I recently needed to buy La Bomba by Caroline Herrara as my friend bought it for my birthday and I didnt have much left. The Perfume Shop was by far the cheapest and to be honest by quitea lot! I was... See more
Company replied
Location
Switch location4 Town Wall North, St. Davids Centre, CF10 2DS CARDIFF, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wow 😄 excellent experience shopping 🛍️ at the perfume shop I highly recommend it 😄. All the staff were friendly & welcoming 😄I was served by Leona. She was helpful & gave great advice on perfumes... See more
Company replied
Aaliya from the Cardiff shop in St Davids was an absolute gem, give her a raise! She worked within our budget and was able to narrow down exactly what we were after based on the scents we liked. We... See more
Company replied
Well there was a lot of confusion over the delivery. We had e mails saying they couldn't find our address. Then we had e mail saying it was being returned to store Then we had e mail saying address... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
4 Town Wall North, St. Davids Centre, CF10 2DS, CARDIFF, United Kingdom
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service and great help to…
Very good service and great help to find the item I want , and gifted wrapped with a free little gift
April 18, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Aaliyah Cardiff Store
The customer service was fabulous. Went with my kids and found what I was looking for. Would definitely return!
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great service great staff thank you…
Great service great staff thank you Natasha
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Natasha in cardiff st David’s was…
Natasha in cardiff st David’s was amazing helpful, informative, friendly and knowledgable. Really approachable and went above and beyond to ensure we had what we wanted.
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Excellent service!
Excellent service!! Nothing was too much trouble and useful advice and recommendations made. All done with a friendly smile! Thank you Eilish!
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Aaliya from the Cardiff shop in St…
Aaliya from the Cardiff shop in St Davids was an absolute gem, give her a raise! She worked within our budget and was able to narrow down exactly what we were after based on the scents we liked. We were shopping for his and her wedding gifts and she was able to pull out pairs from different brands, explain the difference of concentration levels and even helped us decide on gift wrapping when we explained to her we'd be taking the gifts abroad!
She is an absolute asset to the store and a really lovely person. Good knowledge and amazing service, super happy. :)
April 13, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
I was met with the up most respect I…
I was met with the up most respect I had a lovely lady with red hair (I do apologise I forgot her name) she was very helpful if helping me find a new perfume to wear 10/10 service
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Tasha is the greatest person I’ve ever…
Tasha is the greatest person I’ve ever met, god bless that sweet lady. I’ve never had a better experience than before today she’s Has genuinely made me relook at life and be incredibly grateful towards everyone and everything. Thank you rasha
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review, we greatly appreciate your feedback and are happy to know you had a great experience shopping with us!
Kind regards,
Jasmyn
Love the perfume very quick on Delivery
Never used you before which thro you guys was false order my item come the next day Thank you for the very quick Delivery
March 5, 2025
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I would like to say a huge thank you to…
I would like to say a huge thank you to Aaliya who gave us excellent customer service. She was so friendly and super helpful. She made sure we had the best deal and were really happy with the outcome. We will definitely be visiting again.
March 9, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hello,
Thank you for your kind words about our team. We are thrilled to hear that you had a positive experience and that you were happy with the outcome. We are always striving to provide our customers with the best possible service. We appreciate you taking the time to share your feedback. We look forward to welcoming you back soon.
Many thanks,
Jasmyn
Brilliant service
Would really like to thank Aaliya for helping me find a new perfume recently. Lovely service, lots of choices, no pressure.
February 15, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Perfume Shop Cardiff
Perfume Shop Cardiff
Elaine was amazing really nice and very informative amazing customer service would highly recommend
February 18, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Wow 😄 excellent shopping 🛍️…
Wow 😄 excellent experience shopping 🛍️ at the perfume shop I highly recommend it 😄. All the staff were friendly & welcoming 😄I was served by Leona. She was helpful & gave great advice on perfumes allowing me to try & sample also showing me all the bottle sizes 😄. No hard sale tactics 🙅 great bargains on high end perfumes so that sucured me a deal on X2 perfumes with a discount 🤑& a VIP rewards card😆. So how can you say no to thet 🤷I will look forward 2 shopping 🛍️ there again soon thank you 😘
February 8, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Thank you for your wonderful review! We're delighted to hear about your positive experience and that you enjoyed shopping with us. It's fantastic to know that you found our staff friendly and welcoming, and that you were particularly impressed with the helpful advice and service you received. We're glad you appreciated the opportunity to try and sample different perfumes and that you were able to find great bargains on high-end fragrances. We look forward to welcoming you back soon.
Kind regards,
Sharain
Reply from The Perfume Shop - Cardiff 173
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
I love their perfumes it's really good
January 15, 2025
Reply from The Perfume Shop - Cardiff 173
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Thank You Aaliya
I received such a warm welcome when I went to the perfume shop St Davids Centre Cardiff. Nothing was too much for the lovely kind assistant Aaliya
I was helped with setting up my account for discount even when I went back the next day she was there with a friendly smile really helpful and supportive
Aaliya you a a first class ambassador to your company
Thank you very much for all your help with my purchases and your friendly smile goes along way.
Thank You Lucie
January 17, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Thank you for taking the time to share your positive experience. We're delighted to hear you received such a warm welcome and that you found our staff to be so helpful and supportive. We're proud of our team's commitment to providing excellent customer service and appreciate your kind words about their efforts. We're thrilled you enjoyed your shopping experience and hope to welcome you back soon.
Kind regards,
Sharain
Leona
Leona - Today I was served by this lady with excellent mannerisms and a beautiful smile. She spent time going through the samples with me and was very knowledgeable, providing phenomenal support. Thank you -
January 16, 2025
Unprompted review
Reply from The Perfume Shop - Cardiff 173
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Send me wrong order and my order my…
Send me wrong order and my order my expensive then what I order
January 9, 2025
Perfume order
Easy to order delivered next day and price very competitive. Will definitely use again
December 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.