Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
249 reviews
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Sam was very helpful and professional
Sam was very helpful and professional. Will be returning in the future
November 25, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Absolutely great service Instore at…
Absolutely great service Instore at Braintree they gentleman that served us was great very polite and knowledgeable
November 19, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Great personal service
From start to finish I received excellent service. My assistant found the perfume I aanted, ordered it as it was not in stock and I had it posted to the store. When I went to get it she gift wrapped it for me .Perfect.
November 15, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Jo and Rachel were wonderful and so helpful
Went into the shop today with my dad to get some perfume for my mum. We were served by Jo and Rachel and they were both wonderful. Considering we’re 2 guys who don’t really have a clue what we were looking at they were incredibly helpful and went above and beyond.
Thanks again
November 16, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Sam at the Braintree Freeport’s store…
Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who will be returning. Thank you
November 15, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing staff at Braintree freeport
I didn't catch the lady's name but she was super helpful in the Braintree freeport branch. She offered to go into the storage and pick up some Xmas gift sets that weren't in the store yet . Thanks so much ✨️💖
November 8, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Went to buy aftershave for a present
Went to buy aftershave for a present, the guy serving couldn't of been more helpful, really knew his fragrances, will definitely go back.
July 21, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Perfume deliver
I ordered a perfume for my husband's birthday present and I wanted it posted at home. It has arrived on time and with no damages. It is a free service. I think it was nice.
September 30, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Fast
Didn't want to pay for next day delivery so did standard, they were very quick at dispatching my item and it arrived in 2 days so very happy. Great item, great service, thank you.
August 28, 2025
Reply from The Perfume Shop - Braintree 144
Hello,
We're happy to hear that you received your item quickly with standard delivery! We appreciate your positive feedback regarding our service and the item you purchased. Thank you!
Kind regards,
Jasmyn
The Perfume Shop
Ask for Andria!
Andria was very helpful in helping me select some men's fragrance options. Ask for her by name! 👍🏻🌟🌟🌟🌟🌟
August 29, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Amber was really helpful will come again
August 24, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Kyan done a great job helping me check…
Kyan done a great job helping me check different aftershaves for my wedding.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Rachel helped to recommend excellent…
Rachel helped to recommend excellent perfumes
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Was very good service i had today from…
Was very good service i had today from JO, would reccomened
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Spoke with Helen today in store
Spoke with Helen today in store. Helen was so helpful and patient whilst I tested a number of aftershaves. Excellent service!
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Helen was so helpful!
Helen was so helpful! Was so patient with our indecisiveness on scents. Promoted lots of deals and discounts and answered all our questions :)
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Came today to find a new fragrance
Came today to find a new fragrance , Helen was really helpful and suggested few of them. Overall perfect experience.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Helpful, Patient
Helpful, cheerful staff - especially Jo who patiently let us smell everything!
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
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