I visited the Glasgow Buchanan Galleries store again. And was lucky enough to be served by Harvey again. He is just incredible. The perfume I went in for was out of stock, he checked for me and it’s... See more
Company replied
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF GLASGOW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I visited the Glasgow Buchanan Galleries store again. And was lucky enough to be served by Harvey again. He is just incredible. The perfume I went in for was out of stock, he checked for me and it’s... See more
Company replied
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information... See more
Company replied
Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.
Company replied
I attended the perfume shop in Buchanan galleries and was served by the lady named Lin. She was excellant in her service and advised me as to what suited me and was cost effective. Staff like that are... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF, GLASGOW, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harley at the Glasgow store in Buchanan galleries was lovely - helped me find a beautiful perfume and was so patient. Thank you :)

Reply from The Perfume Shop - Buchanan 60
Served by Lynn who was very helpful and friendly. 5* customer service :)

Reply from The Perfume Shop - Buchanan 60
lin had excellent customer service
was a nice time

Reply from The Perfume Shop - Buchanan 60
The girl was VERY helpful and guided me through what I was looking for

Reply from The Perfume Shop - Buchanan 60
Ladie Lin helped me get what I was looking for she was helpful polite and all round pleasant and wrapped my Sons Gift Beautifully Served with a Smile at Glasgow Buchanan Galleries will not go anywhere else in future can we have more people like Lin where customers are the at the forefront of what they do 🙏

Reply from The Perfume Shop - Buchanan 60
Served by Lin who was extremely helpful, and very pleasant

Reply from The Perfume Shop - Buchanan 60
Lovely staff member lin served me today, amazing service, been served from lin before and she always has a great attitude towards customers.

Reply from The Perfume Shop - Buchanan 60
Was served by Lin who helped me find a good deal on aftershave

Reply from The Perfume Shop - Buchanan 60
Outstanding person centred service by Diane at Buchanan galleries Glasgow today. A great shop for all fragrance purchases.

Reply from The Perfume Shop - Buchanan 60
The two ladies in store were really pleasant, as was Ella who was lovely and very courteous when serving me my items.

Reply from The Perfume Shop - Buchanan 60
Lynn was very helpful and informative, great experience and left with a beautiful perfume that she suggested!

Reply from The Perfume Shop - Buchanan 60
Great service from Niamh, very professional and pleasant.
The shop manager is a lovely woman very helpful and her on site training with her staff is exceptional.

Reply from The Perfume Shop - Buchanan 60
Great Service from Ella! Very friendly and helpful choosing aftershave. Thank you Ella!

Reply from The Perfume Shop - Buchanan 60
Visited the store in Buchanan Gallaries and staff member was very informative and patient as I did smell a number of testers before making a purchase, gave great knowledge of products and never felt rushed, good experience

Reply from The Perfume Shop - Buchanan 60

Reply from The Perfume Shop - Buchanan 60
Staff at Buchanan Galleries Glasgow Branch were great they didn’t have what I wanted in stock so they ordered it for me and it arrived within the week

Reply from The Perfume Shop - Buchanan 60
Diane was very helpful, gave useful information on best sellers and even got me some money off my purchase. 10/10 would recommend!

Reply from The Perfume Shop - Buchanan 60
Without a doubt my visit to the shop today was phenomenal, Diane gave me her full attention and provided a first class service, she pointed me in a direction to find my new fragrance, got me everything I was looking for with the highest standard of customer service and her personality shines. 10 stars

Reply from The Perfume Shop - Buchanan 60
Diane was incredibly helpful and very knowledgeable. Excellent customer service

Reply from The Perfume Shop - Buchanan 60
Diane was brilliant very helpful thankyou Diane for all your help you always go above & beyond hubby is happy he got his aftershave thankyou very much 💖

Reply from The Perfume Shop - Buchanan 60
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.