The Perfume Shop - Bluewater 59 Reviews 

248
TrustScore 5 out of 5

5.0

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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Rated 5 out of 5 stars

Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool,... See more

Rated 5 out of 5 stars

Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again Perf... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at The Perfume Shop in Bluewater, thanks to Siobhan. From the moment we walked in, she was incredibly friendly, knowledgeable, and couldn’t have been more helpful. Sh... See more

Company replied

Rated 5 out of 5 stars

Kelly at the Bluewater store very kindly helped us select out our his and hers fragrance's for our wedding day. Great advice given and we received their wedding bundle bag with a personalised ribbon w... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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5.0

All reviews

(248)

36,335 reviews in the last 12 months

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Rated 5 out of 5 stars

Myself and my 7 years old son visited…

Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool, in fact after we left the shop, my son said I wish we can tip Mia for her exceptional customer service. Thanks Mia and the entire team.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Bluewater

Bluewater - Siobhan was excellent today helped me with choosing the right perfume and made it look brilliant, perfect gift wrapping skills and great to deal with.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, our server was siobhan and i came in for a fragrance and left with a totally different one, which was better than what i originally wanted! Amazing service and so kind will be returning for more fragrances !!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at The…

I had a fantastic experience at The Perfume Shop in Bluewater, thanks to Siobhan. From the moment we walked in, she was incredibly friendly, knowledgeable, and couldn’t have been more helpful.

She took the time to help us find the perfect perfume for my daughter, offering great recommendations without making us feel rushed or pressured. She also helped us apply a Blue Light discount, which was really appreciated and made the whole experience even better.

Excellent customer service is hard to come by these days, but Siobhan went above and beyond. She’s a real credit to The Perfume Shop, and we’ll definitely be returning. Thank you again!

July 28, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service Siobhan at bluewater…

Amazing service Siobhan at bluewater was absolutely fantastic very welcoming and friendly and had all the right answers

July 28, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very professional sales assistants all…

Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again
Perfect warm welcome.
Blue water store.

July 28, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Quick delivery

Quick delivery
Good communication
Easy to use app

July 16, 2026
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

cathy at the bluewater store was so…

cathy at the bluewater store was so helpful! a real credit to the team

July 26, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kelly at the Bluewater store very…

Kelly at the Bluewater store very kindly helped us select out our his and hers fragrance's for our wedding day. Great advice given and we received their wedding bundle bag with a personalised ribbon with our wedding date. Great experience, thanks so much!!

July 25, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Elizabeth is exceptionally good in…

Elizabeth is exceptionally good in marketing the product. A very good sales woman. Well appreciated for your honest expert opinion on fragrance. She convinced me to buy more than I budgeted for. Well done.

July 21, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great Service excellent staff

As a member of the fragrance shop for several years I recently received terrible service after they wanted to breach my GDPR rights. I told them to stuff my membership and changed to the Perfume shop. I visited Dartford Bluewater store and was given exceptional service from Barbara. Treating your customers right is the foundation of a good business.

July 20, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best customer service ever!

Elizabeth from Bluewater was absolutely amazing, she made our shopping experience so much easier and joyful.
She made sure that we got what we were looking for!
Best service I’ve received in a very long time, couldn’t recommend her enough!

July 16, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Barbara was an amazing sales associate

Barbara was an amazing sales associate. She really looked after me in the Bluewater store. I will be returning because of her. Her energy is so warm and polite

July 15, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

all the staff were amazing

all the staff were amazing, they new what they were talking about, they were helpful. We were served by a wonderful black lady (sorry didnt get her name) they continued to walk around blue water before we decided, she didnt apply any pressure just her knowledge and skill. she was not there when we went back so we were served by BARBARA she was fantastic. really good offers on and support to make the best choices

July 11, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I went to the bluewater store today

I went to the bluewater store today and was served by siobhan (Dj Ladybug) . She is an amazing member of staff and she was very polite and helpful, she was like a ray of sunshine to my day and there was another young lady helping her I didn’t catch her name. I definitely will be returning to the bluewater store.

July 10, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We shopped at Bluewater The Perfume…

We shopped at Bluewater The Perfume Shop. The salesperson, Barbara, was incredibly helpful. We got what we wanted at a very attractive price, and it was all thanks to her. Thank you.

July 4, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Outstanding Performance

Went to Bluewater to get some perfume this week and Barbara was so helpful spent a lot of time letting me smell all the new perfumes I was interested in very greatful for all her help she was extra helpful as I have a disability in a wheelchair she was extra Helpful with the perfumes up high and behind the counter

July 2, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you barbara for all of her…

Thank you barbara for all of her amazing help, she chose perfect fragrances for me and my wife!

July 6, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best experience with BARBARA!

Best experience with BARBARA!! I went to the store to purchase some gifts for my husbands birthday. I work in retail myself and it was such a pleasure to be helped by Barbara. She was friendly, polite and extremely helpful. She was extremely knowledgeable about the aftershaves and her attitude for me was outstanding. Nothing was too much trouble for her and it was very clear she is not only good at her job but enjoys it and helping customers which I find to be rare. She is an asset to the store and the company. I will definitely use this store again and hope to see Barbara for more outstanding service.

July 1, 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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