Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... See more
Company replied
Location
Switch location7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
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See what reviewers are saying
I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me
Company replied
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their... See more
Company replied
They have had some really good Deals on Perfume so much so I have done my Christmas shopping for the Adults in my family already I would definitely recommend the Perfume Shop you are kept up to date f... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, United Kingdom
4.7
Excellent
29 reviews
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They have had some really good Deals on…
They have had some really good Deals on Perfume so much so I have done my Christmas shopping for the Adults in my family already I would definitely recommend the Perfume Shop you are kept up to date from the moment you place your order until the moment it is delivered
May 15, 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the shop in Chester to return…a parcel
I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me
May 8, 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chester store
The staff in the Chester store go above and beyond. They are so friendly and helpful and it's a pleasure to shop there.
April 26, 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcoming shop and very friendly staff
Welcoming shop and very friendly staff. Sophie was very knowledgeable, listened well and gave good advice. Not over pushy, which would have put me off. She and her colleague, Sarah, were very helpful.
January 30, 2026
Unprompted review
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An excellent 1st class service and…
An excellent 1st class service and great delivery service Highly recommended to all Many thanks
November 25, 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fast delivery great communication all…
Fast delivery great communication all good thanks.
December 14, 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
So helpful
So helpful. Item
Not available in store so had sent out. Fast delivery .. very happy
December 11, 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I sister the Chester store today and…
I visited the Chester store today and was served by Aiden. He was EXTREMELY knowledgeable of all the fragrances. He was professional and very friendly.
This guy needs a raise!
November 19, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
A very big thank you to Hayden 🙂
A very big thank you to Hayden who helped us with guiding us with choosing perfumes. Hayden was helpful and very patient with us and helped us with wi-fi too. Hayden deserves a payrise!!! Thank you Hayden.
November 15, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
fantastic offer on of 25% off
fantastic offer on of 25% off . Needed to do some Christmas shopping so took advantage , shop looked great , loads of choice ,great prices and friendly staff
November 10, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Chester 30
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Always receive excellent advice and…
Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Thankyou
October 19, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
My package arrived on time and they…
My package arrived on time and they gave me three perfume samples too .
Love gift box
August 18, 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Thank you Sarah and Hayden for…
Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wonderful Sarah.
It’s a lovely shop with a friendly atmosphere. The shop had lovely displays and it’s an encouraging to buy extras. Again thank you for a lovely experience both xx
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hello,
We're happy to hear that you had a positive experience and appreciate you shopping with us. Thank you for your 5-star feedback; it's great to know our team helped you find the perfect fragrance.
Sincerely,
Jasmyn
The Perfume Shop
Always use the delivery,it was super…
Always use the delivery,it was super fast and here in couple of days,was notified with every stage of delivery
July 24, 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Fabulous customer service, shop clean with amazing offers and displays.arah was so approachable and gave…
Sarah was so approachable and gave great advice regarding the product we wished to purchase.
Hayden was lovely too, they work so well as a team, excellent service.
Thank you both, we will be back very soon.
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
My fave shop for all aftershave and…
My fave shop for all aftershave and perfume the girls are always so helpful with our fussy selves 🤣 highly recommended 👌
July 21, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
I just visited the perfume shop and I…
I just visited the perfume shop and I love the warm welcome and the recommendations I got. Farhana attended to me, she was so nice to me and my friends.
June 20, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I enjoyed Farhana’s experience
I enjoyed Farhana’s experience. She is a friendly staff who made me spend money.she is so knowledgeable about perfumes ,patient ,friendly and she deserves to be the best staff of the year
June 20, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
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