I recently needed to buy La Bomba by Caroline Herrara as my friend bought it for my birthday and I didnt have much left. The Perfume Shop was by far the cheapest and to be honest by quitea lot! I was... See more
Company replied
4 Town Wall North, St. Davids Centre, CF10 2DS CARDIFF, GB
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I recently needed to buy La Bomba by Caroline Herrara as my friend bought it for my birthday and I didnt have much left. The Perfume Shop was by far the cheapest and to be honest by quitea lot! I was... See more
Company replied
Wow 😄 excellent experience shopping 🛍️ at the perfume shop I highly recommend it 😄. All the staff were friendly & welcoming 😄I was served by Leona. She was helpful & gave great advice on perfumes... See more
Company replied
Aaliya from the Cardiff shop in St Davids was an absolute gem, give her a raise! She worked within our budget and was able to narrow down exactly what we were after based on the scents we liked. We... See more
Company replied
Well there was a lot of confusion over the delivery. We had e mails saying they couldn't find our address. Then we had e mail saying it was being returned to store Then we had e mail saying address... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
4 Town Wall North, St. Davids Centre, CF10 2DS, CARDIFF, United Kingdom
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Lovely saleslady, natasha. Extremely helpful and very friendly x

Reply from The Perfume Shop - Cardiff 173
Visiting this store today was an absolute pleasure, I was served by a Welsh girl called eilisha or eiliana (not sure if that’s correct but I remember her name was spelt with an Ei) she was absolutely amazing and so understanding and patient! Really showed me how different perfumes stand out and was overall so wonderful, thank you so much. Will be returning :)

Reply from The Perfume Shop - Cardiff 173

Reply from The Perfume Shop - Cardiff 173
I came for gifts and Taz helped me find 2 perfect gifts for my family. I'm extremely happy with the service I received and Taz really excelled herself. She is an asset to your company.

Reply from The Perfume Shop - Cardiff 173
Tasha was very helpful and didn't mind letting me smell all the different fragrances before I made my decision. She also told about the offers they currently had in store.

Reply from The Perfume Shop - Cardiff 173

Reply from The Perfume Shop - Cardiff 173
Outstanding service especially as at a reallytim Taz was amazing !

Reply from The Perfume Shop - Cardiff 173
I had a great experience at this branch. They always have great deals. Taz is extremely professional and very helpful.

Reply from The Perfume Shop - Cardiff 173
Tasha was very friendly and helpful finding me the perfume I wanted and for the right price. Thanks so much for your help

Reply from The Perfume Shop - Cardiff 173
Aallya at the shop was so helpful, even though I was indecisive!

Reply from The Perfume Shop - Cardiff 173
I decided to pop into the store today to try out the new Boss scents displayed outside. As I'm a newbie to the perfume "scene", I was unsure of how they compared to other brands. The delightful Aaliya helped me sample a range of brands and to come to a purchase decision. It was lovely to chat to her and her equally friendly colleagues about the scents. As a neurodivegent customer, I felt I'd made the right decision and was comforted by the patience they displayed. I'll definitely shop here again :-)

Reply from The Perfume Shop - Cardiff 173
Went to Cardiff TPS today and the service from the assistant Natasha was second to none,an absolute credit to the company. Will be returning soon.👍

Reply from The Perfume Shop - Cardiff 173
Was served by leona who guided me towards more summer fragrances which was really helpful and was extremely welcoming

Reply from The Perfume Shop - Cardiff 173
The woman serving me was really friendly and very helpful with finding a new perfume.

Reply from The Perfume Shop - Cardiff 173
Aaliya in the Cardiff store , was absolutely fantastic, super friendly and so helpful! Absolute credit to your store!

Reply from The Perfume Shop - Cardiff 173
We popped in today at St David’s Cardiff - we didn’t realise they were about to close (sorry!) but the staff were more than happy to help us. Natasha served us and advised on perfumes and aftershaves for our holiday next month and let us try out a few new fragrances. Wonderful experience in store and really great customer service - couldn’t have been more helpful! Thanks again!

Reply from The Perfume Shop - Cardiff 173
Very friendly and accommodating staff. Natasha was very helpful, and patient! Lovely experience.

Reply from The Perfume Shop - Cardiff 173
Was dreading going in as I never know what to buy. Tasha was really helpful and intuitive for selecting the perfumes. Thanks a lot

Reply from The Perfume Shop - Cardiff 173
elaine was very helpful and nice, had a lovely chat

Reply from The Perfume Shop - Cardiff 173
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