Myself and my Fiancé were shopping for our wedding scents, we had another shop in mind but when Ali showed us the ranges of fragrances and was so patient with us we felult comfortable spending our mon... See more
Location
Switch locationUnit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
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See what reviewers are saying
I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... See more
Company replied
Harvey one of the staff,he helped us alot to find a gift for my husband ,suitable perfume that my husband would like 🥰🥰 for his birthday ,with his (harvey)enthusiasm and full of energy,definitely w... See more
Company replied
Everytime I walk in, im graced with a joyous hello and if I’d need any help. Today Natasha, treated me with respect, kindness, convo, laughter and more, helping me find and purchase the best fragran... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, United Kingdom
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Great experience in the shop in the…
Great experience in the shop in the Glades! Staff were incredibly helpful! I will definitely be buying more presents from there in the future.

Reply from The Perfume Shop - Bromley 7
What an incredible experience I had…
What an incredible experience I had with Natasha! She was so professional and efficient whilst refilling my perfume!
Her smile and professionalism is to be commended! She surely deserves a promotion! Thank you again Natasha for your availability and being so pleasant.

Reply from The Perfume Shop - Bromley 7
Good customer service
I visited one shop that sells perfume and the lady wasn’t friendly so I moved to the perfume shop on 3rd June and the two guys there were so friendly and they helped show different perfumes before I settled for scandal intense and I love it .They helped me order online as they didn’t have it in stock due to demand and it was delivered next day.

Reply from The Perfume Shop - Bromley 7
I have a fantastic shopping experience…
I have a fantastic shopping experience today. The lovely Natasha Manager really look after me and show me the best customer service ever. And really gave us information about each product in details. You are a credit to your team thank you.

Reply from The Perfume Shop - Bromley 7

Reply from The Perfume Shop - Bromley 7
I was very impressed with the speed in…
I was very impressed with the speed in which I received the item I was extremely pleased.

Reply from The Perfume Shop - Bromley 7
I had a very good experience
I had a very good experience, shopping from the comfort of my home, getting everything I needed, quickly delivered at my home at no expenses.

Reply from The Perfume Shop - Bromley 7
Very helpful young woman who served me
Very helpful young woman who served me. Ordered on line with free delivery.
She was very helpful.

Reply from The Perfume Shop - Bromley 7
I love your products & you always have…
I love your products & you always have what I need. Very good price.

Reply from The Perfume Shop - Bromley 7
Birthday gift
I bought a perfume by DKNY for my daughters birthday and she loves it. Ordering online is very easy and straightforward and receive in good time.

Reply from The Perfume Shop - Bromley 7
Excellent customer service
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