Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
249 reviews
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Rachel is the best quality service…
Rachel is the best quality service nearly spent all my monthly wages in here!! Brilliant
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Andrea was very helpful advising on the…
Andrea was very helpful advising on the best aftershave to go for and which deals were currently on.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Absolutely fantastic customer service
Absolutely fantastic customer service, nothing was to much trouble for the staff, kyan was fantastic and very knowledgeable
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Kelli gave great customer service was…
Kelli gave great customer service was very attentive and helpful would highly recommend coming to see kelli for any help needed in this store
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Kyan was fantastic
Kyan was fantastic, vast knowledge about the latest release products and could advise what was best for my teenage sons! Would always purchase from the perfume shop. Recommend
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
We appreciate your review and are so glad to hear that you had such a positive experience in our store. We are grateful for your recommendation!
Sincerely,
Jasmyn
Amazing experience
Amazing experience, really good service. Kyan was very helpful.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Kyan was very helpful today in store…
Kyan was very helpful today in store and very informative
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
Kyam was very helpful, great discounts too. Thank you.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Andria was lovely
Andria was lovely, Andria really helped us out when buying stuff and gave us a good offer brilliant lady !!!
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Brilliant service in store
Brilliant service in store. Our server Kellie was brilliant!
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
Great customer service!
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
went into braintree today and was…
went into braintree today and was served by Sam , excellent customer service
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Served by Sam today
Served by Sam today , awesome customer service 😁
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Helen provided good customer service
Helen provided good customer service
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Helen was very helpful finding the…
Helen was very helpful finding the right fragrance for my teenage daughter
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Loved the experience by the staff
Loved the experience by the staff! Helen was lovely, very patient and helpful. Helped us choose the right perfume for mum’s birthday 🎁
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Sam was absolutely amazing
Sam was absolutely amazing! Great customer service :-)
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
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