The most help sales assistant, Liz helped me pick a perfume for my mother in law which was a bit hard for me as she only likes certain smells. I explained the type of perfumes she currently wears bu... See more
Company replied
Location
Switch locationUnit 2, 317 The Esplanade, The Strand Shopping Centre, L20 4SP BOOTLE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from Michelle.Wow !!! She literally knows everything about perfume, Michelle helped me pick a perfect gift for my friend and wrapped it so beautifully. I'm definitely goin... See more
Company replied
Always my go to shop. I would never use any other perfume outlet. The girls are always helpful especially Paula who let's me know the best offers & new products. Tom Ford prezzie wrapped & sorted. Tha... See more
Company replied
Very helpful staff, nothing too much trouble, would shop at this Perfume store again, was very pleased with my purchase Gucci Flora, new to me but with the help of Paula I was delighted, birthday pres... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 2, 317 The Esplanade, The Strand Shopping Centre, L20 4SP, BOOTLE, United Kingdom
4.8
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Liz is very professional and friendly
Liz is very professional and friendly. I was unsure of my choices but she was very patient and helped me out . 🥰
March 14, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Went in the shop today to get a Mother's Day gift with not a clue what to get. Was served by a lovely member of Staff Liz who chose the perfect perfume for my mum. Great service and nothing was too much for her to deal with my indecisiveness, really went out of her way. Thank you Liz.
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I always have a pleasant experience at…
I always have a pleasant experience at this shop and today was no different. The girls are amazing, knowledgeable and nothing is too much trouble! Thank you ❤️ xxx
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service today
Great service today buying mother’s day gift, the hamper made up was perfect. thanks again
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Customer service
Amazing Customer service from Liz and Michelle today.
Sorted my vip card issues out and helped with choosing the best value for money perfume set.
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The most help sales assistant
The most help sales assistant, Liz helped me pick a perfume for my mother in law which was a bit hard for me as she only likes certain smells. I explained the type of perfumes she currently wears but I wanted to introduce her to something new. Liz certainly knows her scents and recommended scents that were similar to what she wear but with a hint of something new to it.
Liz was patient with me while I decided which one and even offered to gift wrap it for which was a nice touch - Thanks Liz she loved it.
March 7, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful customer service
March 1, 2026
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely experience this week visiting…
Lovely experience this week visiting the girls as always, help me out with all my gifts for family and myself.
My go to la vie est belle I bought so happy!!
March 4, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff
Very helpful staff, nothing too much trouble, would shop at this Perfume store again, was very pleased with my purchase Gucci Flora, new to me but with the help of Paula I was delighted, birthday present for sister.
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First class service
First class service
Very helpful
Lovely staff especially Paula
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best shop!
Thank you so much to Liz and Michelle for helping me pick the right perfume today. I will definitely be back soon.
March 7, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always my go to shop
Always my go to shop. I would never use any other perfume outlet. The girls are always helpful especially Paula who let's me know the best offers & new products. Tom Ford prezzie wrapped & sorted. Thank you girls. See you soon 😊
March 7, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Liz
Excellent service from Liz. Very helpful and friendly.
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you so much
Thank you so much to Liz, Leanne & Paula today, So helpful to me finding the perfect gift for my mum in law, will be back soon!
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service today by liz & Leanne so…
Great service today by liz & Leanne so helpful
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fabulous customer service
I took my son to the store this morning as it was his birthday and he wanted to treat himself with his birthday money Liz was absolutely brilliant with him nothing was to much trouble thank you so much for all your help
February 16, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Michelle was she was absolutely amazing. I’ve always shopped online for actually visiting the store today with amazing experience with Michelle Was amazing will definitely be go back there again and recommend. Thank you
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Shop there every year
Shop there every year , local and nice helpful staff
November 17, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.