Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
250 reviews
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Been in the store today
Been in the store today, had a great experience ! Kelly was really attentive, and helped a lot in purchasing a perfume for my aunties bday!
Thank you so much, Kelly!
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Kelly was beyond helpful
Kelly was beyond helpful. Came in clueless for a gift and she was so patient. Within 10 minutes I managed to get the perfect gift. Amazing! Thank you Kelly.
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Very good expérience and very helpfull…
Very good expérience and very helpfull staff membr Kyan
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
kyan was very helpful…
kyan was very helpful and had lovely customer service with us today he was patience and gave us great advice
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Really helpful!
Really helpful with selecting a fragrance today and getting me the best deal!! Thank you Kelly and Kyan!
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Kyan- excellent service
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Thank you so much for your review!
The Perfume Shop.
Kelly served me today
Kelly served me today, I was looking for a gift for my sister in law. She was so so helpful, and very welcoming. I will definitely be back with her help & expertise next time!
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Helpfulness
Jo, was very helpful and polite. Didn’t stress me out about buying . Took her time in making sure I had the right perfume for me.
Thank you Jo x
June 30, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Friendly and helpful staff easy to…
Friendly and helpful staff easy to order item not in store
June 18, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Sam was very helpful and very…
Sam was very helpful and very professional explaining everything to do with the new initiative. Thank you Sam!
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
See Amber in store and she helped me…
See Amber in store and she helped me out couldn’t remover what one I wanted but she knew right away perfect
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Rachael was so lovley and helpful with…
Rachael was so lovley and helpful with my purchase I will definetly come back again!!!
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Amazing aetvice
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there recommendations.
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
What a great experience
What a great experience, wonderful service, and friendly staff, Sam and amber where very knowledgable, and very helpful, 🙌🏻
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Served By Sam
Served By Sam
Brilliant customer service
Very pleasant guy
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Sam was very helpful today
Sam was very helpful today, got us some good deals.
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
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