Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.
Company replied
Location
Switch locationUNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW SOUTH NORMANTON, GB
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See what reviewers are saying
We visited the East Midlands designer outlet store. Brooke was very helpful, greeted us and asked us if we’d like any help. I found a perfume I’ve been looking for at a massively cheaper price than el... See more
Company replied
Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really wel... See more
Company replied
Charlie and Temi are lovely 🩷Helped me choose a great perfume for my daughters birthday, gift wrapped beautifully, thank you xx
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW, SOUTH NORMANTON, United Kingdom
5.0
Excellent
4K reviews
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Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service by Charlie
Great customer service by Charlie. Really helpful. Great prices as well
August 6, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Charlie Lynne helped me made my…
Charlie Lynne helped me made my experience very nice and person with a great attitude and kind smile
August 6, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke at the East Midlands outlet was…
Brooke at the East Midlands outlet was amazing and spent her time time helping me choose and I never felt rushed
Thank you so much
August 5, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff were so helpful and patient…
The staff were so helpful and patient while we browsed offering support when needed. Provided a warm atmosphere and lovely wrapping for our gifts! Very happy!
August 5, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent,speedy and very…
Excellent,speedy and very helpful......Great prices!!!!! I am very happy with my purchase! Staff are amazing!!!!
August 5, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Charlie was really helpful at the…
Charlie was really helpful at the MacArthur Glen shop thanks!
August 4, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Not genuine reviews
So went in to buy perfume and asked if I wanted a free gift the do a review on here. Felt pressured to do this and once I paid they would not hand over my perfume until I had shown them the review. So I have edited my review to this. This does not feel right and trying to get false reviews.
August 3, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello Sarah,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience in store and understand your concerns regarding the interaction you have described.
Please be assured that we take feedback of this nature extremely seriously. We would never want any customer to feel pressured into leaving a review, and reviews should always reflect a customer's genuine experience and be provided freely.
Your feedback will be shared with the relevant internal team for review and investigation. If you have any further details you would like to provide, such as the store location, date and approximate time of your visit, or any additional information about what happened, please contact our Customer Services team so we can look into this further.
Thank you again for bringing this to our attention. Feedback such as yours is important in helping us maintain the standards we expect across our stores.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Very nice staff charlie was veey…
Very nice staff charlie was veey helpfyll
August 3, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Helpful staff
Helpful staff, great experience. Definitely recommend and will be back
August 2, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service. Brooke was very helpful! She made my experience stress free.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke was brilliant with customer…
Brooke was brilliant with customer service and recommending different perfumes. Top customer service.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fabulous staff really kind and helpful
Fabulous staff really kind and helpful
August 1, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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