The Perfume Shop - Braehead 66 Reviews 

1,292
TrustScore 5 out of 5

5.0

160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS GLASGOW, GB


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Rated 5 out of 5 stars

On entering the establishment I was met with a smiling 😊 assistant who was extremely pleasant, very polite and helpful. I was looking to purchase a perfume for my wife but didn’t know exactly what... See more

Company replied

Rated 5 out of 5 stars

Today at the perfume shop I was greeted by Ling who was very pleasant. The aftershave I bought was cheaper than any other stores. I was pleasantly surprised. Ling helped me set up an account so I can... See more

Company replied

Rated 5 out of 5 stars

Ling & Zoe were amazing today so professional and kind too! Sorted my granny’s birthday present beautifully they are a credit to the store :) thanks so much guys! X

Company replied

Rated 5 out of 5 stars

Came into the Braehead store today and Ling came up to us straight away to help us. She was happy to show us multiple scents and when explaining what we wanted she showed us the best options. Very kin... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS, GLASGOW, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,292)

35,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Ling served us in Braehead shopping…

Ling served us in Braehead shopping center. She was fantastic and recommended some really nice fragrances. I'd definitely come back and look for her services next time.

July 11, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was very helpful in finding a…

Ling was very helpful in finding a perfume within my budget that is popular and nice.

July 9, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Received the order both bottles were…

Received the order both bottles were broken.first my order was sent somewhere else then got it after 2 days and damaged.

July 3, 2026
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello Samira,

Thank you for taking the time to leave your review. I am sincerely sorry to hear that your order arrived damaged and completely understand how disappointing this must have been.

Having looked into your order, I can see that the parcel was unfortunately damaged whilst in transit with Royal Mail, which is why it was delivered to you in a damaged parcel bag. Please accept my sincere apologies for the inconvenience this has caused.

I can also see that our Customer Services team is currently awaiting your response so that they can continue assisting you and provide a resolution as quickly as possible. Once we receive your reply, we will be happy to progress your case further.

Thank you for your patience and understanding, and once again, I am very sorry for your experience.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great experience choosing an…

Had a great experience choosing an aftershave for a birthday with the wrapping. Ling was very helpful and clear with all the information and choosing the right one

July 7, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane was really helpful when picking…

Jane was really helpful when picking out our wedding fragrances!

July 6, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a fantastic Shopping Experience…

Had a fantastic Shopping Experience with Ling in the Braehead branch . she was so helpful in organising my order & as it was not in stock was delivered to my door .

June 23, 2026
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling made my experience wonderful…

Ling made my experience wonderful today, very helpful!!

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane provided great customer service

Jane provided great customer service. Very friendly and helpful, thanks again!

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Absolutely wonderful customer service

Absolutely wonderful customer service! Ling at the shop was exceptional—she explained everything in detail, took the time to understand what we were looking for, and helped us choose the right perfume . She was knowledgeable, patient, and genuinely went above and beyond to make sure we had a great experience. Highly recommend this shop, especially if you’re lucky enough to be assisted by Ling!

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was amazing

Ling was amazing, great customer service

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane was very helpful and knowledgeable.

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Unbelievable customer service from…

Unbelievable customer service from Ling! Great experience

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane was excellent and very helpful in…

Jane was excellent and very helpful in picking perfume for my wife

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank so much to Ling

Thank so much to Ling who helped me with a gift for my husbands birthday the customer service was excellent

July 5, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was absolutely amazing and was so…

Ling was absolutely amazing and was so feiendly and energetic, give this good women a promotion

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was very helpful and my gift…

Ling was very helpful and my gift looked beautiful. Thank you

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly, happy to get served.

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I popped into the Braehead branch and…

I popped into the Braehead branch and Ling was really helpful in helping me choose an aftershave for my dads birthday. She also wrapped the gift and personlised a ribbon which was a lovely touch.

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane was very efficient and on the ball

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful today by ling very good…

Very helpful today by ling very good communication by her and very kind and helpful

July 4, 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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