I am a client of Perfume Shop in last 18 years and have to say I never was let done and all places the stuff are so amazing. My local is in the Gyle shopping Centre and two lovely ladies Sofia and... See more
Company replied
Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT EDINBURGH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I am a client of Perfume Shop in last 18 years and have to say I never was let done and all places the stuff are so amazing. My local is in the Gyle shopping Centre and two lovely ladies Sofia and... See more
Company replied
Arrived at perfume shop to buy my aftershave and meet two lovely ladies named Dawn and Dionne these ladies could not be any more helpful after a long days work. Professional and efficient and had me l... See more
Company replied
Thankyou for my Order
Another successful visit to the Perfume shop at the Gyle in Edinburgh. Wanted to spoil myself with a new perfume/aftershave. Dawn and Dianne were very helpful and suggested a new Prada that had come i... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT, EDINBURGH, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what I expected lovely Christmas presents

Reply from The Perfume Shop - Edinburgh 74
Staff were very helpful on sourcing a fragrance I was looking for ordered ot formed and had it sent to my house

Reply from The Perfume Shop - Edinburgh 74
Good morning..
The price is usually cheapest around. They did not have the scent I wanted. But they ordered it and delivery was quick . Communication was good and as always service with a smile

Reply from The Perfume Shop - Edinburgh 74

Reply from The Perfume Shop - Edinburgh 74
The customer service was top norch, The perfume shop always delivering exciting prices. Please keep it up

Reply from The Perfume Shop - Edinburgh 74
I was impressed with the service as I enquired about a specific perfume. They didn't have it in stock but said they would order for me and still give me the 20% discount as advertised in store...gyle edinburgh. I received my perfume at my home address, no postage charge this week. Thank you.

Reply from The Perfume Shop - Edinburgh 74

Reply from The Perfume Shop - Edinburgh 74
It was easy and convenient and came on its estimated delivery.
Wll order again .

Reply from The Perfume Shop - Edinburgh 74
Dawn and Dion absolute super stars. Thanks for all your knowledge and help!
Edinburgh Gyle

Reply from The Perfume Shop - Edinburgh 74
Very helpfull she should be the manager her name is Kerry Edinburgh glye

Reply from The Perfume Shop - Edinburgh 74
I went to the perfume shop today on the hunt for a perfume for my mum‘s birthday and a lovely young lady with dark hair helped me and was very attentive. She let me try a few new perfumes as well and gave me a few little takeaway perfumes to try at home. She couldn’t have been more helpful!

Reply from The Perfume Shop - Edinburgh 74
Me and my dad went into the perfume shop gyle Edinburgh and was served by Avva. She was very helpful by looking for stock through the back and we had also phoned the day before to put a perfume aside for us. Her and the other women she was working with were very polite and helpful.

Reply from The Perfume Shop - Edinburgh 74
Nothing was too much trouble, from ordering the scent (it wasn't in stock), giving a discount, free delivery and lotalty scheme. Slick and efficient. Scent delivered two days later. Great service.

Reply from The Perfume Shop - Edinburgh 74
I was at the Gyle just the other week and needed to pick up perfume for my nieces birthday. I had no idea what sort of perfume she’d be in to but Dawn helped me pick out the perfect one for her and she absolutely loved it. Very knowledgeable about all the different perfumes and super friendly too! Thanks again ☺️

Reply from The Perfume Shop - Edinburgh 74
First time shopping online with The Perfume Shop after superb customer service in-store
Great service and additional free samples which were a lovely surprise.
Prompt delivery, great communication and I love my new perfume.
Thank you

Reply from The Perfume Shop - Edinburgh 74
Always great customer service and happy to help. Never feel pressured to make a purchase.

Reply from The Perfume Shop - Edinburgh 74

Reply from The Perfume Shop - Edinburgh 74

Reply from The Perfume Shop - Edinburgh 74
Such helpful staff and lovely people! Thanks so much xxx

Reply from The Perfume Shop - Edinburgh 74
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.