I was served by a young lady last week at the perfume shop, I think she said her name was Hollie, she was very helpful and even gift wrapped my gift with a personalised message on the ribbon! Great se... See more
Company replied
Location
Switch locationUnit 26, Arc Shopping Centre, IP33 3FB BURY ST EDMUND, GB
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Visited the Bury St. Edmunds perfume shop today with my fiance and found the whole experience amazing. Hollie was on hand to help us find the perfect scent and didn't give up until we were happy with... See more
Company replied
Always amazing prices for great brands. My go to for all things fragrance. Staff always super helpful especially when I take one of my teenagers who need to sniff everything!
Company replied
Poor communication after requesting a stock update email. Had to send a complaint in order to get yhd advertised price. Some good deals though and postage was promt. Ladies in our local shop are very... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 26, Arc Shopping Centre, IP33 3FB, BURY ST EDMUND, United Kingdom
4.6
Excellent
25 reviews
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Free sample of perfume was a nice bonus…
Free sample of perfume was a nice bonus to my order.
March 30, 2025
Reply from The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are so happy to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Mum’s favourite
Mum’s favourite.
This is mum’s favourite perfume, and though I can get an imitation of this perfume elsewhere, it’s just not the same as seeing her face light up when she sees that red bottle.
While The Perfume Shop was brilliant, the delivery was less than ideal, it would’ve been easier for me to do click and collect but I’ll know better for next time. My parcel was shipped on the 1st and arrived at its collection point on the 4th, but I’d had no communication from Royal Mail to say that it was ready for me to collect, I had to get in contact with The Perfume Shop on the 10th December to find out where my order was. Thankfully the customer service I received from The Perfume Shop was swift. Luckily the lady at the collection point knows me and kept it for me, otherwise it would’ve been sent back.
December 1, 2024
My first order was damaged in transit…
My first order was damaged in transit to the Bury St Edmunds store, and I am yet to be notified about when the replacement will arrive - very poor service.
December 6, 2024
Reply from The Perfume Shop - Bury St Edmonds 274
Hi there,
I am really sorry to hear of your recent experience with us. Please can you kindly pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you.
Kind regards,
Sharain
Excellent shop Excellent friendly helpful staff
Excellent friendly helpful staff
Great selections of perfumes and aftershaves
December 4, 2024
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