Very helpful and kind set of staff, make shopping so seamless especially with Sarah. Bury perfume shop is my go- to. I have had to come back to Bury branch because of her. She is always ready to hel... See more
Company replied
Unit 13b, The Rock, 29 Central Street, BL90JN BURY, GB
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Very helpful and kind set of staff, make shopping so seamless especially with Sarah. Bury perfume shop is my go- to. I have had to come back to Bury branch because of her. She is always ready to hel... See more
Company replied
Blown away by outstanding service and just had to say something. not pushy - just there to assist with great knowledge. Thank you
Company replied
I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help... See more
Company replied
I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 13b, The Rock, 29 Central Street, BL90JN, BURY, United Kingdom
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Went in today to look for a new aftershave. Was unsure on what I wanted but Raf was really helpful and extremely patient!
Amazing customer service, thank you

Reply from The Perfume Shop - Bury 243
Friendly and helpful ladies if it’s not in stock they’ll order it for you.

Reply from The Perfume Shop - Bury 243
I went into the bury store this morning looking for a gift for my daughter. A lovely lady served me and I ended up having a hamper made up with a perfume, free gifts and some chocolates. Lovely experience and lovely staff.

Reply from The Perfume Shop - Bury 243
My item arrived on time and was delivered in great shape.

Reply from The Perfume Shop - Bury 243

Reply from The Perfume Shop - Bury 243
Popped on just to browse killing time and Sarah couldn’t have been more helpful . This store and world needs more Sarah’s credit to the store and brand .. this woman needs a pay rise and promotion

Reply from The Perfume Shop - Bury 243
Super friendly staff, very helpful and patient. Me and my husband both got something and she was amazing.

Reply from The Perfume Shop - Bury 243
Extremely nice staff, Sarah was fantastic, will definitely be going back, 10/10, so helpful and kind.

Reply from The Perfume Shop - Bury 243
I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down my options. Absolutely love my purchase. Thank you Raf, I will be back to visit soon

Reply from The Perfume Shop - Bury 243
I had a lovely lady Called Raf that served me, she could not do enough, very polite and she certainly knew her scents! I will defo be back thanks to this well mannered young lady - she is a credit to you

Reply from The Perfume Shop - Bury 243

Reply from The Perfume Shop - Bury 243
I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help and guidance I got the perfect scent.
I can't recommend The Perfume Shop in Bury highly enough, with sales people like Sarah you can't go wrong. Fantastic shopping experience.

Reply from The Perfume Shop - Bury 243
Staff were very welcoming. Grace was very helpful in store and managed to help me find my new favourite fragrance. Her customer service was excellent and she went out her way to make sure I felt welcome.
Will be coming back soon. Thankyou!

Reply from The Perfume Shop - Bury 243
Went in to the bury store and sarah was amazing! After being disappointed by the fragrance shop customer service sarah showed what amazing customer service should be. Very happy with my purchase! Thankyou.

Reply from The Perfume Shop - Bury 243

Reply from The Perfume Shop - Bury 243
Very helpful staff and manto get just what I wanted. Would be my first choice of store every time

Reply from The Perfume Shop - Bury 243
The staff was prompt and very polite and helpful. They really couldn't of done any better
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