I had a really good experience shopping here. I was attend to by Ashleigh, she was very friendly, helpful, and gave me time to try different fragrances without any pressure. They also had a great sele... See more
Location
Switch locationUnit 1a West Orchards Shopping Centre, CV1 1QX COVENTRY, GB
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I like the perfume shop and regularly use it for birthday and Christmas gifts. But I always have to order the gifts to be delivered to my own address. Prices are keen and delivery prompt. My only m... See more
Company replied
Customer service was amazing. The staff were really kind. Ashleigh was particularly helpful in helping us pick out a perfume for our mum for her birthday.
So the service Serena was very attentive, I care about what I’m gifting and Serena took the time to listen and help me find a suitable gift within my budget. She did not rush me and even offered free... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 1a West Orchards Shopping Centre, CV1 1QX, COVENTRY, United Kingdom
5.0
Excellent
2K reviews
Asks customers to review
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Ashleigh service was incredible cheers
Ashleigh service was incredible cheers
July 25, 2026
Unprompted review
Great Selection and Friendly Service
I had a really good experience shopping here. I was attend to by Ashleigh, she was very friendly, helpful, and gave me time to try different fragrances without any pressure. They also had a great selection, and I found exactly what I was looking for.
July 25, 2026
Unprompted review
Nice customer service from Tajinder
Nice customer service from Tajinder, she was very helpful and wrapped my present nicely😊
July 21, 2026
Unprompted review
Customer service was amazing
Customer service was amazing. The staff were really kind. Ashleigh was particularly helpful in helping us pick out a perfume for our mum for her birthday.
July 20, 2026
Unprompted review
Very friendly staff
Very friendly staff, was patient and helped me pick out a suitable perfume for my birthday!
Thank you Ashleigh.
July 20, 2026
Unprompted review
Ethan helpfully customer service and…
Ethan helpfully customer service and satisfied with the service I have revived today by ethan
July 20, 2026
Unprompted review
Highly recommend Awa’s customer service…
Highly recommend Awa’s customer service and it's beyond our expectation. Will visit the store again.
July 19, 2026
Unprompted review
Thank you Tajinder I really appreciate…
Thank you Tajinder I really appreciate your help and I love the parfum
July 19, 2026
Unprompted review
Tajinder Haa been so helpful and it was…
Tajinder Haa been so helpful and it was very easy for me to choose what I was looking for, thank you very much.1
July 18, 2026
Unprompted review
Awa was very good and kind and gave me…
Awa was very good and kind and gave me a good welcome.
July 18, 2026
Unprompted review
Zara provided me with amazing service
Zara provided me with amazing service
July 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ashleigh had great service and great…
Ashleigh had great service and great wrapping
July 17, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan was very helpful today
July 17, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing staff.
Amazing staff.
Ashley helped me find the perfect perfumes for my family.
She was very patient and suggested me good offers as well.
Highly recommended shop!
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
So the service Serena was very…
So the service Serena was very attentive, I care about what I’m gifting and Serena took the time to listen and help me find a suitable gift within my budget. She did not rush me and even offered free gift wrap and membership.
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serena was kind and great thank you for…
Serena was kind and great thank you for the lovely service today
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serena helpef me pick a lovely perfume…
Serena helpef me pick a lovely perfume today thank you
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely loved my service today
Absolutely loved my service today. Awa helped me in the absolute best way
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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