So the service Serena was very attentive, I care about what I’m gifting and Serena took the time to listen and help me find a suitable gift within my budget. She did not rush me and even offered free... See more
Company replied
Location
Switch locationUnit 1a West Orchards Shopping Centre, CV1 1QX COVENTRY, GB
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See what reviewers are saying
Amazing staff. Ashley helped me find the perfect perfumes for my family. She was very patient and suggested me good offers as well. Highly recommended shop!
Company replied
Visited Coventry town perfume shop today and I had such a lovely experience at The Perfume Shop thanks to Zara. She was incredibly sweet, friendly, and went above and beyond to help me find exactly wh... See more
Company replied
I like the perfume shop and regularly use it for birthday and Christmas gifts. But I always have to order the gifts to be delivered to my own address. Prices are keen and delivery prompt. My only m... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 1a West Orchards Shopping Centre, CV1 1QX, COVENTRY, United Kingdom
5.0
Excellent
2K reviews
Asks customers to review
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Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Zara
Great customer service from Zara, very welcoming and got me sorted with everything I needed
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan was very helpful
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was really good experience with…
Ethan really knows their fragrances. They were so welcoming, never rushed me, and helped me sample several perfumes until I found the right one.
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service and good service…
Great customer service and good service by Serena. Always of great assistance. Will definitely come back
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan was quite useful in getting me…
Ethan was quite useful in getting me the correct perfume , as I didn’t quite remember the name of the one I last bought.
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh was really helpful when…
Ashleigh was really helpful when finding a gift for my daughters birthday will be coming back
July 6, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service is so good and Serena deal…
The service is so good and Serena deal it with patience thank you,
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serena suggested us a nice perfume and…
Serena suggested us a nice perfume and so friendly staff overall felt nice
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by a lovely lady named…
I was served by a lovely lady named Zara her service was amazing she was very patient with me and helped me find a perfume for my friend
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
zara provided me with the best service…
zara provided me with the best service i will definitely be coming back !!
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zahra has been amazing when serving me…
Zahra has been amazing when serving me even though I was very indecisive. She managed to cope with my drama❤️
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited Coventry town perfume shop…
Visited Coventry town perfume shop today and I had such a lovely experience at The Perfume Shop thanks to Zara. She was incredibly sweet, friendly, and went above and beyond to help me find exactly what I was looking for. She was patient, knowledgeable, and made the whole shopping experience so enjoyable. Excellent customer service like this really makes a difference. Thank you, Zara, for all your help!
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zara was amazing
Zara was amazing! Very friendly and personable.
Will definitely be returning 🙂
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by Zara today who gave me…
Was served by Zara today who gave me excellent advice on what was a best buy for my daughter and very petient. Very attentive and smiling. Made me very welcome. I am very happy with my purchase. Thank you Zara x
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am really pleased with my shoppings…
I am really pleased with my shoppings today at the perfume shop. Awa was amazing and very kind!
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Sales Rep (Tajinder) Really patient and experienced. Thank you.
Tajinder intact tehtv
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely service from Ashleigh
Lovely service from Ashleigh, great experience.
June 29, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keen prices, website difficult to manoeuvre
I like the perfume shop and regularly use it for birthday and Christmas gifts. But I always have to order the gifts to be delivered to my own address. Prices are keen and delivery prompt.
My only moan is that the website isn’t very easy to use and to attempt to send a gift as a present to a recipient address, well I’ve never managed to.
Clear the cache, clear history etc the website continues to auto fill my details.
The app is little better and doesn’t have a gift delivery option at all !
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello Mike,
Thank you for taking the time to leave your review and for your continued loyalty to The Perfume Shop. We are delighted to hear that you are happy with our prices and prompt delivery.
I am sorry to hear about the difficulties you have experienced when trying to send gifts directly to recipients. I appreciate how frustrating this must be, particularly after trying different troubleshooting steps without success.
Your feedback regarding both our website and app has been noted and will be shared with the relevant teams for review. We are always looking for ways to improve our customers' online experience, and comments such as yours are invaluable in helping us identify areas where improvements can be made.
Thank you once again for taking the time to share your feedback, and we hope to make your future shopping experiences even better.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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