I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me... See more
Company replied
Location
Switch locationc/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady Maryam was amazing at the sale counter , with Naeema at the Edgware branch , Maryam was so patient and friendly to help me find the right item a I needed and she helped me with the online ord... See more
Company replied
Lisa the lovely patient kind assistant displayed excellent customer service in helping me choose a fragrance.She also wrapped it up beautifully making it special for myself & her kind words also m... See more
Company replied
Good experience with Ragni ,helpfull.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD, LONDON, United Kingdom
4.9
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lisa was so patient and so helpful she…
Lisa was so patient and so helpful she helped me so much to find the best fragrance Thank you for your help I will come again soon
October 30, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Rajina was very kind and happy person…
Rajina was very kind and happy person to assist so patient and knows how to support or advise esp. gifting 5 star for her 🩷
October 28, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Maryam her customer service was…
Maryam her customer service was exceptional helping me to choose the right perfume for the wife I had left the store and came back with my wife were her pleasant smile was vey excepting she was very helpful
October 28, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Good experience with Ragni ,helpfull.
Good experience with Ragni ,helpfull.
October 10, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review! It's great to hear you had a good experience.
Kind regards,
Sharain - The Perfume Shop
Great service from Siyavash
Great service from Siyavash! He was very helpful and knowledgeable, and helped me choose the perfect fragrance. Highly recommend this shop.
September 28, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Siyavash is great
Siyavash is great. He had patience with me, helping me to choose a perfume for my husband. I have tried different types of perfumes and I have been honest with what I like and what I don’t. We even laugh when I said that one of the perfume makes me thing of fresh pencils 🤣 good job Siyavash. See you later!
September 27, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Amazing
Amazing. Very good. Highly recommend . I was served by Ragini . She is fantastic. Thank you
September 17, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Siyavansh was very friendly and helpful!
Siyavansh was very friendly and helpful!
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
I buy I parfume for my girlfriend to…
I buy I parfume for my girlfriend to and the service was great. I been served by Sigavash , excellent service
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Very nice and helpful…
Very nice and helpful I am very pleased with the experience in this shop Edgware .
September 11, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Great customer service
I was greeted by a wonderful young lady i believe her name is Yazmin, she helped massively with my perfume choice and was just the best person to ask questions, very friendly and will definitely come again, the customer service was amazing and she helped a lot with and didn't hesitate to ask me questions to help me buy the perfume i wanted to buy. I ended up buying a gorgeous smelling valentino perfume. Would definitely come back to buy more
September 6, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Perfect service from naeema
Perfect service from naeema , Great help with picking out a men's perfume. Amazing wrapping service with personalised ribbon.
September 3, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Siyavash was very helpful and lovely…
Siyavash was very helpful and lovely today. I found everything I needed and he was really patient with me and my requests.
August 31, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
A very good opinion
A very good opinion, friendly, sociable, and kind Name: Sigarash or Sigavash
August 29, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Customer Service and Recommendations from Rigini were outstanding.
A huge thank you to Ragini for the recommendation and help. Outstanding service!
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Amazing staff Siravash
Amazing staff Siravash, outstanding customer service listened to what i needed for a gift gave me excellent recommendations 😀 please hire more staff like him
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Very helpful and kind
Very helpful and kind. Lovely customer service very happy thank you Ragini
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.