Lin was super helpful & great customer service - even threw in a freebie as I spent over a certain amount. Thanks so much!
Location
Switch locationUnit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF GLASGOW, GB
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See what reviewers are saying
I visited the Glasgow Buchanan Galleries store again. And was lucky enough to be served by Harvey again. He is just incredible. The perfume I went in for was out of stock, he checked for me and it’s... See more
Company replied
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information... See more
Company replied
Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF, GLASGOW, United Kingdom
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Reply from The Perfume Shop - Buchanan 60
Manager is fantasic
Diane was absolutely fantastic with her service amd knowledge of products. Her manner was extremely friendly and helpful. Will definitely be back to this store in future for 5 star service

Reply from The Perfume Shop - Buchanan 60
Diane was very helpful I knew nothing…
Diane was very helpful I knew nothing and she helped walk me through my options and pick the right scent

Reply from The Perfume Shop - Buchanan 60
Great staff
I came today to get a few perfumes and the young lady there was an absolute delight. Lauren was very patient with me while helping me choose the scents that I liked and made my whole experience happy. I'll be sure to come again to this branch just for the experience again.

Reply from The Perfume Shop - Buchanan 60
Amazing customer service from Harley
Amazing customer service from Harley, helped us to find a birthday gift and went over and above! Will definitely be back.

Reply from The Perfume Shop - Buchanan 60
The team in there are lovely
The team in there are lovely! Dianne helped us out picking a perfume, she was so helpful and kind!

Reply from The Perfume Shop - Buchanan 60

Reply from The Perfume Shop - Buchanan 60
Diane was lovely with great customer…
Diane was lovely with great customer service with a smile and made my daughter smile with our purchases

Reply from The Perfume Shop - Buchanan 60
Great customer service lady was very…
Great customer service lady was very helpfully pleasant amber x

Reply from The Perfume Shop - Buchanan 60
Very fast and good service from amber
Very fast and good service from amber

Reply from The Perfume Shop - Buchanan 60
Phenomenal staff and experience
Linda was a brilliant help, knew exactly the kind of aftershave I was after and provided excellent customer service!

Reply from The Perfume Shop - Buchanan 60

Reply from The Perfume Shop - Buchanan 60
A great experience in Glasgow.
Diane was very friendly, professional and helpful. I also really liked the shop and it's got a lot of good aftershave.

Reply from The Perfume Shop - Buchanan 60
Lovely service
The ladie who service me was very helpful and so nice and not pushing and I would go back and recommend to people about the shop. Diane xxx

Reply from The Perfume Shop - Buchanan 60

Reply from The Perfume Shop - Buchanan 60
Lynne in buchanan galleries perfume…
Lynne in buchanan galleries perfume shop was very helpful with me making my purchase brilliant member of staff

Reply from The Perfume Shop - Buchanan 60
Diane was absolutely fantastic!
Diane was absolutely fantastic!! Helped me with my order and also the loyalty card. Thank you ❤️

Reply from The Perfume Shop - Buchanan 60
Great customer service from Diane
Great customer service from Diane

Reply from The Perfume Shop - Buchanan 60
Fantastic experience
Fantastic experience. The service I got was impeccable-really friendly. I’m now set up with the perfume shop to get 10% off my fave brand and 15% in the month of my birthday…ideal!

Reply from The Perfume Shop - Buchanan 60
Great shopping exeperience
Linda and Niamh from the Perfume shop in Buchanan galleries were really helpful. Linda had great advise and showed exceptional expertise in helping me to find the perfect scent for my boy`s birthday. Definitely would recommend.

Reply from The Perfume Shop - Buchanan 60
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