The Perfume Shop - Cumbernauld 179 Reviews 172

TrustScore 5 out of 5

4.9

Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW CUMBERNAULD, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jaquie and LeighAnne were so helpful today in helping me choose my perfume for my daughters birthday and made me aware of all the wee offers and extras that were available. They were so friendly help... See more

Rated 5 out of 5 stars

I visited the store just after lunchtime. I was served by Janet who let me smell a.new fragrance. I decided to buy this - its a present for my sister. I used my points against a reed diffuser and a ca... See more

Company replied

Rated 5 out of 5 stars

Always buy my perfume and aftershave from this store the girls are always very helpful especially Jackie and Norma Always great service and with a smile nothing is ever a problem for them. Pam at M n... See more

Company replied

Rated 5 out of 5 stars

Both ladies (Norma and Jeanette)at the Cumbernauld store were very helpful and knowledgeable, Norma served me I ended up with my favourite after shave at nearly half price , a new Ralph Lauren bag for... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW, CUMBERNAULD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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Rated 5 out of 5 stars

Jaquie and LeighAnne were so helpful…

Jaquie and LeighAnne were so helpful today in helping me choose my perfume for my daughters birthday and made me aware of all the wee offers and extras that were available. They were so friendly helpful accommodating and patient. Can't recommend their service enough.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Margaret

Came into shop today for Aftershave and was served by Janet and Val.They were very pleasant and helpfull.Will be going back for more purchases.Thanks Ladies…

June 22, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by Val today in the…

I was served by Val today in the Cumbernauld store. She was absolutely lovely and so helpful. Made the shopping experience very easy and stress free.
Thank you Val ❤️

June 20, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Leanne was very helpful and…

Leanne was very helpful and knowledgeable despite being new to the role.

June 20, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val was amazing and very helpful

Val was amazing and very helpful. A credit to your company

June 20, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val & Janet were so brilliant helped me…

Val & Janet were so brilliant helped me get the right perfume for my wife for the wedding thanks again to lovely staff

June 20, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I'm becoming a regular customer

I visited the store just after lunchtime. I was served by Janet who let me smell a.new fragrance. I decided to buy this - its a present for my sister. I used my points against a reed diffuser and a candle and Janet put some of the new fragrance into an atomiser for me. We were able to have a good chat about the shopping centre before another customer arrived and I left with my gift bag full of goodies

June 17, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

cumbernauld store

cumbernauld store went in with my baby for a father's day present both the ladies were extremely helpful and kind took extra time to find the perfect scent they even did the ribbon personalisation for me as I had baby and since they took the time to really help me I wasnt able to decide between the scents and ended up getting both.

June 17, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff at the Cumbernauld store

I visit the Cumbernauld store very often to get my perfume refilled and every time I arrive at the store Val, Janet and all the other members of staff are always friendly, chatty and willing to help, they actually take an interest in you and chat away while you’re waiting, it’s always a pleasure to visit the store.

May 28, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing staff…

Always buy my perfume and aftershave from this store the girls are always very helpful especially Jackie and Norma Always great service and with a smile nothing is ever a problem for them. Pam at M nd D Green

April 17, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Service was great

Service was great

May 26, 2026
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val &Janet very helpful

May 30, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great experience

Had a great experience, served by Jane, very friendly and helpful. Excellent customer service. Perfume all beautifully gift wrapped as well.

May 24, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service by val

May 19, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val and Janet were amazing in helping…

Val and Janet were amazing in helping me choose the perfect aftershave

May 19, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val and Janet were super helpful with…

Val and Janet were super helpful with everything I needed!! Super polite and kind aswell

May 19, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Served by the lovely Janet it’s a…

Served by the lovely Janet it’s a pleasure having this store on my door step the woman are all so friendly and efficient and so helpful nothing is too much trouble thanks again Janet for another 5star visit

May 12, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had the greatest experience with Norma…

Had the greatest experience with Norma and Janet. So helpful and kind. Been shopping with the perfume shops for years and today being my best experience lovely women. Was supposed to just be looking and ended up with two new beautiful perfumes thanks so much

April 25, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Janet was amazing serving me today in…

Janet was amazing serving me today in the Cumbernauld store 10/10 service!

April 18, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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