The Perfume Shop - Bury 243 Reviews 

39
TrustScore 4.5 out of 5

4.6

Unit 13b, The Rock, 29 Central Street, BL90JN BURY, GB


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Rated 5 out of 5 stars

Very helpful and kind set of staff, make shopping so seamless especially with Sarah. Bury perfume shop is my go- to. I have had to come back to Bury branch because of her. She is always ready to hel... See more

Company replied

Rated 5 out of 5 stars

Blown away by outstanding service and just had to say something. not pushy - just there to assist with great knowledge. Thank you

Company replied

Rated 5 out of 5 stars

I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help... See more

Company replied

Rated 5 out of 5 stars

I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 13b, The Rock, 29 Central Street, BL90JN, BURY, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.6

All reviews

(39)

34,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Went in today to look for a new…

Went in today to look for a new aftershave. Was unsure on what I wanted but Raf was really helpful and extremely patient!

Amazing customer service, thank you

October 11, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great experience

I went into the bury store this morning looking for a gift for my daughter. A lovely lady served me and I ended up having a hamper made up with a perfume, free gifts and some chocolates. Lovely experience and lovely staff.

July 16, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

It's great

It's great
Nice experience

June 7, 2025
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Great prices and superb service

Great prices and superb service - cannot fault

May 29, 2025
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Popped on just to browse killing time…

Popped on just to browse killing time and Sarah couldn’t have been more helpful . This store and world needs more Sarah’s credit to the store and brand .. this woman needs a pay rise and promotion

June 8, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, very helpful and patient. Me and my husband both got something and she was amazing.

June 7, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Extremely nice staff

Extremely nice staff, Sarah was fantastic, will definitely be going back, 10/10, so helpful and kind.

June 7, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thank you for your kind review. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Wonderful costumer service

I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down my options. Absolutely love my purchase. Thank you Raf, I will be back to visit soon

June 2, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I had a lovely lady Called Raf that…

I had a lovely lady Called Raf that served me, she could not do enough, very polite and she certainly knew her scents! I will defo be back thanks to this well mannered young lady - she is a credit to you

June 5, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Good staff

Rafaela was so helpful and lovely! I will be back again!

June 4, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I bought some Paco Rabanne 1 Million…

I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help and guidance I got the perfect scent.
I can't recommend The Perfume Shop in Bury highly enough, with sales people like Sarah you can't go wrong. Fantastic shopping experience.

June 3, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Very Welcoming & helpful!

Staff were very welcoming. Grace was very helpful in store and managed to help me find my new favourite fragrance. Her customer service was excellent and she went out her way to make sure I felt welcome.

Will be coming back soon. Thankyou!

May 31, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Amazing customer service

Went in to the bury store and sarah was amazing! After being disappointed by the fragrance shop customer service sarah showed what amazing customer service should be. Very happy with my purchase! Thankyou.

May 10, 2025
Unprompted review
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Very happy with everything

Very happy with everything

April 28, 2025
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 4 out of 5 stars

Always get the products

Very helpful staff and manto get just what I wanted. Would be my first choice of store every time

March 10, 2025
The Perfume Shop - Bury 243 logo

Reply from The Perfume Shop - Bury 243

Hi,

Thank you for such a kind review, we are really pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

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