY, BLACKPOOL, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(240)

35,754 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, offers and price. Tracey was great at advising which perfume to buy and helped set up membership to get future rewards and member prices. I purchased a gift set which was wrapped and a personalised ribbon added. Thank you so much Tracey.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Tracey was beyond helpful

Tracey was beyond helpful, some of the best customer experience I’ve ever had. I came in really unsure about what it is I wanted and I left reassured and made a purchase. Excellent; will be back again!

July 17, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Smell Beautiful and impress people!pressure at all

No pressure at all. I went away for while from the shop wearing a good blast of my chosen perfume. The compliments I got from people I bumped into on my travels complimenting my perfume aroma was enough to make me return to the shop and purchase the largest bottle!

July 6, 2026
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had an amazing experience today

Had an amazing experience today, super helpful, great ideas and suggestions! Loved the personalised wrapping nice touch! I’ll be back with my new loyalty card! Thank you x

July 13, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service.

Served by Tracy, great customer service very friendly and helpful. Go to perfume shop.

July 12, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Magda & Layla were fab

Magda & Layla were fab ! Excellent customer service and very knowledgeable! Also great team players with each other :)

July 11, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great value and easy to order

Great value and easy to order. Speedy delivery. Will continue to use the company.
.

July 3, 2026
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We came here for birthday presents

We came here, to buy birthday and Christmas presents,
We was served by magda, very polite,young Lady,
She was very informative when asking her lots of questions,
She wrapped the gifts up for us, very beautifully wrapped,
What a lovely shopping experience, by a lovely assistant, definitely come again.

July 5, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nafisa was lovely and very helpful

Nafisa was lovely and very helpful

July 4, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tracey was great in helping me find the…

Tracey was great in helping me find the perfect gift and lovely personal wrapping

July 3, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Polite Polite Lovely manners from Donna…

Polite Polite Lovely manners from Donna ,will be back 😀😃😄😁

June 26, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Dealt with Donna today

Dealt with Donna today, she’s absolutely fantastic at her job, massive ray off sunshine, what a great woman thanks Donna

June 26, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely, friendly, helpful staff.

My husband took me to The Perfume Shop as a treat for my birthday. The lady that served us, Lizzy, was extremely helpful by advising of new perfumes, as well as helping with the perfume I went in for. I hadn’t heard of the VIP Rewards programme, so she helped set me up as a VIP customer. My husband bought me 2 perfumes, the one I went for & another one. We chatted about the fact it was my birthday that day & she gave me some samples to try too. She couldn’t have been more helpful & we appreciated her help.

June 17, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My visit to the Houndshill branch

My visit to the Houndshill branch was a refreshing experience.
Unfortunately I was a single day late for the Father’s Day discount but the perfumer Angela was so knowledgeable and helpful that it softened the blow of the costly Chanel I wanted!.
Far from being pushy, she guided me through the differences between the strengths and types, teaching me quite a few things I never knew.
She took the time to educate me on a few things (as others had obviously misinformed me about fragrance previously) and she relayed her many years of experiences to me in a way which had significant relevance to me personally without being condescending and ultimately resulted in me making a £215 purchase using her advice as to why it was the right one for me and I had no regrets in making such an expensive purchase.
Give this lady a bonus or a day off or something!!
Very impressed and I sincerely hope both herself and upper management get to read this review and reward her accordingly.
Five stars and a Smiley face from me all the way. ⭐️⭐️⭐️⭐️⭐️🤩

June 22, 2026
Unprompted review
The Perfume Shop - Blackpool 61 logo

Reply from The Perfume Shop - Blackpool 61

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look