Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... See more
Company replied
Location
Switch location7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
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See what reviewers are saying
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their... See more
Company replied
Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such... See more
Company replied
Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Than... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, United Kingdom
4.7
Excellent
30 reviews
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I enjoyed Farhana’s experience
I enjoyed Farhana’s experience. She is a friendly staff who made me spend money.she is so knowledgeable about perfumes ,patient ,friendly and she deserves to be the best staff of the year
June 20, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Popped in with my mum last week and was…
Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such a friendly and helpful member of staff nothing was too much trouble. We even came back to buy more the same day. Thank you Sophie we'll definitely be back again soon .
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
They do a very good choice in perfumes…
They do a very good choice in perfumes for both Male and Females. At good prices and an excellent delivery time.
April 11, 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Always good service
Always good service, delivered on time and parcel well packaged and good price
March 20, 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Fantastic service.
March 20, 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Incredible Customer Service
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their new deal and I purchased another bottle of perfume as the offer was too good to miss. Sarah listened to my preferences and every single perfume I tried was just what I was looking for.
February 4, 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
We are delighted to hear about your positive experience and the exceptional service you received. It's wonderful to know that you were so well taken care of and that you found the perfect scents. We strive to create a welcoming and helpful environment for all our customers, and your feedback is a testament to our commitment. Thank you for sharing your experience.
Best regards,
Sharain
staff member very helpful
December 17, 2024
Ordered in store
Tested the fragrance in store but wanted a gift set which the Chester store ordered for me for home delivery. Arrived in a couple of days. Well packaged. Great service.
December 10, 2024
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