We walked into the shop with the idea to buy just one perfume for my mum, but ended up buying 3 perfumes instead. All thanks to Brad who served us, a very good employee who is very talkative, open and... See more
Company replied
Location
Switch locationUnit 50 The Frenchgate Centre, DN1 1SW DONCASTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went in the Doncaster shop today and was served by a lovely young man called Brad I don’t have much experience with perfume and was buying it as a present he really helped me find what was the best... See more
Company replied
Ordered online. Website very simple yet inviting. Bought during Black Friday sale with great discount for members (membership was very simple to do and free!). Dispatch and delivery was excellent. Ite... See more
Company replied
Had occasion to visit the Doncaster shop, Frenchgate on Sunday 25th January, and was greeted by Leoni and Brad. Both of them turned out to be professional, informative about the products and were ve... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 50 The Frenchgate Centre, DN1 1SW, DONCASTER, United Kingdom
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My friends had a great time shopping…
My friends had a great time shopping here
February 12, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was calm i see myself coming here…
It was calm i see myself coming here again
February 12, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
February 11, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today i was served by becky she was…
Today i was served by becky she was really helpful with helping me get my valentines gifts. She made a beautiful gift i will definitely be returning.
February 11, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by Mollie and teagan really…
Was served by Mollie and teagan really helpful and friendly
February 4, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Saba ans she was…
I was served by Saba ans she was amazing wow i defo will be coming back thanks Saba
February 2, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mollie is great!
Mollie was kind, friendly and very helpful and showed us all the latest fragrances. And wrapped our perfume up beautifully.
February 1, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brad helped me alot out with different…
Brad helped me alot out with different fragrances told me about notes and what works for summer and winter overall a nice and helpful experience
January 31, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eshal and Brad were really helpful…
Eshal and Brad were really helpful today in finding the perfect perfume for my mother.
January 28, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent
Had occasion to visit the Doncaster shop, Frenchgate on Sunday 25th January, and was greeted by Leoni and Brad.
Both of them turned out to be professional, informative about the products and were very helpful. Well done. I would recommend this shop and the staff to anyone!
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello
We appreciate your positive feedback regarding your visit to our Doncaster shop. We're happy to hear that you found our team professional, informative and helpful. Thank you for recommending us!
Kind regards,
Jasmyn
The Perfume Shop
My experience was really good and Brad…
My experience was really good and Brad was really lovely and sweet I would highly recommend anyone to come to the perfume shop
January 23, 2026
Unprompted review
Brad has been so helpful today showed…
Brad has been so helpful today showed me lots of different options on prices and very professional in all aspects of his job
January 22, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I came in to the doncaster store…
Today I came in to the doncaster store and I was served by Mollie her customer service was amazing. Brad was also really helpful.
January 20, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Brad absolute sweetheart…
Served by Brad absolute sweetheart served me with just what I need
January 20, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eshal and Mollie help me a lot chosing…
Eshal and Mollie help me a lot chosing a gift for my niece with a really apreciate their help. I definitly recommend it the The parfume shop from Doncaster
January 18, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Becky today
I was served by Becky today. She was knowledgeable, professional and I was very happy with the service. I was told about the bottle recycling Instore, I’ll definitely be returning with my empty bottle.
Thank you!!
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We came into the perfume shop today for…
We came into the perfume shop today for a refill, we were served by brad and he explained the refills and show us a giftset. He also recommended the new Angel Fragrance in a travel spray which I decided to try. He is very well informed
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bought 3 perfumes rather than 1 as we planned
We walked into the shop with the idea to buy just one perfume for my mum, but ended up buying 3 perfumes instead. All thanks to Brad who served us, a very good employee who is very talkative, open and knows how to do his job. No regrets, all the perfume recommendations were absolutely lush!! Will come again!!
January 17, 2026
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.