Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
249 reviews
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Rachel
Rachel, is very helpful has helped me most times I’ve visited without an issue! Very friendly and knows her stuff!
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Rachel was amazing has great customer…
Rachel was amazing has great customer sevjces skills would strongly suggest popping in to see her
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Rachel was amazing
Rachel was amazing, very patient in helping me pick a new perfume! 10/10 service! Thankyou
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I am happy with your service
I am happy with your service
Thank you
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Very well priced arfter shave
Very well priced arfter shave, polite and helpful workers and a good overall shop
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Rachel was very polite and made me feel…
Rachel was very polite and made me feel very welcome
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
amazing help with choosing the…
amazing help with choosing the fragrance and very patient. helen was very helpful
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hey,
Thanks for your review! We appreciate you.
The Perfume Shop
Excellent service from Helen today
Excellent service from Helen today, didn’t have what I wanted in stock but sorted a home delivery for me completely hassle free!
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your feedback. I am so glad to hear you received 5* service from Helen in our Braintree store. It's lovely to hear and thank you for choosing us to shop with. We appreciate you.
The Perfume Shop
Helpful and friendly staff and good…
Helpful and friendly staff and good deals on perfume. Helen was very knowledgeable and helpful.
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Lovely service by Sindy
Lovely service by Sindy, finished with the perfect gift wrap.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Great shopping experience
Great shopping experience. Sindy was very helpful.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Very lovely customer service would come…
Very lovely customer service would come and shop again Sindy was very helpful.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Jo was really kind and helped us choose…
Jo was really kind and helped us choose the smell we liked !!
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Sindy served me and was ever so helpful…
Sindy served me and was ever so helpful with helping me pick out the exact smell I needed. Great service
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Popped into the perfume shop at…
Popped into the perfume shop at Freeport Braintree. Staff Kelly and Amber were very helpful. Found a new perfume (to me) which I love. Will visit again.
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Kellie was extremely helpful and…
Kellie was extremely helpful and patient when helping me decide which fragrance to choose, thank you for all the help!
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Super customer service experience
Super customer service experience. Kellie got me spending more. I got what I needed and more. Fabulous experience
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Kellie was fabulously
Kellie was fabulously. She is patient and kind and helped us with our purchases.
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was very helpful
Amber was very helpful. Amazing service, will be visiting again!
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Was very quick Service
Was very quick Service, Amber was very professional and helpful with her service, especially with it being my first time coming into the store, will certainly be back!
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
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