The most help sales assistant, Liz helped me pick a perfume for my mother in law which was a bit hard for me as she only likes certain smells. I explained the type of perfumes she currently wears bu... See more
Company replied
Location
Switch locationUnit 2, 317 The Esplanade, The Strand Shopping Centre, L20 4SP BOOTLE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from Michelle.Wow !!! She literally knows everything about perfume, Michelle helped me pick a perfect gift for my friend and wrapped it so beautifully. I'm definitely goin... See more
Company replied
Always my go to shop. I would never use any other perfume outlet. The girls are always helpful especially Paula who let's me know the best offers & new products. Tom Ford prezzie wrapped & sorted. Tha... See more
Company replied
Very helpful staff, nothing too much trouble, would shop at this Perfume store again, was very pleased with my purchase Gucci Flora, new to me but with the help of Paula I was delighted, birthday pres... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 2, 317 The Esplanade, The Strand Shopping Centre, L20 4SP, BOOTLE, United Kingdom
4.8
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
went in to purchase some christmas…
went in to purchase some christmas presents and got a great discount.
October 24, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Great staff…
I was unsure what I wanted but Leanne was very friendly and spent time with me discussing different options. I didn’t feel pressured even tho the shop was a bit busy.
October 24, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Staff were very attentive and helped me…
Staff were very attentive and helped me find the perfect fragrance. Store was welcoming
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Awesome shop and staff
The products you sell are absolutely fantastic they smell lovely and make you feel great.the delivery service royal mail is not great at all.the staff in the perfume shop are kind caring and helpful and definitely no what there are talking about.Thank you so much
September 26, 2025
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Good service
Brilliant service wasn’t sure which perfume to get for my granddaughter Leanne helped me so much asked what smells my granddaughter liked & showed me best choices for her birthday lots lovely smells I ended up treating myself as well lovely service will definitely recommend to friends & family will be visiting bootle store again
September 26, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Excellent customer service
Excellent customer service from Michelle.Wow !!! She literally knows everything about perfume, Michelle helped me pick a perfect gift for my friend and wrapped it so beautifully. I'm definitely going to revisit and would highly recommend The Bootle Strand Store.
September 27, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Fantastic customers service
Fantastic customers service
Girls went above and beyond
Will definitely be returning back to the Bootle Store
September 26, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Good customer service
I was looking for a friend wasn't sure what to pick. Michelle was very helpful ask what sort of smells do they like. Michelle gave me some perfume smells before I picked the right one.i got a free min sample bottle as well.I went the bootle strand shopping centre liverpool.
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Fantastic customer service
Fantastic customer service, the ladies are always very helpful in Bootle Strand and they look after you 🙂
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Wonderful service today from the girls
Wonderful service today from the girls. Always so helpful & welcoming.
July 14, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Reply from The Perfume Shop - Bootle 108
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I had a lovely experience with Hannah…
I had a lovely experience with Hannah today. Thank you Hannah for your help xx
May 30, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Great experience as always
Great experience as always.
All so helpful and attentive! My go to place for perfume and aftershaves.
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Excellent service
I went in to purchase viktor and rolfes spice bomb I was served by vicky she was very knowledgeable about all the aftershaves and let me try quite a few similar ones I was very happy with my purchase and received some samples, all the staff were friendly and helpful would definitely return
March 3, 2025
Unprompted review
Reply from The Perfume Shop - Bootle 108
Hello,
Thank you for your kind review! We're thrilled to hear you had such a positive experience with our team. It's wonderful to know that you found Vicky knowledgeable and helpful and that she was able to guide you to the perfect fragrance. We strive to provide our customers with a welcoming and informative experience, and we're glad you enjoyed your purchase and the samples. We appreciate your feedback and look forward to welcoming you back soon.
Best wishes,
Jasmyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.