Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... See more
Company replied
Location
Switch locationSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... See more
Company replied
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Company replied
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, United Kingdom
4.9
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service especially Diane
Really lovely store with great prices and awesome customer service. We were served by Diane who was extremely lovely and helped us find exactly what we needed. She was extremely friendly, professional and helpful.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thanks for your review! We are happy to hear about the awesome customer service and that you found what you needed. Thank you for shopping with us.
Sincerely,
Jasmyn
The Perfume Shop
I had a good experience shopping from…
I had a good experience shopping from here. Good discount as well. I honestly think they are the best.
Carla also did a good job in attending to me. Lovely woman.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
We're happy you had a good experience and found a great discount! We appreciate your kind words regarding the service you received. Thank you for your feedback!
Sincerely,
Jasmyn
The Perfume Shop
Carla was amazing at the Derby store…
Carla was amazing at the Derby store today.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
It's so much nicer to walk into a shop…
It's so much nicer to walk into a shop and be met with a smile and a professional approach to sales than just a 'click' button online. Thank you Diane you are a delight..
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
Amazing service from Carla
Amazing service from Carla. She was truly helpful in helping us select a gift for our brother in law . 5 star review
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Love the way they treat and help me to…
Love the way they treat and help me to find the best suitable perfume for myself.
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Carla and Hollie on level 2 were…
Carla and Hollie on level 2 were fantastic, very helpful and patient with me whilst I shopped for a fragrance for my other half
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Really friendly and helpful staff
Really friendly and helpful staff. Thank you! Was in and out the shop in a couple of mins! Thank you :)
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Excellent service from Carla in Derby
I recently made a purchase of one of my all time favourite perfumes (old habits die hard) from your store on level 2 of the Derbion centre in Derby.
I would just like to say how kind and helpful the sales assistant Carla was. Nothing was too much trouble.
I will have no hesitation in returning to the Perfume shop again and look forward to seeing Carla again.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your feedback. I am happy to hear of your positive experience whilst shopping with us. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Holly gave excellent service today in…
Holly gave excellent service today in store very pleased with her
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Always have a great experience with…
Always have a great experience with Holly when I visit this store
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Carla was great help
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I really enjoyed being at the store
I really enjoyed being at the store
Holly the store assistant was so professional and patient with me guiding me through . I will be back
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
We just been to the shop and the staff…
We just been to the shop and the staff was really helpful great service .her name is carla thenks for your great job
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
The staff was amazing very helpful…
The staff was amazing very helpful excellent customer service specially Carla at level 2 intu derby.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Perfect!
Fabulous store ( upstairs derbion) Carla was amazing and the ribbon on the gift wrap is such a good idea and easy to do!!
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
The Perfume Shop Derby Level 2
We visited the Derby Level branch as a few weeks ago as my husband was looking for a new aftershave. He described what he was looking for and the assistants made several suggestions. He found exactly what he was looking for. The attentiveness of the assistants, the general ambience in the shop made this a fun experience and we would not hesitate to go back in the future. Thank you for an enjoyable time.
July 22, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Great service
Great service. Amazing help getting what we needed with our budget. Tracy was great 👍
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.