The Perfume Shop - Cumbernauld 179 Reviews 

180
TrustScore 5 out of 5

4.9

Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW CUMBERNAULD, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Wonderful experience with the girls in the Cumbernauld shop Janet and Leeann were very attentive and friendly and they really made my day with the bespoke gift they created for me I was really i... See more

Rated 5 out of 5 stars

val could not have been more helpful helping me choose the perfect gift for my daughter can't thank her enough

Rated 5 out of 5 stars

Jaquie and LeighAnne were so helpful today in helping me choose my perfume for my daughters birthday and made me aware of all the wee offers and extras that were available. They were so friendly help... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW, CUMBERNAULD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

35,754 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing!

came in looking for a few perfumes for my brothers birthday and Janet was amazing at giving recommendations and was so kind! great service and ended walking away with some lovely perfumes

February 22, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
Val and Janet 👍

February 14, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant

Very helpful and lovely stuff, Val was absolutely amazing massive thank you to her x

February 13, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely treat/Served by Val

Popped in to my local Cumbernauld branch and left with some gorgeous new perfume. Served by Val who I have made a few purchases with now, really knowledge and homes in on my taste really well! The 20% discount means its hard not to treat yourself!

February 8, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, got great advice from Val and great customer service. Will be back again.

February 8, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The lady Val was lovely and knew the…

The lady Val was lovely and knew the products she was selling

February 8, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I came in today to get perfume for my…

I came in today to get perfume for my mums birthday. I was clueless and the 2 workers - Norma and Jackie I believe - were great help! Helped me pick the best option for my mum as well as wrapped it all up with a happy birthday for her!! Great experience will definitely be back

February 6, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Angela and Norma

Angela and Norma very helpful and very friendly - will definitely be back

January 18, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The two ladies were fantastic and very…

The two ladies were fantastic and very helpful and approachable. Cumbernauld town centre store!

January 31, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Just wanted to say a huge thank you to…

Just wanted to say a huge thank you to Donna for serving me she was so helpful , friendly and knowledgeable about your products and asked what type of fragrance/scent I like , this helped me to narrow down my choices ,thanks again x

January 27, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Served by Val today who was so helpful

Served by Val today who was so helpful. Listened to my preferences and sold me perfumes that were spot on xx

January 17, 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We got what we asked for and when the…

We got what we asked for and when the last item wasn't,in stock it was ordered on line.

December 18, 2025
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Rated 5 out of 5 stars

The girl that served me was very…

The girl that served me was very pleasant couldn’t be more helpful she ordered my perfume for me as I am useless at doing it
Perfume was delivered to shop I collected it so easy. I find all the girls happy to help.

December 6, 2025
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Went in to purchase some Christmas…

Went in to purchase some Christmas gifts for my family and Val the assisted helped me from start to finish. Listened to my requirements and made a large Putchase of gifts. Thanks to Val a valued memeber of your team

November 30, 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I had to ask for a refund

I had to ask for a refund. Not your fault but mine. I ordered on line and the staff were great in the store and arranged my refund. I know where to shop in the future. Price was fab too and delivery brilliant.

November 22, 2025
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

The staff were so helpful

The staff were so helpful, helping me sort my refund exchange out. Also helping me choose the best deal for me that day .

November 18, 2025
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Great experience staff Jane from…

Great experience staff Jane from Cumbernauld shop the Antonine centre.
Jane has a great enthusiasm for her job and her customer sales chat is excellent.

November 18, 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Janet Cumbernauld store very friendly

Janet at the Cumbernauld store was very friendly and extremely helpful

November 18, 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great Prices and service

Brilliant selection of fragrances. Great Black Friday deals! Loads of great sets at prices that won't break the bank. Fast delivery and well packaged. Really nice staff in their store also.

November 7, 2025
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

The staff in Cumbernauld r so so…

The staff in Cumbernauld r so so helpful.Love the shop

November 11, 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

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