The Perfume Shop - Edinburgh 74 Reviews 

54
TrustScore 5 out of 5

4.8

Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT EDINBURGH, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a client of Perfume Shop in last 18 years and have to say I never was let done and all places the stuff are so amazing. My local is in the Gyle shopping Centre and two lovely ladies Sofia and... See more

Company replied

Rated 5 out of 5 stars

Arrived at perfume shop to buy my aftershave and meet two lovely ladies named Dawn and Dionne these ladies could not be any more helpful after a long days work. Professional and efficient and had me l... See more

Company replied

Rated 5 out of 5 stars

Another successful visit to the Perfume shop at the Gyle in Edinburgh. Wanted to spoil myself with a new perfume/aftershave. Dawn and Dianne were very helpful and suggested a new Prada that had come i... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT, EDINBURGH, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(54)

35,264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very helpful on sourcing a…

Staff were very helpful on sourcing a fragrance I was looking for ordered ot formed and had it sent to my house

November 22, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Happy customer .

Good morning..
The price is usually cheapest around. They did not have the scent I wanted. But they ordered it and delivery was quick . Communication was good and as always service with a smile

November 9, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Highly recommended

Very easy to shop, nice products and good offers

November 7, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I was impressed with the service as I…

I was impressed with the service as I enquired about a specific perfume. They didn't have it in stock but said they would order for me and still give me the 20% discount as advertised in store...gyle edinburgh. I received my perfume at my home address, no postage charge this week. Thank you.

November 2, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

We're happy to hear that you were impressed with our service and that we could order the perfume for you with the advertised discount. We appreciate your positive feedback and are glad you received your order promptly without any postage charges.

The Perfume Shop

Rated 5 out of 5 stars

Friendly, helpful and professional as always

Fantastic service from the girls

October 21, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Perfume Shop.

It was easy and convenient and came on its estimated delivery.
Wll order again .

October 13, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

I am so pleased to hear of your 5* experience. Thank you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Dawn and Dion absolute super stars

Dawn and Dion absolute super stars. Thanks for all your knowledge and help!
Edinburgh Gyle

October 1, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I went to the perfume shop today on the…

I went to the perfume shop today on the hunt for a perfume for my mum‘s birthday and a lovely young lady with dark hair helped me and was very attentive. She let me try a few new perfumes as well and gave me a few little takeaway perfumes to try at home. She couldn’t have been more helpful!

August 17, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Me and my dad went into the perfume…

Me and my dad went into the perfume shop gyle Edinburgh and was served by Avva. She was very helpful by looking for stock through the back and we had also phoned the day before to put a perfume aside for us. Her and the other women she was working with were very polite and helpful.

August 10, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble, from ordering the scent (it wasn't in stock), giving a discount, free delivery and lotalty scheme. Slick and efficient. Scent delivered two days later. Great service.

August 3, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

I'm glad you had a 5* experience, thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Nieces Birthday

I was at the Gyle just the other week and needed to pick up perfume for my nieces birthday. I had no idea what sort of perfume she’d be in to but Dawn helped me pick out the perfect one for her and she absolutely loved it. Very knowledgeable about all the different perfumes and super friendly too! Thanks again ☺️

July 8, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

First time shopping online with The…

First time shopping online with The Perfume Shop after superb customer service in-store
Great service and additional free samples which were a lovely surprise.
Prompt delivery, great communication and I love my new perfume.
Thank you

July 5, 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Always great customer service and happy…

Always great customer service and happy to help. Never feel pressured to make a purchase.

July 1, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Friendly staff …

Friendly staff that help with any inquiries you have.

June 27, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Such helpful staff and lovely people

Such helpful staff and lovely people! Thanks so much xxx

June 21, 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look