Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
249 reviews
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I buy in brain tree center,Rachel was…
I buy in brain tree center,Rachel was very helpful .and I buyed Roberto cavali perfum
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel was extremely patient and…
Rachel was extremely patient and helpful.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Excellent customer service by Rachel
Excellent customer service by Rachel. Very happy with my purchase
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
In the shop today and Jo was a great…
In the shop today and Jo was a great help for us. Would highly recommend and also got a free gift with our purchase with rewards card.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
really helpful
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
I was served by Sam
I was served by Sam. He made the experience quick and easy and both me and my partner came away with a perfume we liked in the space of 10 mins. Thank you Sam
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel is so helpful
Rachel is so helpful! Knowledgeable and friendly! Super easy and successful shop! Very happy with my purchases x
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel was outstanding!!
Rachel was outstanding!!! She helped me and my partner to choose a new aftershave & and perfume for us. We asked loads of questions and without pausing or having to ask someone else she had the answers. She was polite and brilliant.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
We're happy to hear that you and your partner had such a positive experience! It's great to know that our team member was so helpful in choosing your new fragrances. We appreciate your feedback.
Sincerely,
Jasmyn
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Jo great service
Jo, was very helpful and successfully found the perfume I was looking for. Thank you, great service
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel was very helpful and any…
Rachel was very helpful and any questions we had were answered very quickly
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel was very helpful and very…
Rachel was very helpful and very understanding and incredibly professional , found the perfect aftershave.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Amazing service!
Amazing service!! Jo was very helpful at helping me choose the right scent
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Andrea- amazing services
Andrea- amazing services, quick and simple. Should be the sales lady of the year.
5 stars all around
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Thanks to Rachel I got a great gift for…
Thanks to Rachel I got a great gift for my girlfriend for her Birthday very helpful.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
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