Recieved excellent customer service from Nashad. I was looking for a fragrance previously purchased however forgot the name and by verbal description she found the scent. She was friendly, helpful an... See more
Company replied
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
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Recieved excellent customer service from Nashad. I was looking for a fragrance previously purchased however forgot the name and by verbal description she found the scent. She was friendly, helpful an... See more
Company replied
Amazing customer service the store manager is amazing and gave us the discounts and a lady paula did us the wrapping we got 2 perfumes for an amazing price and got many samples for free and gifts for... See more
Company replied
Myself and my Fiancé were shopping for our wedding scents, we had another shop in mind but when Ali showed us the ranges of fragrances and was so patient with us we felult comfortable spending our mon... See more
Company replied
I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, United Kingdom
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Ruby was amazing! So professional and attentive, she went out her way for me and my friend. Ruby never got annoyed at our requests. I feel like she went above and beyond for me. I appreciate her so much. Amazing staff!!
Plus the manager was sooo bubbly and smiley! Made me feel very welcomed!
I’ll definitely be back !

Reply from The Perfume Shop - Bromley 7

Reply from The Perfume Shop - Bromley 7
Amazing service today in Bromley by Harvey and Jodie and was friendly and helpful and showed us the personalised ribbon for gift wrapping which was great!

Reply from The Perfume Shop - Bromley 7
Had the best experience with Harvey in the Bromley store so helpful and polite very knowledgeable and even gift wrapped our gifts thank you

Reply from The Perfume Shop - Bromley 7
I was served by Harvey today and he brings a new meaning to Customer Service. Welcomed with a smile, Harvey informed me of the deals in store today and gave a polite offering of assistance, should I need it. His attention to detail and knowledge of fragrances is impressive and the humour that he brings to the workplace makes for a better experience.
Harvey is an absolute credit to the company and should be commended for his work ethic. He is a great sales person and made my shopping experience today a joyful one.

Reply from The Perfume Shop - Bromley 7
Fast delivery, when chose free delivery, will definitely order again, very pleased with my purchase 🙂

Reply from The Perfume Shop - Bromley 7
I visited store yesterday with my husband for his birthday 🎁 The service provided by everyone was excellent 👌🏾 Would like to give a big shout out to Kemi 💕 What an asset to the store you are. My husband was so happy with your service and his final choice and that makes me happy 😊

Reply from The Perfume Shop - Bromley 7
Great customer service from Kemi at the Bromley branch. First class professionalism in dealing with my purchase.

Reply from The Perfume Shop - Bromley 7
The perfume shop in the glades Bromley the sales staff KEMI and PAULA went above and beyond to get a perfume which my wife adores as her previous perfumes have been discontinued ,but they tried all different ones that had similar smell to no avail then came up with mark jacobs intense which was perfect for her and she loves it thanks very much for all your help

Reply from The Perfume Shop - Bromley 7
I was served today by Harvey with my mum in Bromley. Harvey was so lovely helping me find a new aftershave. His customer experience and attentiveness made the purchase a wonderful experience. Thank you Harvey!!!

Reply from The Perfume Shop - Bromley 7
Kemi best customer service ever so helpful and friendly will definitely tell be coming back to this store

Reply from The Perfume Shop - Bromley 7
I had a really great experience at The Perfume Shop. The manager took his time to listen carefully to what I was looking for and really understood the kind of scent I wanted. He was patient, friendly, and knowledgeable, recommending a few options that matched my preferences perfectly — including one of his own favourites, which turned out to be an amazing suggestion! Excellent customer service and a genuinely pleasant shopping experience. I’ll definitely be coming back.

Reply from The Perfume Shop - Bromley 7
Went to the shop to find a specific perfume and unfortunately it was not in stock luckily kemi helped me and even managed to let me order it to be collected by when due . She was amazing help really kind and polite and definitely helped me alot as i have been struggling o find this perfume

Reply from The Perfume Shop - Bromley 7
Bought a gift from the Bromley store yesterday, recommended by Kemi, a Sales Assistant, who was very friendly and supportive. I think it's the best customer service I've had when buying a perfume!

Reply from The Perfume Shop - Bromley 7
Natasha was amazing, she really listened to what I was looking for and found me the perfect scent! Will definitely be back for more!

Reply from The Perfume Shop - Bromley 7
Jack at the Bromley branch was extremely helpful. He assisted me in helping me find a fragrance gift set for my partners birthday. Amazing service 10/10 would highly recommend 👍

Reply from The Perfume Shop - Bromley 7
Very efficient. Harvey was extremely helpful and very friendly

Reply from The Perfume Shop - Bromley 7
Great experience at the Bromley Perfume shop in the glades. Natasha was really helpful and helped me find an aftershave that met my requirements. 10 out of 10.

Reply from The Perfume Shop - Bromley 7
Went to the perfume shop in Bromley and the man that served me was very helpful and I would definitely go back if I needed to buy another gift. I had just been in another perfume shop in Bromley who were not helpful at all.

Reply from The Perfume Shop - Bromley 7
Was served today by Harvey at Bromley store. What a pleasant bubbly young man and very respectful. I was very pleased with my purchase as one of my favourites GPG classique was in stock.

Reply from The Perfume Shop - Bromley 7
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