The Perfume Shop - East Midlands Outlet 363 Reviews 

4,100
TrustScore 5 out of 5

5.0

UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW SOUTH NORMANTON, GB


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Rated 5 out of 5 stars

Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.

Company replied

Rated 5 out of 5 stars

We visited the East Midlands designer outlet store. Brooke was very helpful, greeted us and asked us if we’d like any help. I found a perfume I’ve been looking for at a massively cheaper price than el... See more

Company replied

Rated 5 out of 5 stars

Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really wel... See more

Company replied

Rated 5 out of 5 stars

Charlie and Temi are lovely 🩷Helped me choose a great perfume for my daughters birthday, gift wrapped beautifully, thank you xx

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW, SOUTH NORMANTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(4,100)

34,470 reviews in the last 12 months

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Rated 5 out of 5 stars

It was fast and easy transaction with…

It was fast and easy transaction with the help of Brooke and Lynne … thank you

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brooke

Brooke, great service from her

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Great service

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very professional and good service🤩

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service in a tight space!

Great customer service in a tight space!

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Chloe has been incredibly helpful…

Chloe has been incredibly helpful today, really patient and attentive ensuring we make the right choice in purchasing the fragrance. Highly recommend.

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service lovely welcoming staff

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great smell and good price too

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brooke was amazing

Brooke was amazing, thank you for your help

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and pleasant and not overbearing

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff

Great staff

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

friendly

friendly, fast and good service

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really helpful service from Brooke

Really helpful service from Brooke. Gave us all the advice we needed to make informed choices. Great service.

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Added treat today of lucky dip.

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Broke was very helpful regarding my…

Broke was very helpful regarding my perfume choice. Thank you!

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service staff very helpful

Great service staff very helpful

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aftershave

Brooke was fab great service thank you

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Bought perfume x 2 Brooke was super…

Bought perfume x 2 Brooke was super helpful… a credit to the dhop

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you to Brooke for helping me…

Thank you to Brooke for helping me choose

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing value and great service

August 1, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

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